Facing Status code 13 for File system backup in 7.0

[john10]

Hello ALL,

Im facing status code 13 when im running a incremental backup for one partion on client(F:\) but one more partion(D:\) is running fine for Full backup from yesterday morning. Hope Any one suggest me the solution.

FYR im providing the failed job details below.

8/20/2013 12:06:02 PM - requesting resource sn01w0009
8/20/2013 12:06:02 PM - requesting resource sn01w0009.NBU_CLIENT.MAXJOBS.sn01ntfile01
8/20/2013 12:06:02 PM - requesting resource sn01w0009.NBU_POLICY.MAXJOBS.Ntfile01
8/20/2013 12:06:03 PM - granted resource sn01w0009.NBU_CLIENT.MAXJOBS.sn01ntfile01
8/20/2013 12:06:03 PM - granted resource sn01w0009.NBU_POLICY.MAXJOBS.Ntfile01
8/20/2013 12:06:03 PM - granted resource 0086L5
8/20/2013 12:06:03 PM - granted resource IBM.ULT3580-HH5.003
8/20/2013 12:06:03 PM - granted resource sn01w0009
8/20/2013 12:06:03 PM - estimated 20304967 Kbytes needed
8/20/2013 12:06:27 PM - connecting
8/20/2013 12:06:29 PM - connected; connect time: 00:00:02
8/20/2013 12:06:29 PM - begin writing
8/20/2013 12:14:21 PM - Error bpbrm(pid=6980) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
8/20/2013 12:14:21 PM - Error bptm(pid=6812) socket operation failed - 10054 (at child.c.1294)     
8/20/2013 12:14:21 PM - Error bpbrm(pid=6980) could not send server status message      
8/20/2013 12:14:21 PM - Error bptm(pid=6812) unable to perform read from client socket, connection may have been broken
8/20/2013 12:14:25 PM - end writing; write time: 00:07:56
file read failed(13)

[RamNagalla]

if i am correct..

you are able to make the backup for D Drive fine and having the issues for only F Drive.. correct?

if yes...

1) configure the test policy only for F Drive.

2) keep the Verbose 5 for the client

3) make sure bpbkar and bpcd log directories are created in client

4) then trigger the backup. share us the logs as attachment

and also check what the client readtime out value set from the hostproperties.. if that is 300 or something.. try to increase the read timeout and test it again.

[Thiago_Pereira]

Like the up post, check the client read timeout.

How is the type of backup? is a File system Backup or another?

Try run FULL backup for each drive (F: and D:) separately and post here.

This error generaly is about read timeout, disk issues (no space to read).

[john10 · Accepted solution]

Hello All,

Nagalla the read time out values are already set to 1800 sec, I think the issue was fixed by changing the NIC settings and restarting the NBU Services of Mastre and client  Server's  seems to   be okay now.