This Autoloader is available in three versions:
1) a 2U device without a Barcode Reader that uses multiple SCSI ids, i.e. one id for the drive and one id for the robot
2) a 2U device without a Barcode Reader that uses a single SCSI id with multiple LUNs, i.e. one LUN for the drive and one lun for the robot.
3) a 1U device with a Barcode reader (This is known as the HP 1x8 G2 Autoloader)
Which do you have?
Items 1) and 2) are listed as compatible with NetBackup 5.1 and 6.0 in the Symantec Hardware Compatibility Lists. The G2 Autoloader isn't listed in either, but we downloaded the device_mappings.txt file for 5.1 MP6 without checking the contents of this file in MP5 and found it (the mapping file for 5.1 MP6) contained a section for the G2 Autoloader. If you have the G2 Autoloader, make sure your device_mappings file has an entry that begins: [CHANGER:HP 1x8 G2 Autoloader]
We recently purchased the 2U multiple LUN model, with a HP Ultra 320 HBA (HP SC11Xe / HP Part No: 412911-B21). We had no problem getting NetBackup 5.1 MP5 to see the autoloader using the device configuration wizard. The device mappings file that ships with 5.1 MP5 included the settings for items 1) & 2).
(The only issue we have on our Windows 2003 server is using blocksizes larger than 64KB. We need to get hold of the updated tape.sys referred to in Microsoft KB article 907418.)
What HBA are you using with the autoloader?
Tony L.