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Error encountered while attempting to get additional files for System State

RecioLola
Level 3

I have the same issue as in this post:

https://www-secure.symantec.com/connect/forums/err-error-encountered-while-attempting-get-additional...

How did you resolve the problem then?.

Netbackup 7.5.0.6 at client, and i have the error:

 01/22/2014 04:25:36 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
01/22/2014 04:25:37 - Error bpbrm (pid=10674) from client client1: ERR - Error encountered while attempting to get additional files for System State:\
01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536805667: Unknown error)
01/22/2014 04:25:37 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Windows Management Instrumentation\WMI (WIN32 -536805667: Unknown error)
01/22/2014 04:25:38 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Event Logs\Event Logs (WIN32 -536805667: Unknown error)
01/22/2014 04:25:38 - Warning bpbrm (pid=10674) from client client1: WRN - can't open object: System State:\Registry\Registry (WIN32 -536805667: Unknown error)
01/22/2014 04:25:38 - Info bptm (pid=11209) waited for full buffer 1 times, delayed 1052 times

4 REPLIES 4

sri_vani
Level 6
Partner

Please verify this tech note:

www.symantec.com/business/support/index?page=content&id=TECH77741

RecioLola
Level 3

Hi Sri,

The environment is:

 OS: Windows 2003 Standard Edition x86

 Netbackup 7.5.0.6 client

 Policy:   Shadow Copy Components:\

So, in the link you suggest me  I've to exectute wbadmin but it's not accesible for Windows 2003

only for windows 2008.

I've activated the bpbkar logs and i can see this errors:

 

