07-26-2011 06:58 AM
I'm running NetBackup 6.5.5 on Windows Server 2003 with an ADIC Scalar 24, one robot and two IBM Ultrium TD3 drives. When I try to run a backup job the job gets stuck at "mounting" and never gets past that. I see that both drives have a comment of, "Needs Cleaning." I have run the following commands...
C:\Program Files\Veritas\Volmgr\bin>tpclean -L
C:\Program Files\Veritas\Volmgr\bin>tpclean -M IBM.ULTRIUM-TD3.000
C:\Program Files\Veritas\Volmgr\bin>tpclean -M IBM.ULTRIUM-TD3.001
...and the drive comment is removed. But, when I try to restart a backup job manually the job gets stuck at "mounting" again and the "Needs Cleaning" comment comes back. I inherited this position and the guy before me didn't have any cleaning tapes (I've got some on order) but until they arrive is there any way to get the backups to run?
Solved! Go to Solution.
07-26-2011 07:45 AM
If you have barcodes you should setup a barcode rule to identify cleaning media. There are several articles that go over this process. I'm not sure about the details of your environment so I'll list some that might be helpful below.
http://www.symantec.com/business/support/index?page=content&id=TECH37409
http://www.symantec.com/business/support/index?page=content&id=TECH164472
http://www.symantec.com/business/support/index?page=content&id=TECH36700
07-26-2011 07:13 AM
There are a couple of levels of cleaning messages a tape drive might return: One is "you might wanna clean me, but I'll keep working", the other is, "I will not continue to operate unless I get a cleaning".
Unfortunately it looks like you've got the second one. You have to clean the drives.
07-26-2011 07:30 AM
Okay. I've got some cleaning tapes being delivered today so I'll give that a shot. Is there a document that details the process? This is my first time importing cleaning tapes in NetBackup.
07-26-2011 07:45 AM
If you have barcodes you should setup a barcode rule to identify cleaning media. There are several articles that go over this process. I'm not sure about the details of your environment so I'll list some that might be helpful below.
http://www.symantec.com/business/support/index?page=content&id=TECH37409
http://www.symantec.com/business/support/index?page=content&id=TECH164472
http://www.symantec.com/business/support/index?page=content&id=TECH36700
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