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NB_CLT_7.5.0.4.tar missing a binary file?

RocketBeta
Level 3

I just did a fresh NBU 7.5 install for a Master server on RHEL 6.  I'm trying to patch the server to 7.5.0.4 but the tar file appears to be missing a binary file.

NB_CLT_7.5.0.4.tar from http://www.symantec.com/business/support/index?page=content&id=TECH194115 (3 split files)

I combine the 3 split files and run the tar command to extract the files.  I run NB_update.install script, but it kicks back an error message "ERROR: Missing required files in [current directory]: VrtsNB_7.5.0.4.preuninstall.  Viewing the contents of the tar file confirms that VrtsNB_7.5.0.4preuninstall does not exist in the tar.

Is this just a generic file that I could grab and use from a similar system/server's set of patch files?

1 ACCEPTED SOLUTION

Accepted Solutions

Amol_Nair
Level 6
Employee
You mentioned that you are patching the master server. For patch upgrade of NetBackuo servers you need to have both th client and the server software downloaded to the same location and then start the installation. If you download only the 3 client packages it will just upgrade the client package on the master server. So along with the 3 client packages you also need to download the server package from the same link.

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9 REPLIES 9

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Did you confirm that the checksum of each split-file and the combined file was correct?

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

VrtsNB_7.5.0.4.preuninstall. is apprears to be server path, so does the client patch successfully compleated.. before it gives the error?

show us the all files that you have in current install directory.

 

Amol_Nair
Level 6
Employee
You mentioned that you are patching the master server. For patch upgrade of NetBackuo servers you need to have both th client and the server software downloaded to the same location and then start the installation. If you download only the 3 client packages it will just upgrade the client package on the master server. So along with the 3 client packages you also need to download the server package from the same link.

RocketBeta
Level 3

Good catch- the third file (3of3) checksum didn't match.  Re-downloading now and trying again.  Will let you know how it goes.  Thanks!

RocketBeta
Level 3

I re-downloaded the file 3of3 and the checksum matched.  After combining the files, the combined file checksum matched, but the VrtsNB_7.5.0.4.preuninstall file is still missing:


[root@rhel_NBU NB_CLT_7.5.0.4]# tar -xvf NB_CLT_7.5.0.4.tar
NB_update.install
VrtsNB_CLT_7.5.0.4.README
VrtsNB_CLT_7.5.0.4.postinstall
VrtsNB_CLT_7.5.0.4.postuninstall
VrtsNB_CLT_7.5.0.4.preinstall
VrtsNB_CLT_7.5.0.4.HP-UX-IA64.tar.gz
VrtsNB_CLT_7.5.0.4.HP9000-800.tar.gz
VrtsNB_CLT_7.5.0.4.INTEL.tar.gz
VrtsNB_CLT_7.5.0.4.Linux-IA64.tar.gz
VrtsNB_CLT_7.5.0.4.Linux.tar.gz
VrtsNB_CLT_7.5.0.4.MACINTOSH.tar.gz
VrtsNB_CLT_7.5.0.4.RS6000.tar.gz
VrtsNB_CLT_7.5.0.4.Solaris.tar.gz
[root@rhel_NBU NB_CLT_7.5.0.4]# ./NB_update.install

ERROR:   Missing required files in /netbackup/NB_CLT_7.5.0.4:
         VrtsNB_7.5.0.4.README
         VrtsNB_7.5.0.4.postinstall
         VrtsNB_7.5.0.4.postuninstall
         VrtsNB_7.5.0.4.preinstall
         VrtsNB_7.5.0.4.preuninstall

I have to rename the other files, but the VrtsNB_7.5.0.4.preuninstall doesn't exist.

RocketBeta
Level 3

The patch doesn't complete.  It gives the error message as soon as I run NB_update.install.

[root@rhel_NBU NB_CLT_7.5.0.4]# pwd
/netbackup/NB_CLT_7.5.0.4
[root@rhel_NBU NB_CLT_7.5.0.4]# ls -l
total 7616752
-rw-r--r--. 1 rckt- domusers 3899753472 Sep 22 21:30 NB_CLT_7.5.0.4.tar
-rwxr-xr-x. 1 root     bin          106132 Sep 17  2012 NB_update.install
-rw-r--r--. 1 root     bin       356737967 Sep 17  2012 VrtsNB_CLT_7.5.0.4.HP9000-800.tar.gz
-rw-r--r--. 1 root     bin       520901048 Sep 17  2012 VrtsNB_CLT_7.5.0.4.HP-UX-IA64.tar.gz
-rw-r--r--. 1 root     bin        44687841 Sep 17  2012 VrtsNB_CLT_7.5.0.4.INTEL.tar.gz
-rw-r--r--. 1 root     bin       334631719 Sep 17  2012 VrtsNB_CLT_7.5.0.4.Linux-IA64.tar.gz
-rw-r--r--. 1 root     bin      1413712387 Sep 17  2012 VrtsNB_CLT_7.5.0.4.Linux.tar.gz
-rw-r--r--. 1 root     bin        39694090 Sep 17  2012 VrtsNB_CLT_7.5.0.4.MACINTOSH.tar.gz
-rwxr-xr-x. 1 root     bin           33965 Sep 17  2012 VrtsNB_CLT_7.5.0.4.postinstall
-rwxr-xr-x. 1 root     bin           33965 Sep 17  2012 VrtsNB_CLT_7.5.0.4.postuninstall
-rwxr-xr-x. 1 root     bin           33965 Sep 17  2012 VrtsNB_CLT_7.5.0.4.preinstall
-rw-r--r--. 1 root     bin            9298 Sep 17  2012 VrtsNB_CLT_7.5.0.4.README
-rw-r--r--. 1 root     bin       601977729 Sep 17  2012 VrtsNB_CLT_7.5.0.4.RS6000.tar.gz
-rw-r--r--. 1 root     bin       587182521 Sep 17  2012 VrtsNB_CLT_7.5.0.4.Solaris.tar.gz

 

 

CRZ
Level 6
Employee Accredited Certified

Not sure if this is still an issue or not, but Amol nailed it.  You need to also download and unpack the server patch to the same directory the client patch is in.  I believe the one you need is this one:

Maintenance Release NB_7.5.0.4.linuxR_x86.tar provides fixes for Symantec NetBackup (tm) Enterprise Server / Server 7.5 on x64 RedHat Enterprise Linux servers.
 http://symantec.com/docs/TECH194142

RocketBeta
Level 3

Thanks Amol!  Gonna give it a try now.  I'll let you know how it goes.

RocketBeta
Level 3

Thanks Chris and Amol!  The install is running right now and is going smoothly.  Thanks again.