Exchange 2003 mailbox restore failed with status code 5

[MohdAlim]

Hi

I am trying to restore some mails but am getting status code 5 during the restore with the following error:

 unable to create object for restore: Microsoft Exchange Mailboxes:\Chau Ngoc Vo [ngocvo.chau]\Top of Information Store\Inbox\FW: Unauthorized Programs and Internet Access <00000000277C0994EEF3EE448438AFBF47A7CEDA07002B0D834631DB0F49A44422259FCC3664000000002C720000DF1DECE5A4EE974DBAFD730AA575D1530000000A080F0000> (BEDS 0xE0008488: Access is denied.)

I am restoring everything back to its orginal location. Has anyone encountered this before?

[varunprakash]

Which version of NBU are you using? are you trying for induvidual mailbox restore or storage group restore?

[NetB_User]

Did you create a Recovery Storage Group?

[MohdAlim]

I am using version 7.0. I am trying to restore individual mailbox. I did not create any RSG. Basically, from the Backup & Recovery GUI, I browse the mailbox for a particular user, select the mails from the Inbox and perform a restore.

[varunprakash]

Can you paste the logs from /usr/openv/netbackup/logs/user_ops/root/logs

[Marianne]

Please double-check the NetBackup Client Service logon account. Rights assigned to this user might have correct read permissions to do the backup, but not the neccessary write permissions to perform the restore.

Permissions required:
http://seer.entsupport.symantec.com/docs/245184.htm

Please ensure that you have a tar log directory on the Exchange server.

[NBU_TSE]

(BEDS 0xE0008488: Access is denied.) The error is most likely a permissions issue so make sure you are logging into the Exchange Server with the Exchange Admin user if you are running this from the Client BAR Gui. If you are running from the Master Server, make sure the NetBackup Client Service is using the Exchange Admin account as the logon account for that service, like Marianne has detailed.

To perform restore, the account needs to have both send as and receive as permissions

[MohdAlim · Accepted solution]

I tried restoring a different mailbox, and it's working. Possible that the earlier mailbox corrupted?

Anyway, thanks everyone for the advise.

[MohdAlim]

I tried restoring a different mailbox, and it's working. Possible that the earlier mailbox corrupted?

Anyway, thanks everyone for the advise.