NetBackup Support knowledge management change

[MKT]

Hi Everyone,

As some of you have noticed, the NetBackup Support site has recently migrated to a knowledge management and search solution featuring InQuira's technology.  There's a few things we are working on, version filter for example, but wanted to open a thread for customers to provide feedback/comments on what they see for issues.  Any and all feedback welcome,

Regards,

Matt

[Anonymous]

Is there an equivalent of the 40 day DIGEST

that used to be at this URL:
http://seer.support.veritas.com/docs/NBUESVR_digest.htm

I notice the full Index of Docs still exists but will that be going too?

http://seer.support.veritas.com/docs/NBUESVR_index.htm

This is getting longer and longer to load

I submitted an IDEA last year about using the current social networks to publish new techdocs or more specifically what about an RSS Feed for new technotes published that InQuira can provide into my RSS Feeder?

VMware as another vendor I use provide this and works very well, and I am readily aware of docs published via this route.

Regards

Stuart

[Andy_Welburn]

1. Wasted real-estate. Everything's squeezed down the middle of the page.
2. No page numbers on a search, just previous/next.
3. Some links are a bit vague e.g. how do we know what it relates to without going into it? (just for info one's NB7 the other NB6 ;) :(

[bbahnmiller]

I agree with Andy - wasted space. I have already drilled down to NetBackup. I don't need to see BackupExec, Cluster Server, etc, on the left hand side. And the right hand side points to other things that I don't need either.

And filtering is absolutely necessary. Having to wade through Japanese or Chinese results, or v. 7.x when there's still a lot of 6.x out there is very annoying.

The last time you changed the search site, you had an option to still use the old site. This was handy when you needed to get immediate results and you knew how to get the results with the old search.

    Bryan

[CRZ]

I subscribed to "NetBackup Enterprise Server," but haven't received any emails yet - no, wait,  I've cleverly pre-filtered them.  I AM getting digest emails from "noreply@symantec.com".

Hop onto http://www.symantec.com/business/support/index?page=content&key=15143&channel=TECHNICAL_SOLUTION&sort=recent and look for the "Subscribe" links - there should be one for email and one for RSS.

I just checked and the RSS feed looks to only contain the 10 most recently edited documents, so I'm not sure how useful that is unless you have a really smart RSS reader that keeps old entries.

You MAY need to be logged into the system with your SymAccount to see these links?

It's not GREAT, but it is SOMETHING, and that's a step.  :)

[Andy_Welburn]

https://www-secure.symantec.com/connect/blogs/symwise-new-knowledge-management-platform

[bcblake]

Tried this today:

http://www.symantec.com/business/support/index?page=landing&key=15143

And got:

Landing configuration could not be found for 15143.

See my comment in the forums about quality control.

[Andy_Welburn]

but noted it on Swathis blog - get the same sort of response for other products.

[Andy_Welburn]

I forgot to mention a "workaround" (get it while it does work!)

If you go to the T/N that lists all exit codes

http://www.symantec.com/business/support/index?page=content&id=TECH58686

& then select any of the codes you are presented with a search box which just happens to be in the format of the 'old' KB!!

Happy hunting!

***EDIT***

You may have to try a few times as, believe it or not, the page does not always open successfully!

[MKT]

Thanks all for the feedback so far, there's a lot of improvement to make and having actual customer comments helps.

I've addressed the 'vague' titles and submitted the rest of the feedback for a response which is pending.  I'll respond back to the thread in the next couple days with where we are on improvements. 

To Bryan's request of making the older version available, that's not possible this time around. 

[Marie_Coon]

Can you try this again and post your results?  There was an issue that was resolved around or just after the time you were seeing this.

[Andy_Welburn]

landing page resolved. Thnx.

And then an hour later:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.1df18fa8.1285226672.4ead5b

***EDIT***

However, I think this is due to a shortcut (mine) referencing the "old" URL? Why no forwarding?

This is especially an issue for the links in the Status Code "chart"

http://www.symantec.com/business/support/index?page=content&id=TECH58686

***EDIT #2***

Apparently the latter is now working again.

***EDIT #3***

& now it's not. I give up!

[Andy_Welburn]

& the rest!

Can we get this tidied up/filtered out?

[Marianne]

Change just for the sake of change?

WHY break something that wasn't broken???  Was there no 'Beta testing' done similar to Symantec Connect beta testing for a couple of weeks?

[Andy_Welburn]

the more I use it the less I like it.

The filters don't work - tell me there are 2000 matches to a search, but only show me three pages worth or tell me there's nothing when there was a minute ago?

I'm not convinced that this was a step forwards by any stretch of the imagination.

***EDIT***

Found today that all pdf's found through this route are "Forbidden" - nice!

[Ed_Wilts]

This is the closest I've come up with so far (for NetBackup 7):

http://www.symantec.com/business/support/index?page=content&key=15143&channel=TECHNICAL_SOLUTION&version=58402&sort=recent

It's ugly compared to what we used to have but at least you can add this to your favorite RSS reader.

[Andy_Welburn]

Broken links

Filter out language

More than 3 pages of results in a search

Pagination

Forbidden

[marekkedzierski]

Broken links at http://seer.entsupport.symantec.com/docs/NBUESVR_index.htm

for example:

http://seer.entsupport.symantec.com/docs/358358.htm

http://seer.entsupport.symantec.com/docs/358340.htm

[StefanosM]

HI, as Stuart Green said,

It will be useful to restore or somehow give us the functionality of the digest ling for all products.  (RSS or a new page with all new technotes will be a good idea)

http://seer.support.veritas.com/docs/NBUESVR_digest.htm

Althow I have register to all mail notifications I'm not sure that I get all the new technotes.

stefanos

[Andy_Welburn]

does that mean you're still fixing stuff or .... ?