Installation of Maintenance Pack - "Install to this computer only" option is greyed out
http://support.veritas.com/docs/277398
Exact Error Message
"Install to this computer only" option is disabled
Details:
If this option is greyed out, check this registry key:
"VERSION"="x.x"
Make sure the Veritas NetBackup version listed in this registry key matches with the base line NetBackup version of the patch you are installing. E.g., if you are installing 5.1 Maintenance Pack 3 (MP3), the value of this registry key should be:
"VERSION"="5.1"
for the "Install to this computer only" option to be enabled.
This ensures that the patch being installed is for the correct base line NetBackup version.
Note: Some customers have altered the VERSION registry value to a different version number than their currently installed version of NetBackup. E.g., the current installed NetBackup version is 5.1, but the registry value has been changed to:
"VERSION"="5.0"
If this has occurred for any reason where the VERSION registry entry does not match the actual version of NetBackup that is installed, then the VERSION registry key must be altered to match the correct installed version of NetBackup before the "Install to this computer only" option will be enabled. E.g., if the current installed NetBackup version is 5.1, but the registry value is:
"VERSION"="5.0"
it needs to be changed back to:
"VERSION"="5.1"
A reboot is not required after the change to this registry key. However, stopping and restarting the NetBackup services is recommended once the registry is modified.
Warning: Incorrect use of the Windows registry editor can have disastrous results on a server operating system. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried out by persons experienced in the use of the registry editor application. It is highly recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Note: In addition, ensure the install-path\NetBackup\version.txt file is reporting the correct base line version for the patch.