Install NBU 7.5 Client Fail on Solaris

[rizkihwn]

Hi All,

I Have some problem when installing netbackup 7.5 client on Solaris 10

here the problem

Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
/mnt2/NBU_75/NetBackup_7.5_CLIENTS/NBClients/catalog/anb/client.inst: /bin/date: not found
Do you want to install the NetBackup client software for this client? [y,n] (y) y

NetBackup client software for the Solaris platform is not on this media.

File /usr/openv/tmp/install_trace.15360 contains a trace of this install.
That file can be deleted after you are sure the install was successful.

machine : SunOS  5.10 Generic_150400-02 sun4u sparc SUNW,SPARC-Enterprise

I also having tried installation of NBU 6.5, 7.1 on same machine but the problem still same

any suggestion?

[Marianne]

Have you seen the 1st error?

/bin/date: not found 

Why would that be? 

2nd error:

NetBackup client software for the Solaris platform is not on this media.

It seems you are trying to install from a remote mount point - is this right? 
If from NFS mount - is software mountpoint shared with root access for Solaris server?

Any chance you can mount or copy software locally?

Where are you trying to install from? 
Are you running './install' from the top of the mount point/ software folder?

[Nicolai]

Are you running the installer as root by the way ?

[rizkihwn]

now I was solved the 1st error

/bin/date:not found not seen anymore

Yes I trying install from remote mount point using NFS mount and also tried to copy software on local disk then running installation from there

But the message "NetBackup client software for the Solaris platform is not on this media" still seen

here the log

Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
Do you want to install the NetBackup client software for this client? [y,n] (y) y

NetBackup client software for the Solaris platform is not on this media.

File /usr/openv/tmp/install_trace.18574 contains a trace of this install.
That file can be deleted after you are sure the install was successful.

[rizkihwn]

Nicolai, yes I running the installer with root user

[Marianne]

We still don't know which folder you are trying to install from.

You need to be at the top of the mountpoint or extracted folder.

Show us 'pwd' output and 'ls' where you are starting the installation from.

[rizkihwn]

Here

bash-3.2# pwd
/export/home/NBU
bash-3.2# ls -ltr
total 226
-r--r--r--   1 root     root       49589 Jun  8 21:04 LICENSE
-r--r--r--   1 root     root        2416 Jun  8 21:05 VSM_README
-r-xr-xr-x   1 root     root       59354 Jun  8 21:05 install
drwxr-xr-x   4 root     root         512 Jun  8 21:30 NBClients
drwxr-xr-x   2 root     root        2048 Jun  8 21:30 Doc
bash-3.2#

[Marianne]

This is the correct folder from where installation must be run.

Can you show us contents of  /usr/openv/tmp/install_trace.18574 ? 

Can you show us all the folders seen in this path under NBClients?

cd NBClients/anb/Clients/usr/openv/netbackup/client ?

[Nicolai]

There are two installations CD for the clients as I can re-call i 7.5 GA. Have you tried the other CD/download file ?

[Marianne]

I think until 7.5 there were 2 or 3 downloads that had to be merged.... (speaking under correction... do not have a 7.5 license handy to confirm).

[rizkihwn]

bash-3.2# cat install_trace.18574

Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
Do you want to install the NetBackup client software for this client? [y,n] (y) y

NetBackup client software for the Solaris platform is not on this media.
bash-3.2# pwd
/usr/openv/tmp

when I install for other  similar machine with same OS, is running fine.

SunOS 5.10 Generic_142909-17 sun4u sparc SUNW,SPARC-Enterprise = Installation was succesfully

SunOS  5.10 Generic_150400-02 sun4u sparc SUNW,SPARC-Enterprise = Installation failed

maybe the cause of problem are kernel version ?

[Nicolai · Accepted solution]

Then it boils down to the client and not software. Could it be the other host is X86 based Solaris host ?

[Marianne]

The 1st check that 'install' script performs is 'uname -s', followed by 'uname -p'.

What is output of these commands on this server?

[rizkihwn]

hi marianne, this is the output

bash-3.2# uname -p && uname -s
sparc
SunOS

Iam still troubleshooting this issue, it is possible to copy /usr/openv/ from other server who installed successfully to this server?

[Marianne]

We will need to see what happens when script is run in verbose mode. I will not recommend to copy folders from another client as pkg info will be missing and PBX installation will not be there. Not to mention startup script. Any possibility you can use any of the push install methods?