13:24:29.917: [7876.5196] <4> tar_backup_tfi::create: INF - change time comparison:<disabled>
13:24:29.932: [7876.5196] <4> tar_backup::V_SetupJobData: INF - dwJobData: ffffffff
13:24:29.932: [7876.5196] <4> tar_backup::V_SetupJobData: INF -     dwJob: ffffffff
13:24:30.104: [7876.5196] <4> ncfLogConfiguration: INF - Module: libncf, Release: 7.5.0.6 , Build: 06/10/2013 19:55:39 CDT (20130610)
13:24:30.104: [7876.5196] <4> ncfLogConfiguration: INF - Windows version: 5.2.3790, Platform: 2 (Service Pack 2), Service pack: 2.0, Suite: 16, Product type: 3
13:24:30.104: [7876.5196] <4> ncfLogConfiguration: INF - Process architecture: 0, Page size: 4096, Process type: 1, Process level: 586, Processor revision: 6
13:24:30.120: [7876.5196] <4> NcfString::logLocale: INF - Current code page: WINDOWS: 1252  (ANSI - Latín I), Max. character width: 1, Substitution character: 0x3F [?], Unicode substitution character: 0x003f [?.]
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - backup privileges enabled, previous = 0
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - restore privileges enabled, previous = 0
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - security privileges enabled, previous = 0
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - tcb privileges enabled, previous = 0
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - create token privileges enabled, previous = 0
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - user name: root
13:24:30.120: [7876.5196] <4> dos_backup::V_PreProcessing: INF - no access token: scheduled backup
13:24:30.136: [7876.5196] <2> ov_log::V_GlobalLog: WRN - ubsVerifyMIS():Microsoft Exchange Information Store is not installed.
13:24:30.151: [7876.5196] <2> ov_log::V_GlobalLog: INF - BEDS_Init() Enter InitFlags:0x0
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: C:
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: EFI>System>Partition
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Carpetas compartidas VMware
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Red de cliente de web
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Red de Microsoft Windows
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Terminal Server de Microsoft
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: KD-SERVERDB1\Microsoft SQL Server Instances
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpChildDleInfo() Child DLE Device Name: KD-SERVERDB1\MSSQLSERVER
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: System?State
13:24:35.480: [7876.5196] <2> ov_log::V_GlobalLog: INF - DumpDleInfo() DLE Device Name: Active Directory Application Mode
13:24:35.714: [7876.5196] <2> tar_base::V_vTarMsgW: INF - BACKUP START 7876
13:24:35.714: [7876.5196] <2> tar_backup_tfi::create: TAR - Incremental backup using the archive bit
13:24:35.714: [7876.5196] <2> tar_backup::V_SetupProcessContinue: TAR - CONTINUE BACKUP received
13:24:35.714: [7876.5196] <2> tar_base::V_vTarMsgW: INF - CONTINUE BACKUP message received
13:24:35.714: [7876.5196] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = Shadow Copy Components:\
13:24:35.730: [7876.7372] <4> tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 60 seconds
13:24:35.730: [7876.5196] <2> NBJournalDataCollection::NBJournalDataCollection: INF - volume guid:<\\?\Volume{87feefa2-e63d-11de-8ea5-806e6f6e6963}\>
13:24:35.730: [7876.5196] <2> NBJournalDataCollection::NBJournalDataCollection: INF - mounted at:<C:\>:<\\?\Volume{87feefa2-e63d-11de-8ea5-806e6f6e6963}\>
13:24:35.730: [7876.5196] <2> NBJournalDataCollection::NBJournalDataCollection: INF - not adding to collection, volume:<\\?\Volume{87feefa2-e63d-11de-8ea5-806e6f6e6963}\>:<C:\> is configured to not use the change journal
13:24:35.730: [7876.5196] <4> dos_backup::V_Initialize: INF - created change journal collection
13:24:35.730: [7876.5196] <2> tar_backup_vxbsa::add: INF - called with 'Shadow Copy Components:\'
13:24:35.730: [7876.5196] <2> _expand_root: INF - checking for root expansion:<Shadow Copy Components:\>
13:24:35.730: [7876.5196] <2> _fix_registry: INF - checking for registry expansion:<Shadow Copy Components:\>
13:24:35.730: [7876.5196] <2> _validate_change_journal_use: ERR - change journal not supported for <Shadow Copy Components:\>,  prevent change journal usage
13:24:35.730: [7876.5196] <2> _fix_system_state: INF - Added: System State:\
13:24:51.074: [7876.5196] <4> dos_backup::V_VerifyFileList: INF - Hidden Device, Ignoring filelist entry for 'Shadow Copy Components:\'
13:24:51.074: [7876.5196] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'Shadow Copy Components:\' --> 10020027
13:24:54.355: [7876.5196] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for 'System State:\' --> 1002002d
13:24:54.355: [7876.5196] <4> dos_backup::V_VerifyFileList: INF - UBS Local Type for '_BACKUP_SPECIAL_OBJECTS AFTER System State:' --> 1002002d
13:25:04.074: [7876.5196] <4> VssSnapshot::V_VssSetMetadata(): INF - Unable to locate DFSR metadata
13:25:07.981: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<System State:\>
13:25:07.981: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
13:25:07.981: [7876.5196] <4> dos_backup::tfs_scanstart: INF - in 'pre-backup' mode
13:25:08.121: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\System Files\System Files> has been forced, forcing backup
13:25:16.981: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Registry\Registry> has been forced, forcing backup
13:25:17.059: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Windows Management Instrumentation\WMI> has been forced, forcing backup
13:25:17.075: [7876.5196] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\Background Intelligent Transfer Service\'
13:25:17.075: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\COM+ Class Registration Database\COM+ REGDB> has been forced, forcing backup
13:25:17.091: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Event Logs\Event Logs> has been forced, forcing backup
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scannext: INF - no more path list entries
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<_BACKUP_SPECIAL_OBJECTS AFTER System State:>
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scanstart: INF - in 'pre-backup' mode
13:25:17.137: [7876.5196] <4> dos_backup::tfs_getinfo: INF - current object (System State:) is a parent of previous (object (System State:\Event Logs\Event Logs)
