07-02-2012 09:18 PM
Hi
This is new deployment for exchange 2010 backup
When were media is the drive the following error occur
* error requesting media (tpreq)(98)
Thanks,
Jyokumar
Solved! Go to Solution.
07-02-2012 11:24 PM
07-02-2012 10:26 PM
Check with event viewer does it show any events related to tape drive
Check at your tape library or autoloader console for any events.
Media which is requested , verify is not frozen or Full
07-02-2012 10:27 PM
So, this is a brand new installation?
Let us first put Exchange aside and tell us about NBU configuration:
Do you have a tape library or standalone drive?
Please give us following command outputs (this will give us insight into your configuration).
(Remember to open cmd with right-click, Run As Administrator)
Device config:
<install-path>\veritas\volmgr\bin\tpconfig -l
Tape media:
<install-path>\veritas\volmgr\bin\vmquery -a -bx
(If there is lots of output, just copy a couple of lines)
Storage Unit config:
<install-path>\veritas\netbackup\bin\admincmd\bpstulist -U
(must be big U)
Policy config:
<install-path>\veritas\netbackup\bin\admincmd\bppllist <policy-name> -U
Please copy the text output of all of the above commands and post here.
This should give us indication of reason for status 98.
07-02-2012 10:41 PM
7/2/2012 10:09:03 PM - begin Erase
7/2/2012 10:09:03 PM - started process bplabel (3800)
7/2/2012 10:09:03 PM - requesting resource NetBackup:0007L4
7/2/2012 10:09:03 PM - Error nbjm(pid=4480) NBU status: 830, EMM status: No drives are available
7/2/2012 10:09:04 PM - end Erase; elapsed time: 00:00:01
error requesting media (tpreq)(98
07-02-2012 10:49 PM
NBU status: 830, EMM status: No drives are available
Please double-check tape drive as well as media density. They must match.
If tape drive density is hcart, media density must also be hcart.
Please post output of commands that i have requested above. We should be able to assist better if we have more information.
PS: If this is a new installation, why do you need to erase/label media?
07-02-2012 10:55 PM
D:\Program Files\Veritas\Volmgr\bin>tpconfig.exe -l
Device Robot Drive Robot Drive Device
Type Num Index Type DrNum Status Comment Name Path
robot 0 - TLD - - - - {5,0,1,0}
drive - 0 hcart 1 UP - IBM.ULT3580-HH4.000 {5,0,0,0}
drive - 1 hcart2 2 UP - IBM.ULTRIUM-HH5.000 {5,0,2,0}
D:\Program Files\Veritas\Volmgr\bin>vmquery.exe -a -bx
media media robot robot robot side/ volume optical # mounts/
last assigned pool
ID type type # slot face group partner cleanings
mount time time
--------------------------------------------------------------------------------
-------------------------------------------
0005L4 DLT TLD 0 23 - 000_00000_ - 0 0
0/00/0000 00:00 --- --- monday
0007L4 DLT TLD 0 1 - 000_00000_ - 0 0
0/00/0000 00:00 --- --- NetBackup
D:\Program Files\Veritas\NetBackup\bin>admincmd\bpstulist -U
Label: bglbg1phe10bk01-hcart-robot-tld-0
Storage Unit Type: Media Manager
Host Connection: bglbg1phe10bk01.sonata.local
Number of Drives: 1
On Demand Only: no
Max MPX/drive: 1
Density: hcart - 1/2 Inch Cartridge
Robot Type/Number: TLD / 0
Max Fragment Size: 1048576 MB
Label: bglbg1phe10bk01-hcart2-robot-tld-0
Storage Unit Type: Media Manager
Host Connection: bglbg1phe10bk01.sonata.local
Number of Drives: 1
On Demand Only: no
Max MPX/drive: 1
Density: hcart2 - 1/2 Inch Cartridge 2
Robot Type/Number: TLD / 0
Max Fragment Size: 1048576 MB
D:\Program Files\Veritas\NetBackup\bin>admincmd\bppllist bglbg1e10mbx01 -U
------------------------------------------------------------
Policy Name: bglbg1e10mbx01
Policy Type: MS-Exchange-Server
Active: no
Effective date: 07/02/2012 19:56:27
Mult. Data Streams: yes
Client Encrypt: no
Checkpoint: no
Policy Priority: 0
Max Jobs/Policy: Unlimited
Disaster Recovery: 0
Collect BMR info: no
Residence: bglbg1phe10bk01-hcart-robot-tld-0
Volume Pool: monday
Server Group: *ANY*
Keyword: (none specified)
Data Classification: -
Residence is Storage Lifecycle Policy: no
Exchange Source active db: yes
Exchange 2010 Preferred Server: (none defined)
Application Discovery: no
Discovery Lifetime: 28800 seconds
ASC Application and attributes: (none defined)
Granular Restore Info: yes
Ignore Client Direct: no
Enable Metadata Indexing: no
Index server name: NULL
Use Accelerator: no
HW/OS/Client: Windows-x86 Windows2008 bglbg1e10mbx01
Include: Microsoft Exchange Database Availability Groups:\DAG1.SONATA.LOCAL\M
icrosoft Information Store
Schedule: Full
Type: Automatic Backup
Frequency: every 7 days
Maximum MPX: 1
Synthetic: 0
Checksum Change Detection: 0
PFI Recovery: 0
Retention Level: 1 (2 weeks)
Number Copies: 1
Fail on Error: 0
Residence: (specific storage unit not required)
Volume Pool: (same as policy volume pool)
Server Group: (same as specified for policy)
Residence is Storage Lifecycle Policy: 0
Schedule indexing: 0
Daily Windows:
Monday 20:00:00 --> Tuesday 09:00:00
We have tape library.
