Error code 58 - cant connect to client

[rova_nbu]

Hi All,

We are facing issue with one of the newly added to backup client error code 58. The port connection everything looks fine , but still getting the error .Can you please suggest how to solve this issue. We have already rebooted the server but no luck.

Master Server - Windows 2012 - NBU 7.7.2.0

Media Server - Windows 2012 - NBU 7.7.2.0

Client server - Windows 2012 - 7.6.1.2

Thanks,

Frank

[Michael_G_Ander]

Suggest you go through the steps here:

https://www.veritas.com/community/forums/general-connectivity-troubleshooting-status-23242558-often-6

After you have checked that the netbackup client services is running

[Mark_Solutions]

Start with the bpcd log file on the client .. create the log directory in order to get it logging ... then try and connect to its host properties from the master and see what it logs .. this usually gives a good clue.

If it doent log then no conenction is getting through .. try a telnet to the client on port 1556.

[Marianne]

Why would you install older version of NBU software on new client? (Although this is not the reason for status 58, always good to install latest/same version as servers.) Firstly confirm that Windows firewall is disabled on the client, then perform bptestbpcd test to test port connectivity and forward and reverse name lookup from master and media server (be sure to create bpcd log folder on the client before you perform tests). You can also confirm forward and reverse name lookup between servers and client using bpclntcmd command with -hn and -ip options. Test on client with master and media server name and ip's and on servers with client's details.

[nbutech]

Can you also check if you have multiple NIC cards and is that causing issue...?

what is the status when you are connecting the client with the ipadress.. ?

[rova_nbu]

Hi All,

Thank you so much for the valuable advise. Media server is not able to communicate with client. Client to Master and Master to Client is fine, but Media to Client connection returns code 25.Please find the output below.

From Media server:

D:\VERITAS\NetBackup\bin\admincmd>
D:\VERITAS\NetBackup\bin\admincmd>bptestbpcd -client aujupapp411 -debug
20:59:55.149 [4476.4528] <2> bptestbpcd: VERBOSE = 0
20:59:55.149 [4476.4528] <2> ConnectionCache::connectAndCache: Acquiring new con
nection for host AUNBUPRDMA01.corp.pri, query type 223
20:59:55.165 [4476.4528] <2> vnet_pbxConnect: pbxConnectEx Succeeded
20:59:55.165 [4476.4528] <2> logconnections: BPDBM CONNECT FROM 10.145.224.47.6
2498 TO 10.145.224.46.1556 fd = 568
20:59:55.227 [4476.4528] <2> db_CLIENTsend: reset client protocol version from 0
 to 9
20:59:55.258 [4476.4528] <2> db_end: Need to collect reply
21:00:25.322 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:00:37.340 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:00:37.340 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:00:48.372 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:01:18.380 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:01:31.427 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:01:33.443 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:01:42.475 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:02:12.503 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:02:16.519 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:02:23.510 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:02:53.536 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:03:01.537 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:03:04.538 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:03:25.584 [4476.4528] <8> async_connect: [vnet_connect.c:1771] getsockopt SO_
ERROR returned 10060 0x274c
21:03:25.584 [4476.4528] <16> connect_to_service: connect failed STATUS (18) CON
NECT_FAILED status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection tim
ed out.; FROM 0.0.0.0 TO aujupapp411 102.141.224.80 bpcd VIA pbx status: FAI
LED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 T
O aujupapp411 102.141.224.80 bpcd VIA vnetd status: FAILED, (42) CONNECT_REF
USED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO aujupapp411 152.
141.234.180 bpcd
21:03:25.584 [4476.4528] <8> vnet_connect_to_bpcd: [vnet_connect.c:347] connect_
to_service() failed 18 0x12
21:03:25.584 [4476.4528] <2> local_bpcr_connect: Can't connect to client aujupapp411
<16>bptestbpcd main: Function ConnectToBPCD(aujupapp411) failed: 25
21:03:25.584 [4476.4528] <16> bptestbpcd main: Function ConnectToBPCD(aujupapp411) failed: 25
<16>bptestbpcd main: cannot connect on socket
21:03:25.631 [4476.4528] <16> bptestbpcd main: cannot connect on socket
<2>bptestbpcd: cannot connect on socket
21:03:25.647 [4476.4528] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
21:03:25.662 [4476.4528] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -self
gethostname() returned: aujupapp411
host aujupapp411: aujupapp411.corp.pri at 102.141.224.80
host aujupapp411: aujupapp411.corp.pri at ::1
aliases:     aujupapp411.corp.pri     aujupapp411     ::1     102.141.224.80

getfqdn(aujupapp411) returned: aujupapp411.corp.pri

C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn
expecting response from server AUNBUPRDMA01.corp.pri
10.132.111.6 aujupapp411 10.132.111.6 55148

Thanks,

Frank

[Marianne]

Have you created bpcd log folder on the client before bptestbpcd on the media server? If not, please do so and run bptestbpcd on media server again. Check bpcd log on the client for errors. If nothing is logged in bpcd, then there is a firewall problem. Ensure port 1556 is open in both directions between media server and client.