13:25:17.137: [7876.5196] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\'
13:25:17.137: [7876.5196] <4> dos_backup::tfs_scannext: INF - no more path list entries
13:25:17.606: [7876.5196] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - Drive 'C:' added to VSS Volume Set
13:25:17.622: [7876.5196] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - Drive 'c:' added to VSS Volume Set
13:26:18.296: [7876.5196] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - VSS Volume Set snapped
13:26:18.312: [7876.5196] <4> VssSnapshot::V_VssVolumeSnapshot(): INF - About to commence post-snap unbounded association checks
13:26:18.437: [7876.5196] <4> backup_create: INF - NetBackup Temp Directory: 'C:\Archivos de programa\Veritas\\NetBackup\Temp'
13:26:18.468: [7876.5196] <4> tar_backup_tfi::UpdateExcludeListWithVHD: INF - UpdateExludeListWithVHD begin
13:26:19.530: [7876.5196] <4> tar_backup_tfi::backup_arg_state: INF - remember start error count: 0
13:26:19.530: [7876.5196] <4> tar_backup_tfi::backup_arg_state: INF - remember start fatal count: 0
13:26:19.530: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<System State:\>
13:26:19.530: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
13:26:19.530: [7876.5196] <4> dos_backup::tfs_scanstart: INF - in 'backup' mode
13:26:19.952: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\System Files\System Files> has been forced, forcing backup
13:30:11.430: [7876.5196] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::_read() FS_ReadObj() Failed! (0xE000FEDF:A failure occurred reading an object.
)
13:30:11.430: [7876.5196] <2> tar_base::V_vTarMsgW: ERR - failure reading file: System State:\System Files\System Files (WIN32 -536805665: Unknown error)
13:30:11.430: [7876.5196] <4> dos_backup::V_AddToExcludeAfterList: INF - file will be skipped during cleanup processing:<System State:\System Files\System Files>
13:30:11.664: [7876.5196] <2> tar_base::V_vTarMsgW: ERR - Error encountered while attempting to get additional files for System State:\
13:30:11.664: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Registry\Registry> has been forced, forcing backup
13:30:11.961: [7876.5196] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE0009421:No component files present on the snapshot.
)
13:30:11.961: [7876.5196] <2> tar_base::V_vTarMsgW: WRN - can't open object: System State:\Registry\Registry (WIN32 -536832991: Unknown error)
13:30:11.961: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Windows Management Instrumentation\WMI> has been forced, forcing backup
13:30:12.055: [7876.5196] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE0009421:No component files present on the snapshot.
)
13:30:12.055: [7876.5196] <2> tar_base::V_vTarMsgW: WRN - can't open object: System State:\Windows Management Instrumentation\WMI (WIN32 -536832991: Unknown error)
13:30:12.071: [7876.5196] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\Background Intelligent Transfer Service\'
13:30:12.071: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\COM+ Class Registration Database\COM+ REGDB> has been forced, forcing backup
13:30:12.508: [7876.5196] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE0009421:No component files present on the snapshot.
)
13:30:12.508: [7876.5196] <2> tar_base::V_vTarMsgW: WRN - can't open object: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536832991: Unknown error)
13:30:12.524: [7876.5196] <4> dos_backup::tfs_scannext: parent of <System State:\Event Logs\Event Logs> has been forced, forcing backup
13:30:12.618: [7876.5196] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::V_OpenForRead(): FS_OpenObj() Failed! (0xE0009421:No component files present on the snapshot.
)
13:30:12.618: [7876.5196] <2> tar_base::V_vTarMsgW: WRN - can't open object: System State:\Event Logs\Event Logs (WIN32 -536832991: Unknown error)
13:30:12.618: [7876.5196] <4> dos_backup::tfs_scannext: INF - no more path list entries
13:30:12.618: [7876.5196] <4> tar_backup::backup_endarg_state: INF - finish error count: 2
13:30:12.618: [7876.5196] <4> tar_backup::backup_endarg_state: INF - finish fatal count: 4
13:30:12.618: [7876.5196] <4> tar_backup_tfi::backup_arg_state: INF - remember start error count: 2
13:30:12.618: [7876.5196] <4> tar_backup_tfi::backup_arg_state: INF - remember start fatal count: 4
13:30:12.618: [7876.5196] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
13:30:12.618: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<_BACKUP_SPECIAL_OBJECTS AFTER System State:>
13:30:12.618: [7876.5196] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
13:30:12.618: [7876.5196] <4> dos_backup::tfs_scanstart: INF - in 'backup' mode
13:30:12.618: [7876.5196] <2> tar_base::V_vTarMsgW: INF - Enabling volume snapshots for (System State:), please wait...
13:30:12.633: [7876.5196] <4> V_Snapshot::V_Snapshot_Create: INF -   Adding Volume System State:\
13:30:12.633: [7876.5196] <4> V_Snapshot::V_Snapshot_Create: INF - Unable to snapshot volume (Invalid source volume): System State:\
13:30:12.633: [7876.5196] <2> tar_base::V_vTarMsgW: INF - Volume snapshots not enabled
13:30:12.633: [7876.5196] <4> dos_backup::tfs_getinfo: INF - current object (System State:) is a parent of previous (object (System State:\Event Logs\Event Logs)
13:30:12.633: [7876.5196] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\'
13:30:12.633: [7876.5196] <4> dos_backup::tfs_scannext: INF - no more path list entries
13:30:12.633: [7876.5196] <4> tar_backup::backup_endarg_state: INF - finish error count: 3
13:30:12.633: [7876.5196] <4> tar_backup::backup_endarg_state: INF - finish fatal count: 4
13:30:12.633: [7876.5196] <2> tar_base::backup_finish: TAR - backup:                     7 files
13:30:12.633: [7876.5196] <2> tar_base::backup_finish: TAR - backup:          file data:     489436 bytes
13:30:12.633: [7876.5196] <2> tar_base::backup_finish: TAR - backup:         image data: 1044918272 bytes
13:30:12.633: [7876.5196] <2> tar_base::backup_finish: TAR - backup:       elapsed time:        233 secs      4484627 bps
13:30:12.743: [7876.5196] <4> tar_backup::backup_done_state: INF - number of file directives not found: 0
13:30:12.743: [7876.5196] <4> tar_backup::backup_done_state: INF -     number of file directives found: 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Can you use Windows backup to test backup to disk of Shadow Copy Components?

