NBU 7.5 Exchange 2010 GRT restore of mailbox fails with rai error = 6

[kedardamle]

Hi, I am seeing the following error in the restore window when I try to run a restore of mails from a GRT enabled backup from/to the same Exchange 2010 server. My setup is -- Master+Media server - Windows 2003 x64 R2 SP2 Exchange CAS + Mail + HUB - Windows 2008 x64 R2 SP1 The service account for the Netbackup legacy & client services is named uniquely & the impersonation role has been created for the user. It is part of Domain Admins, Org Mgmt & Domain users as well as Schema Admins group. ================================== 08:02:23 6/14/2012: Restore Started 08:02:47 (88.001) Restoring from copy 1 of image created 6/13/2012 4:06:24 PM 08:03:29 (88.001) TAR - \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database 08:03:29 (88.001) (88.001) ERR - unable to create object for restore: \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f], rai error = 6 08:03:29 (88.001) TAR - \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store 08:03:29 (88.001) MNR - The following file was kept: 08:03:29 (88.001) UTF - \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store 08:03:30 (88.001) TAR - \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store\Inbox 08:03:30 (88.001) MNR - The following file was kept: 08:03:30 (88.001) UTF - \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store\Inbox 08:03:30 (88.001) (88.001) ERR - unable to create object for restore: \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store\Inbox\Here is the report <00000000642a8f5045cc2640a32edff73e5332d20700ca56ec05aa904348b4b250cdb839ace7000000c118290000ca56ec05aa904348b4b250cdb839ace7000000c118700000>, rai error = 6 08:03:31 (88.001) (88.001) ERR - unable to create object for restore: \\ENGIT-SPARE6\Microsoft Information Store\MailboxDB2\Database\User601 [user60198f]\Top of Information Store\Inbox\Here is the report <00000000642a8f5045cc2640a32edff73e5332d20700ca56ec05aa904348b4b250cdb839ace7000000c118290000ca56ec05aa904348b4b250cdb839ace7000000c118790000>, rai error = 6 08:03:31 (88.001) (88.001) INF - GRE EXITING WITH STATUS = 0 08:03:31 (88.001) (88.001) INF - GRE RESTORED 1 OF 6 FILES SUCCESSFULLY 08:03:31 (88.001) (88.001) INF - GRE KEPT 2 EXISTING FILES 08:03:31 (88.001) (88.001) INF - GRE PARTIALLY RESTORED 0 FILES 08:03:31 (88.001) Status of restore from copy 1 of image created 6/13/2012 4:06:24 PM = the restore failed to recover the requested files 08:03:31 INF - Server status = 2810 08:03:32 (88.xxx) INF - Status = MS-Exchange-Server policy restore error. 08:03:32 INF - Server status = 5 08:03:32 (87.xxx) INF - Status = the restore failed to recover the requested files. ============================

[Mark_Solutions · Accepted solution]

A few pointers:

1. Add the mailbox server where the restore will be going to the Additional Servers list on the Master Server

2. Run the BAR GUI from that mailbox server (running as administrator)

3. Source client is mailbox server (i believe), Destination is DAG

4. make sure everything has a NBU client installed (MBX and CAS)

5. Make sure you have completed the Distributed Application Mapping section in the Master Servers Host Properties

6. Make sure NetBackup Client Service and NetBackup Legacy Client Service are running as you Exchange account

Read through the links below in case they also apply

Hope this helps

Handy links:

http://www.symantec.com/docs/TECH164954

http://www.symantec.com/docs/TECH166908

[Will_Restore]

https://www-secure.symantec.com/connect/forums/netbackup-701-restoring-individual-mailbox-items-exch...

Next, we were receiving an “rai error = 6”

·         Updated “Distributed Applications” (Master Server Properties) in the NetBackup Administrative Console:
 

Application Host = MB1          Component Host = email.company.com

Application Host = MB2          Component Host = email.company.com

·         Restore is now working.

( of course you would enter your site-specific hostnames )