MSSQL backup failed with error "can't connect to client(58)"

[lokeszkumar]

9/4/2013 2:23:23 AM - Info bpbrm(pid=8848) Himalayadrug is the host to backup data from     

9/4/2013 2:23:23 AM - Info bpbrm(pid=8848) reading file list from client        

9/4/2013 2:27:30 AM - Info nbjm(pid=5876) starting backup job (jobid=96368) for client Himalayadrug, policy HIMALAYADRUG-SQL-DIFF, schedule DAILY-DIFF  

9/4/2013 2:27:30 AM - Info nbjm(pid=5876) requesting MEDIA_SERVER_WITH_ATTRIBUTES resources from RB for backup job (jobid=96368, request id:{B89DA5C4-D324-4068-B839-FBDFF660F147})  

9/4/2013 2:27:30 AM - requesting resource HP_EML_TAPE_LIBRARY

9/4/2013 2:27:30 AM - requesting resource inbepibak001.appscloud.net.NBU_CLIENT.MAXJOBS.Himalayadrug

9/4/2013 2:27:30 AM - requesting resource inbepibak001.appscloud.net.NBU_POLICY.MAXJOBS.HIMALAYADRUG-SQL-DIFF

9/4/2013 2:27:30 AM - granted resource inbepibak001.appscloud.net.NBU_CLIENT.MAXJOBS.Himalayadrug

9/4/2013 2:27:30 AM - granted resource inbepibak001.appscloud.net.NBU_POLICY.MAXJOBS.HIMALAYADRUG-SQL-DIFF

9/4/2013 2:27:30 AM - granted resource HP_EML_TAPE_LIBRARY

9/4/2013 2:27:30 AM - estimated 0 Kbytes needed

9/4/2013 2:27:30 AM - Info nbjm(pid=5876) started backup (backupid=Himalayadrug_1378241850) job for client Himalayadrug, policy HIMALAYADRUG-SQL-DIFF, schedule DAILY-DIFF on storage unit HP_EML_TAPE_LIBRARY

9/4/2013 2:27:34 AM - started process bpbrm (8848)

9/4/2013 2:27:34 AM - connecting

9/4/2013 2:28:30 AM - Error bpbrm(pid=8848) cannot connect to Himalayadrug, status = 25      

9/4/2013 2:33:37 AM - Info bpbrm(pid=8848) connect failed STATUS (18) CONNECT_FAILED        

9/4/2013 2:33:37 AM - Info bpbrm(pid=8848) status: FAILED, (44) CONNECT_TIMEOUT; system: (10036) A blocking operation is currently executing. ; FROM 0.0.0.0 TO Himalayadrug 192.168.51.125 bpcd

9/4/2013 2:33:37 AM - Error bpbrm(pid=8848) Cannot connect to Himalayadrug         

9/4/2013 2:33:37 AM - Info bphdb(pid=0) done. status: 58: can't connect to client      

9/4/2013 2:37:48 AM - end writing

can't connect to client(58)

Hi,

Kindly help to resolve the issue..

Regards,

Lokesh

[Linette_V]

58's normally happen when the client is not able to resolve the master server or media server ip to name correctly.  This can happen when there isn't the required entries in the server list (for master and media), or when the communication is coming in to a client on a different IP than expected.

A good way to troubleshoot this is to look at the bpcd log on the client (\netbackup\logs\bpcd - create this directory if it doesn't exist already) and look at the ip address that is coming in. 

Look at how that IP address resolves (taking note of long vs short name discrepencies) using bpclntcmd (http://www.symantec.com/docs/TECH50198)

Check this against the clients server list.  You made need to fix resolution, either through DNS or the host file.  Once you've done that, clear the 'hosts cache' using the command bpclntcmd -clear_host_cache and you should be good to go.

Good luck!

[lokeszkumar]

Hi Voller,

Thanks for your reply.. I have already created bpcd log in the client. But nothing is creating in log folder.

Kindly help..

[Marianne · Accepted solution]

... status: FAILED, (44) CONNECT_TIMEOUT; system: (10036) A blocking operation is currently executing.... 

I have already created bpcd log in the client. But nothing is creating in log folder.

Is there a firewall between the server and client?

NBU 7.5 server will try to connect using port 1556. Client then needs to connect back on port 1556.

Check if Windows firewall is running on the client. Disable it.

[lokeszkumar]

Marianne,

Thanks for your reply.. Yes the windows firewall is in ON. Now i turned off it and checked backup. Now backup is completing without any issues..