05-10-2013 08:10 AM
The netbackup client service, the netbackup legacy client service and the netbackup legacy network service all fail to start either using the local system account or a domain account.
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05-10-2013 12:28 PM
Please upgrade client to NBU 7.5 followed by 7.5.0.5 patch.
There is no reason why client should run an old, unsupported version of NBU.
It also makes no sense to try and troubleshoot an old, unsupported version of NBU,
Please upgrade client and ensure that all NBU services startup successfully.
At this point, we can help to troubleshoot SQL policy in a separate discussion.
PS: there should be some record in Event viewer logs of failed Service startup attempt.
05-10-2013 09:24 AM
Have you looked in the event viewer to see if error messages are posted there ?
05-10-2013 09:34 AM
1) Check for free space
2) Make exceptions for Netbackup in your anti virus
3) If you see no errors in the event viewer and this is a client, uninstall and reinstall the client.
05-10-2013 09:57 AM
05-10-2013 11:03 AM
Sorry for not providing the required info
OS Version 2003 sp2 32bit
client 6.5.5 master server 7.5.0.5
There are no entries related to netbackup in the event log
First time adding it to the backup policy. It might have been backed up before. I have been given the backup resposibilty recently.
The master server was 7.1.0.4. I have just updated master/media server (one machine) to 7.5.0.5. I was asked to start backing up this machine also. It is running sql 2005.
There was already a MS-SQL-SERVER policy type setup and the backup selection are
D:\Program Files\Veritas\Netbackup\DbExt\MsSql\SPP_translog.bch
D:\Program Files\Veritas\Netbackup\DbExt\MsSql\SPP_full.bch
Thanks for your help
05-10-2013 11:10 AM
* the schedule is showing "NULL"
05-10-2013 12:28 PM
Please upgrade client to NBU 7.5 followed by 7.5.0.5 patch.
There is no reason why client should run an old, unsupported version of NBU.
It also makes no sense to try and troubleshoot an old, unsupported version of NBU,
Please upgrade client and ensure that all NBU services startup successfully.
At this point, we can help to troubleshoot SQL policy in a separate discussion.
PS: there should be some record in Event viewer logs of failed Service startup attempt.
05-10-2013 12:28 PM
6.5.x is not supported. From your last update, you are running SQL 2005 which is certified with NBU 7.0 and later. Please uninstall the 6.5 client and install 7.0 or later.
What OS and services pack is the client running where SQL 2005 is running ?
05-20-2013 08:59 AM
Hello snawaz3 ,
Were you able to upgrade the SQL client and test ?
05-22-2013 01:49 AM
netbackup client service and the depend services need start.
05-24-2013 05:50 PM
Open Computer Management and then go to Services.
Look for the NetBackup Services. Client Service, Legacy Client Service and Legacy Network Service should be set to Automatic and started. If they are not started, try starting them and see if you get any errors that keep them from starting. Check on their properties in case it is some sort of permissions thing.
06-04-2013 07:19 AM
Confrim the servcies have local domain rights and sql admin rights :
06-04-2013 11:48 PM
06-05-2013 04:06 AM
Yes. Thanks for all your help.