Handshake failed

[r3v0ke]

Hello guys,

I'm new to Netbakup, and actually I just need to use it for Enterprise Vault backup.

I'm getting an error code 26, that says that the handshake failed.I've already tried this KB http://www.symantec.com/business/support/index?page=content&id=TECH50348 but when I run the bpclntcmd -hn <server_name> there are no errors

I'm trying to backup my Enterprise Vault databases.

Could it be an firewall problem ?

Anyone can help me ?

Thanks in advance

ps.: NetBackup 7.5 and EV 10.0.3

[Yasuhisa_Ishika]

For the first, please check if file backup with MS-Windows policy can work on this client.

If it works, please show us more about failed EV backup like:

• status code of each job started when you initiated EV backup
• job detail of failed job displayed in Activity Monitor
• policy configuration of policies you configured for EV backup(screenshots of policy configuration or output of "bppllist policy_name -U")

[r3v0ke · Accepted solution]

The error was simple. The login MUST be "domain\user", I was using just "user"

Thanks for the reply

[Dyneshia]

Be sure you have it configured according to : www.symantec.com/docs/TECH176623

Confrim the following ports are open :

From clients to master/media
13724 tcp/udp
13720 tcp/udp
13721 tcp/udp

FYI
13724 = vnetd
13782 = bpcd
13720 = bprd
13721 = bpdbm
 

Can you connect to the EV server from the admin console -> host properties -> client