Thanks
07-02-2012 11:05 PM
The Media type is showing has DLT
07-02-2012 11:18 PM
You have..
robot 0 - TLD - - - - {5,0,1,0}
drive - 0 hcart 1 UP - IBM.ULT3580-HH4.000 {5,0,0,0}
drive - 1 hcart2 2 UP - IBM.ULTRIUM-HH5.000 {5,0,2,0}
You say the media is denisity DLT.
The density of the media , HAS to mach the density of the drive.
A tape of type DLT will only be loaded in to a DLT drive.
IF new setup than you have no backups on the tapes. I would delete the tapes, and create barcode rules to add the tapes with the correct density.
I guess you have one LTO4 drive and one LTO5, these are backwards compatable, so you could set these both the hcart and the media to hcart and it will then work.
The NBU admin guide
http://www.symantec.com/docs/DOC5157
07-02-2012 11:24 PM
07-03-2012 12:09 AM
This worked .
I have diffferent problem on exchange 2010 now?
Error is posted below
7/3/2012 12:10:57 PM - Info nbjm(pid=4456) starting backup job (jobid=41) for client bglbg1e10mbx01, policy BGLBG1E10MBX01, schedule Full
7/3/2012 12:10:57 PM - Info nbjm(pid=4456) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=41, request id:{F2FEE160-D0A2-4C24-8240-38533B97D0E7})
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01-hcart-robot-tld-0
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01.sonata.local.NBU_CLIENT.MAXJOBS.bglbg1e10mbx01
7/3/2012 12:10:57 PM - requesting resource bglbg1phe10bk01.sonata.local.NBU_POLICY.MAXJOBS.BGLBG1E10MBX01
7/3/2012 12:10:57 PM - requesting resource EXCHANGE_RESOLVER.bglbg1phe10bk01.sonata.local.BGLBG1E10MBX01.bglbg1e10mbx01
7/3/2012 12:10:57 PM - granted resource bglbg1phe10bk01.sonata.local.NBU_CLIENT.MAXJOBS.bglbg1e10mbx01
7/3/2012 12:10:57 PM - granted resource bglbg1phe10bk01.sonata.local.NBU_POLICY.MAXJOBS.BGLBG1E10MBX01
7/3/2012 12:10:57 PM - granted resource EXCHANGE_RESOLVER.bglbg1phe10bk01.sonata.local.BGLBG1E10MBX01.bglbg1e10mbx01
7/3/2012 12:10:57 PM - estimated 0 Kbytes needed
7/3/2012 12:10:57 PM - begin Parent Job
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Start Notify Script
7/3/2012 12:10:57 PM - Info RUNCMD(pid=1936) started
7/3/2012 12:10:57 PM - Info RUNCMD(pid=1936) exiting with status: 0
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Step By Condition
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Read File List
Status 0
7/3/2012 12:10:57 PM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
7/3/2012 12:10:57 PM - begin Exchange 14 Resolver, Resolver Discovery
7/3/2012 12:10:58 PM - started process bpbrm (928)
7/3/2012 12:10:59 PM - Info bpbrm(pid=928) bglbg1e10mbx01 is the host to restore to
7/3/2012 12:10:59 PM - Info bpbrm(pid=928) reading file list from client
7/3/2012 12:11:07 PM - Info bpbrm(pid=928) client_pid=7372
7/3/2012 12:11:07 PM - Info bpbrm(pid=928) from client bglbg1e10mbx01: TRV - BPRESOLVER has executed on server (BGLBG1E10MBX01)
Status 2
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:01:42
7/3/2012 12:12:39 PM - begin Exchange 14 Resolver, Stop On Error
Status 0
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
7/3/2012 12:12:39 PM - begin Exchange 14 Resolver, End Notify Script
7/3/2012 12:12:39 PM - Info RUNCMD(pid=2344) started
7/3/2012 12:12:39 PM - Info RUNCMD(pid=2344) exiting with status: 0
Status 0
7/3/2012 12:12:39 PM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:00
Status 2
7/3/2012 12:12:39 PM - end Parent Job; elapsed time: 00:01:42
none of the requested files were backed up(2)
07-03-2012 01:55 AM
create new forum thread for this issue