Error code 84 when duplication from Puredisk Diskpool a to b

[demo4119]

I receiving this error code after i have upgrade NBU master from 6.5.6 to NBU 7.5 with Puredisk 6.6.1 x 2 .

Before the upgrade of netbackup master , the duplication from diskpool a to b is working fine using SLP policy.

please advise.

5/15/2013 7:44:30 PM - Info Duplicate(pid=3053) Initiating optimized duplication from @aaaaf to @aaaah     

5/15/2013 7:44:32 PM - Info bpdm(pid=5853) started           

5/15/2013 7:44:32 PM - started process bpdm (5853)

5/15/2013 7:44:33 PM - Info bpdm(pid=5853) requesting nbjm for media        

5/15/2013 7:46:41 PM - Critical bpdm(pid=5853) sts_copy_extent failed: error 2060016 operation not supported     

5/15/2013 7:44:30 PM - Info Duplicate(pid=3053) Initiating optimized duplication from @aaaag to @aaaal     

5/15/2013 7:44:32 PM - Info bpdm(pid=5853) started           

5/15/2013 7:44:32 PM - started process bpdm (5853)

5/15/2013 7:44:33 PM - Info bpdm(pid=5853) requesting nbjm for media        

5/15/2013 7:46:41 PM - Critical bpdm(pid=5853) sts_copy_extent failed: error 2060016 operation not supported     

media write error(84)

[Nicolai · Accepted solution]

Found this thread while searching for "error 2060016 operation not supported" error message:

https://www-secure.symantec.com/connect/forums/problem-optimized-duplication-between-two-5020-applia...

[Rusty_Major]

I don't work with classic PureDisk, but I do have PDDO appliances. We see this on occasion when the pools go down. Have you checked your pool status?

Did you patch PureDisk? Does the patch have to be committed like on the appliances to allow the pool to accept writes?

Is there something in your config that is now unsupported at this version?

If you've already tried the easy things, then you probably will need to increase logging and go from there.