How to delete restored System State in alternate location

[wilsonchong]

Hi,

We did a backup of ALL_LOCAL_DRIVE for a Windows 2008 R2 machine running NBU 7.1 and did a restore test on the data drive D: . We found out some of the exe file is not being restore and after google found out is due to the files are filtered in the Shadow Copy Components from the TN76997.

So we did a restore of the System State to an alternate location, which is the D:\Restore folder, and we managed to see the exe file is inside the System State -> System Files folder in the restore folder.

The problem now is when we tried to delete away the D:\Restore folder, we are not able to do it and always got the Access Denied error. I did try to use the "takeown" and "cacls" to take the ownership and grant the permission for the folder in a command prompt. But when delete the folder using "rmdir" or "del" still got the Access Denied error.

Hope can get some advise from here and what should be the correct way to restore a data drive, which have files filtered in the Shadow Copy Components.

Regards,

Wilson

[Nicolai]

When you opned the dos box, did you right click choose "Run as administrator" ?

[wilsonchong]

My account is Administrator account. I also tried "Run as administrator", same results.

[Yasuhisa_Ishika]

Have you tried to remove system file flag by attr command?

[mandyc]

I also have this problem...I tried "Run as administrator"...no lucks...tried to attrib -s but it shows access denied to change attrib...

any clues?

[Marianne]

This is really a MS Windows issue, not NBU. 

Maybe best to ask in a Microsoft forum?

[Yasuhisa_Ishika]

Try to change owner of files and folders to administrator. I can remove all the files on my lab machine.

[mandyc]

hm...finally...we made it...we tried to change owner as well, but it could not solve the problem...

we finally... un-hide the hidden folders and files, then remove SYSTEM from permission of those trouble files/folders, after that, add everyone with full control permission (i dunno why administrators with full control permission could not do the work...strange...) and then all can be removed...

[Yasuhisa_Ishika]

un-hide the hidden folders and files

Yes, some additional tasks like unhide and permission change are needed.
Unfortunately I'm working with Japanese Windows, so I can't provide detail in English.

[Yasuhisa_Ishika · Accepted solution]

Please have a look on this. I could remove System State files restored to C:\restore.

https://www-secure.symantec.com/connect/blogs/how-remove-files-can-not-remove-you-require-permission...

[mandyc]

wow... detail steps! gd job!