Check output of these commands from cmd:
vssadmin list writers
vssadmin list providers

For W2003 client, check that latest Microsoft VSS hotfix is installed.

RecioLola
Level 3

Hi Marianne,

  • Windows backup: works properly without errors for system state.
  • vssadmin : list all correct, bellow i show you,
  • Latest hotfix:  there is some hot fix not passed, this night will passed them.

I inform you if that solved our problem.

Thanks a lot.

 

C:\>vssadmin list writers
vssadmin 1.1 - Herramienta administrativa de línea de comando del
Servicio de instantánea de volumen. (C) Copyright 2001 Microsoft Corp.

Nombre de editor: 'SqlServerWriter'
   Id. de editor: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Id. de instancia de editor: {779b30c7-a00d-4f3e-8329-479f2730086e}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'System Writer'
   Id. de editor: {e8132975-6f93-4464-a53e-1050253ae220}
   Id. de instancia de editor: {b44f589f-d559-4dfd-a88c-5c8ef8d70c72}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'WMI Writer'
   Id. de editor: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Id. de instancia de editor: {047d0698-6a4c-414d-80e4-d9babc0a4e27}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'Event Log Writer'
   Id. de editor: {eee8c692-67ed-4250-8d86-390603070d00}
   Id. de instancia de editor: {4d18e689-3ba5-42cc-bd00-05016dd35f7f}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'MSDEWriter'
   Id. de editor: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Id. de instancia de editor: {08bcb7a4-5967-41b6-9f6a-05a4fce8de04}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'Removable Storage Manager'
   Id. de editor: {5d3c3e01-0297-445b-aa81-a48d7151e235}
   Id. de instancia de editor: {f652c855-b564-418d-bc6f-207f1cb9a5f1}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'BITS Writer'
   Id. de editor: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Id. de instancia de editor: {df46b714-8569-4dfb-b2be-28e2649e9c44}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'Registry Writer'
   Id. de editor: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Id. de instancia de editor: {90c952ae-f936-4109-8bf1-2e2ebab293cb}
   Estado: [1] Estable
   Último error: Sin errores

Nombre de editor: 'COM+ REGDB Writer'
   Id. de editor: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Id. de instancia de editor: {d258866c-a140-4c1c-bad6-ceab2dfa0325}
   Estado: [1] Estable
   Último error: Sin errores


C:\>vssadmin list providers
vssadmin 1.1 - Herramienta administrativa de línea de comando del
Servicio de instantánea de volumen. (C) Copyright 2001 Microsoft Corp.

Nombre de proveedor 'Microsoft Software Shadow Copy provider 1.0'
   Tipo de proveedor: Sistema
   Id. de proveedor: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Versión: 1.0.0.7



Estado de la copia de seguridad
Operación: copia de seguridad
Destino de la copia de seguridad activo: Archivo
Nombre del medio: "Backup-systemstate.bkf creado 23/01/2014 a las 13:26"

Creación de instantánea de volumen: intento 1.
Copia de seguridad (vía instantánea) de "System State"
Nº de conjuntos 1 en nº de medio1
Descripción de copia de seguridad: "Conjunto creado el 23/01/2014 a las 13:26"
Nombre del medio: "Backup-systemstate.bkf creado 23/01/2014 a las 13:26"

Tipo de copia de seguridad: Copia

La copia de seguridad se inició el 23/01/2014 a las 13:26.
Copia de seguridad terminada el 23/01/2014 a las 13:27.
Directorios: 172
Archivos: 2622
Bytes: 508.328.803
Tiempo:  1 minuto y  1 segundo