Netbackup 7.5 - Status 98

[jyothish_b]

Hi

This is new deployment for exchange 2010 backup

When were media is the drive the following error occur

* error requesting media (tpreq)(98)

Thanks,

Jyokumar

[V4]

Check with event viewer does it show any events related to tape drive

Check at your tape library or autoloader console for any events.

Media which is requested , verify is not frozen or Full

[Marianne]

So, this is a brand new installation?

Let us first put Exchange aside and tell us about NBU configuration:

Do you have a tape library or standalone drive?

Please give us following command outputs (this will give us insight into your configuration).
(Remember to open cmd with right-click, Run As Administrator)

Device config:
<install-path>\veritas\volmgr\bin\tpconfig -l

Tape media:
<install-path>\veritas\volmgr\bin\vmquery -a -bx
(If there is lots of output, just copy a couple of lines)

Storage Unit config:
<install-path>\veritas\netbackup\bin\admincmd\bpstulist -U
(must be big U)

Policy config:
<install-path>\veritas\netbackup\bin\admincmd\bppllist <policy-name> -U

Please copy the text output of all of the above commands and post here.
This should give us indication of reason for status 98.

[jyothish_b]

7/2/2012 10:09:03 PM - begin Erase
7/2/2012 10:09:03 PM - started process bplabel (3800)
7/2/2012 10:09:03 PM - requesting resource NetBackup:0007L4
7/2/2012 10:09:03 PM - Error nbjm(pid=4480) NBU status: 830, EMM status: No drives are available    
7/2/2012 10:09:04 PM - end Erase; elapsed time: 00:00:01
error requesting media (tpreq)(98

[Marianne]

NBU status: 830, EMM status: No drives are available 

Please double-check tape drive as well as media density. They must match.

If tape drive density is hcart, media density must also be hcart.

Please post output of commands that i have requested above. We should be able to assist better if we have more information.

PS: If this is a new installation, why do you need to erase/label media?

[jyothish_b]

D:\Program Files\Veritas\Volmgr\bin>tpconfig.exe -l
Device Robot Drive       Robot                    Drive                Device

Type     Num Index  Type DrNum Status  Comment    Name                 Path

robot      0    -    TLD    -       -  -          -                    {5,0,1,0}

  drive    -    0  hcart    1      UP  -          IBM.ULT3580-HH4.000  {5,0,0,0}

  drive    -    1 hcart2    2      UP  -          IBM.ULTRIUM-HH5.000  {5,0,2,0}


D:\Program Files\Veritas\Volmgr\bin>vmquery.exe -a -bx
media   media     robot  robot  robot  side/  volume      optical  # mounts/
    last            assigned       pool
 ID     type      type     #    slot   face   group       partner  cleanings
 mount time          time
--------------------------------------------------------------------------------
-------------------------------------------
0005L4  DLT       TLD      0      23     -     000_00000_    -           0     0
0/00/0000 00:00     --- ---   monday
0007L4  DLT       TLD      0       1     -     000_00000_    -           0     0
0/00/0000 00:00     --- ---   NetBackup


D:\Program Files\Veritas\NetBackup\bin>admincmd\bpstulist -U

Label:                bglbg1phe10bk01-hcart-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      bglbg1phe10bk01.sonata.local
Number of Drives:     1
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart - 1/2 Inch Cartridge
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB

Label:                bglbg1phe10bk01-hcart2-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      bglbg1phe10bk01.sonata.local
Number of Drives:     1
On Demand Only:       no
Max MPX/drive:        1
Density:              hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number:    TLD / 0
Max Fragment Size:    1048576 MB


D:\Program Files\Veritas\NetBackup\bin>admincmd\bppllist bglbg1e10mbx01 -U
------------------------------------------------------------

Policy Name:       bglbg1e10mbx01

  Policy Type:         MS-Exchange-Server
  Active:              no
  Effective date:      07/02/2012 19:56:27
  Mult. Data Streams:  yes
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           bglbg1phe10bk01-hcart-robot-tld-0
  Volume Pool:         monday
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Exchange Source active db:               yes
  Exchange 2010 Preferred Server: (none defined)
  Application Discovery:      no
  Discovery Lifetime:      28800 seconds
ASC Application and attributes: (none defined)

  Granular Restore Info:  yes
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Windows-x86   Windows2008   bglbg1e10mbx01

  Include:  Microsoft Exchange Database Availability Groups:\DAG1.SONATA.LOCAL\M
icrosoft Information Store

  Schedule:              Full
    Type:                Automatic Backup
    Frequency:           every 7 days
    Maximum MPX:         1
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
          Monday     20:00:00  -->  Tuesday    09:00:00

 

We have tape library.

