01-03-2013 11:01 AM
I'm trying to make a restore, but when i navigate through folders at restore screen i got a message *no entity found*. When I use Windows Administration Console everything works fine. I found similar threads discussing that error but no solution. Do you have any ideas what it can be ? Running Netbackup 7.5
I wondering it's a java console issue since it doesn't happen on windows administration console.
01-03-2013 11:14 AM
its actually issue between the Souce of the Query and the Netbackup data base.
sometimes, netbackup will not authenticate the query to get the information form the Netbackup data base..leads to this error.
most common is Timeout of this request..
could you expline does it happening for all the clinets? or specific to any particuler clients?
01-03-2013 11:32 AM
It happens with just some clients.
As I told before, it doesn't happen with windows administration console. But since I'm more familiar with NBU java console i would like to solve it. It there any test i can do (console, client, etc) ? Java console is installed on my desktop. I don't have any other issue like communication problems.
01-03-2013 12:00 PM
Try to find the logs in Installpath/veritas/netbackup/logs/bpjava-susvc , when you are getting the error in Java console.
and see if you are finding any clues.
you can post the log as an attachment.
01-04-2013 01:07 AM
Well, I am having the similar issue. At my site its related to national characters in the direcotry name being browsed. I opened a case with SYMC in this regards. Waiting for their resolution. My env is 7.5.0.4...
Are you having also some national characters in the directory you are trying to browse for??
When I am brwosing through the same dir from windows console all is gr8.
Also when browsing from Java conole there is being log created where I found these entires - which told me that JAVA conosle is wrongly translating polish national characters and these wrong ones are being passed to bplist command...
so the bolded word in below dzi? should be passed to bplist as dziś and the JAVA gui translated ś to ? and thus - no entity was found.
(SR)bplist:
Protocol Code: 224
Status: 227
Time Taken: 2659ms
Error Msg: no entity was found
Server Locale: en_US
TO[0]: -S server_name -C CLIENT_NAME -Listpolicy -l -b -P -W -R 1 -t 13 -E -unix_files -X -s 1355515200 -e 1355875199 -keyword '' '/E/DFSRoot/dzi?/'
FROM[0]: no entity was found
Aux data: null
My case is still open...
01-04-2013 03:27 AM
@Nagalla
I created directory bpjava-susvc under Installpath/veritas/netbackup/logs and tried to reproduce the error but no logs inside it. I'm running java console from my desktop, not from master/media server. Is there something else I can do to enable these logs ?
01-04-2013 03:54 AM
@quebek
Although logs from Installpath/veritas/netbackup/logs/bpjava-susvc are not being recorded I captured errors from Netbackup background console. When the error happens here's the output: By the way what you did to enable these logs from your machine ?
(SR)bplist:
Protocol Code: 224
Status: 227
Time Taken: 297ms
Error Msg: no entity was found
Server Locale: pt_BR
TO[0]: -S server_name -C client_name -Listpolicy -l -b -P -W -R 1 -t
13 -E -unix_files -X -s 1356715480 -e 1356715480 -keyword '' '/D/NFS//USUÁRIOS 2012/FORMULÁRIO/'
FROM[0]: no entity was found
Aux data: null
Seems same issue you're facing: enconding. From NBU Java console the pathfile shows up fine "USUÁRIOS" instead of "USU├üRIOS" and "FORMULÁRIO" instead of "FORMUL├üRIO". But on backgroung java console i got above message.
Most of my windows netbackup clients are in Portuguese. I've already tried to change java encoding C:\Arquivos de programas\Veritas\Java\setconf.bat
Line SET NBJAVA_FILE_ENCODING=pt_BR
01-04-2013 05:29 AM
Please log a call with Symantec Support.
Maybe you and quebek can exchange Case Id's and ask respective Support engineers to also refer to the other Case Id.
Hopefully it will be fast-tracked to backline....
Keep us updated!
01-04-2013 11:19 AM
My master server is running on AIX, so what I did is to export DISPLAY variable to my PC, where I am running X-server software and run from that AIX box the jnbSA& command - its all windows were presented on my PC X-server software ;). This command showed me the logs which were created for this java session and there I found these errors. If you wish I can give you my case ID on priv... - as Marianne suggested
BTW I was already given with simial workaround to yours by the engineer handling my case, but this did not work at my env as his lab env.. Here is what I was given
1. Make a copy of the /usr/openv/java/nbj.conf
2. Add the following line to the end of the file: SET D_FILE_ENCODING=UTF-8
3. Restart the java console and see if the issue persists.
01-14-2013 04:09 AM
Any progress on this? I have the same issue but support seems slow to respond and hasn't been able to reproduce the issue. Please post if there's anything happening with your cases.
01-14-2013 05:42 AM
Haven't progress yet. While there's no solution for the case I'm using NBU Windows console. Hope they fix it soon. I prefer using NBU Java console. It seems to me simpler and lighter.
Keep us update on any progress.
02-22-2013 05:31 AM
The tech assigned to my case was able to reproduce the issue and is talking to "Backline" and trying some proposed fixes. I will keep you guys updated.
02-22-2013 06:48 AM
02-22-2013 07:11 AM
Not sure if installing one of the Language Packs for NetBackup would help with this?
02-22-2013 07:20 AM
I'm sorry, but how is this relevant to this problem? It has been established that this is a bug and the support guys were able to reproduce the issue...
02-22-2013 07:32 AM
02-22-2013 08:00 AM
Sorry, I should have mentionned the other thread I posted to: https://www-secure.symantec.com/connect/forums/restore-no-entity-found
You will understand the whole issue by looking at the other thread.
02-22-2013 10:35 AM
Have you actually read any of these posts?
See this link for understanding of the problem: https://www-secure.symantec.com/connect/forums/restore-no-entity-found#comment-8168831
02-22-2013 11:41 AM
Ohh !! am sorry for inturuption, plz ignore my previous post.
05-03-2013 04:09 AM
Hello, for me it worked changing in:
C:\Program Files\Veritas\Java\setconf.bat
removed the REM (remark) and changed to UTF-8
SET NBJAVA_FILE_ENCODING=UTF-8
Regards.