Java console error "cannot execute program 509" sc...

manussnair · ‎07-30-2014

Hi Folks,

I have been dealing with a strange issue from last 2 weeks with the Symantec support without making any progress. Any help would be appreciated.

I have a Windows master server (2012 R2) running Netbackup 7.6.0.2. Im in a situation to configure the Java console for accessing it from the individual user machines. However , when I try to login from the java console (7.6.0.2) from any workstations, Im getting an error 509.

Auth.conf:

========

Administrator ADMIN=ALL JBP=ALL
klasj\bkpsvc ADMIN=ALL JBP=ALL
bkpsvc ADMIN=ALL JBP=ALL
* ADMIN=JBP JBP=ENDUSER+BU+ARC

log from bpjava-msvc

================

12:54:40.625 [10184.9420] <16> command_LOGON_TO_MSERVER: putenv(BPJAVA_MASTER_IPC_STRING=) failed
12:54:40.625 [10184.9420] <16> ManageDesktopWinStation: OpenWindowStation failed, errno = 5 = Access is denied.
12:54:40.640 [10184.9420] <16> poll_listen: can't find file descriptor 0000000000000214 in polling table
12:54:40.640 [10184.9420] <4> bpjava-msvc: NEW_LOG closing debugFD and seting NB_INVALID

log from nbjlogs:

============

ServerInterface:setDebugLevel:262144
BpjavaLoginModule:Setting ServerRequest debug:262144
BpjavaLoginModule:connectServer:[klasj\bkpsvc][<users_pw>][ca1nbmaster01][0]
Connecting to vnetd service over PBX port = 1556
Acknowledgement from PBX1

   Protocol Code: 101
   Status: 509
   Time Taken: 78ms
   Error Msg: Can not execute program.
   Server Locale: en_US
   TO[0]: klasj\bkpsvc
   TO[1]: ca1nbmaster01
   TO[2]: en_US
   TO[3]: XXXX
   TO[4]: auth.conf
   TO[5]: 760000 IPC
   FROM[0]:
   Aux data: null

(SR-6)Logon:
   Protocol Code: 101
   Status: 509
   Time Taken: 78ms
   Error Msg: Can not execute program.
   Server Locale: en_US
   TO[0]: klasj\bkpsvc
   TO[1]: ca1nbmaster01
   TO[2]: en_US
   TO[3]: XXXX
   TO[4]: auth.conf
   TO[5]: 760000 IPC
   FROM[0]:
   Aux data: null

Symantec support really sucks as different people call me everyday and do the samething over again.

Thanks in advance

CRZ · ‎07-30-2014

Hmm, is it really Win2012 R2? We didn't start support of Win2012 R2 as a master until today when 7.6.0.3 came out:

NetBackup 7.x Operating System Compatibility List (updated July 28, 2014)
http://symantec.com/docs/TECH76648

(see pages 3 & 29)

Support should have shut you down if you were truly running an unsupported configuration instead of stringing you along for two weeks trying to make it work.

Win2012 R2 support comes via this full install:

NB_7.6.0.3.winnt.x64.Server.Win2012R2.exe provides a full installer for NetBackup 7.6.0.3 Servers on x64 Windows 2012 R2
http://symantec.com/docs/TECH217834

Could you try again with a 7.6.0.3 master and client and see if things work any better?

7.6.0.3 Download Links
http://symantec.com/docs/TECH217819

If you don't mind, could you please PM me your case ID?

manussnair · ‎08-01-2014

I have upgraded everything to 7.6.0.3 but still having the same issue..I can PM you the case ID

VOX