Thanks

[jyothish_b]

The Media type is showing has DLT

[mph999]

You have..

robot      0    -    TLD    -       -  -          -                    {5,0,1,0}

  drive    -    0  hcart    1      UP  -          IBM.ULT3580-HH4.000  {5,0,0,0}

  drive    -    1 hcart2    2      UP  -          IBM.ULTRIUM-HH5.000  {5,0,2,0}

You say the media is denisity DLT.

The density of the media , HAS to mach the density of the drive.

A tape of type DLT will only be loaded in to a DLT drive.

IF new setup than you have no backups on the tapes.  I would delete the tapes, and create barcode rules to add the tapes with the correct density.

I guess you have one LTO4 drive and one LTO5, these are backwards compatable, so you could set these both the hcart and the media to hcart and it will then work.

The NBU admin guide 

http://www.symantec.com/docs/DOC5157

Shows how to create barcode rules.

Martin

[Marianne · Accepted solution]

Your media density is incorrect - they are all type DLT. You will have to delete all media, add barcode rules to add media for type hcart and hcart2 (to match drive and STU types), then re-run inventory.

[jyothish_b]

This worked .

I have diffferent problem on exchange 2010 now?

Error is posted below

7/3/2012 12:10:57 PM - Info nbjm(pid=4456) starting backup job (jobid=41) for client bglbg1e10mbx01, policy BGLBG1E10MBX01, schedule Full  
7/3/2012 12:10:57 PM - Info nbjm(pid=4456) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=41, request id:{F2FEE160-D0A2-4C24-8240-38533B97D0E7})  
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01-hcart-robot-tld-0
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01.sonata.local.NBU_CLIENT.MAXJOBS.bglbg1e10mbx01
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01.sonata.local.NBU_POLICY.MAXJOBS.BGLBG1E10MBX01
7/3/2012 12:10:57 PM - requesting resource EXCHANGE_RESOLVER.bglbg1phe10bk01.sonata.local.BGLBG1E10MBX01.bglbg1e10mbx01
7/3/2012 12:10:57 PM - granted resource bglbg1phe10bk01.sonata.local.NBU_CLIENT.MAXJOBS.bglbg1e10mbx01
7/3/2012 12:10:57 PM - granted resource bglbg1phe10bk01.sonata.local.NBU_POLICY.MAXJOBS.BGLBG1E10MBX01
7/3/2012 12:10:57 PM - granted resource EXCHANGE_RESOLVER.bglbg1phe10bk01.sonata.local.BGLBG1E10MBX01.bglbg1e10mbx01
7/3/2012 12:10:57 PM - estimated 0 Kbytes needed
7/3/2012 12:10:57 PM - begin Parent Job
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Start Notify Script
7/3/2012 12:10:57 PM - Info RUNCMD(pid=1936) started            
7/3/2012 12:10:57 PM - Info RUNCMD(pid=1936) exiting with status: 0         
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Step By Condition
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Read File List
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Resolver Discovery
7/3/2012 12:10:58 PM - started process bpbrm (928)
7/3/2012 12:10:59 PM - Info bpbrm(pid=928) bglbg1e10mbx01 is the host to restore to      
7/3/2012 12:10:59 PM - Info bpbrm(pid=928) reading file list from client        
7/3/2012 12:11:07 PM - Info bpbrm(pid=928) client_pid=7372            
7/3/2012 12:11:07 PM - Info bpbrm(pid=928) from client bglbg1e10mbx01: TRV - BPRESOLVER has executed on server (BGLBG1E10MBX01)  
Status 2
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:01:42
7/3/2012 12:12:39 PM - begin Exchange 14 Resolver, Stop On Error
Status 0
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
7/3/2012 12:12:39 PM - begin Exchange 14 Resolver, End Notify Script
7/3/2012 12:12:39 PM - Info RUNCMD(pid=2344) started            
7/3/2012 12:12:39 PM - Info RUNCMD(pid=2344) exiting with status: 0         
Status 0
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:00
Status 2
7/3/2012 12:12:39 PM - end Parent Job; elapsed time: 00:01:42
none of the requested files were backed up(2)

[V4]

create new forum thread for this issue