Netbackup Storage LifeCycle Management Service not starting

[Gonz]

I have implemented an Storage Lifecycle Policy to backup and clone against 2 DDBoost DataDomain systems.

Duplicate was not working, and I noticed that the reason was that the "NetBackup Storage LifeCycle Manager Service" was not started and it was also failing when trying to start it.

I decided then to upgrade NetBackup 7.5 from NetBackup 7.5.3 to 7.5.4, but after the upgrade, I still have the same problem, the nbstserv.exe service does not start.

If I go to services.msc and try to start the service I get 4 events

Service is starting
OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file.
Service is stopping
Service is stopped

The originator is the nbstserv.exe and in the nblog.conf I have defined this:

# 226. Storage Services

226.L10nResource=nbstserv

226.NtEventLogSourceName=nbstserv

226.OIDNames=nbstserv

226.LogDirectory=nbstserv

I have the nbstserv folder under \Program Files\Veritas\NetBackup\logs\nbstserv

But there is no log there.

I am not NetBackup expert. 

Could you please help me to figure out why logs are not being generated, why this error message is coming: OID:226:V-1-53 The LogDirectory setting for the given originator was not provided in the Logging configuration file, so I can troubleshoot why the service is not starting.

Thanks in advance

Gonzalo

[RamNagalla]

hi

could you please provide the output of below command

vxlogcfg -l -p NB -o 226

vxlogcfg -l -p NB -o All

[watsons]

What is the LogDirectory value of the "Default" in nblog.conf? Probably attach with your nblog.conf and we can check.

If nblog.conf is corrupted, try following this: http://www.symantec.com/docs/TECH163327

[Gonz]

Thanks for replying:

Nagalla, see the output of the suggested commands. None of them return valid output

F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o 226

V-1-8-0  Invalid setting/value is passed

F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -p NB -o All

V-1-8-13 Originator value ALL is not supported for List command. Please specify

the exact originator.

Watsos, this is Windows, but it does not seem to be a corrupter nblog.conf file

I renamed nbconf.log.org to nbconf.log and the result is the same.

See below the content of the nblog.conf. I do really appreciate all the help

#$Id: nblog.conf.nt,v 1.124.60.1 2012/03/21 15:42:11 $

#$VRTScprght: Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved $

###############################################################################

# !!! DO NOT EDIT THIS FILE MANUALLY. USE vxlogcfg INSTEAD !!!

#     Also do not edit the L10nResource related settings

###############################################################################

###############################################################################

#  Default Settings for all NetBackup Originator Identifiers (OIDs)

###############################################################################

Default.AppMsgLogging=ON

Default.DebugLevel=5

Default.DiagnosticLevel=6

Default.L10nLib=F:\Program Files\Veritas\NetBackup\bin\vxextwincat

Default.L10nResourceDir=F:\Program Files\Veritas\NetBackup\resources

Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs

Default.LogFilePermissions=664

Default.LogRecycle=false

Default.LogToOslog=false

Default.LogToStderr=false

Default.LogToStdout=false

Default.MaxLogFileSizeKB=51200

Default.NumberOfLogFiles=3

Default.RolloverAtLocalTime=00.00

Default.RolloverMode=FileSize|LocalTime

Default.SyslogFacility=LOG_LOCAL5

Default.SyslogIdent=VRTS-NB

Default.SyslogOpt=0

###############################################################################

#  These individual OID settings override the OID defaults

#

#  LogDirectory is only specified for shared OID's (i.e. OID's with log files)

###############################################################################

# 18. Authentication broker (nbatd)

18.L10nResource=nbatd

18.OIDNames=nbatd

18.LogDirectory=nbatd

# 111. Enterprise Media Manager

111.L10nResource=nbemm

111.NtEventLogSourceName=nbemm

111.OIDNames=nbemm

111.LogDirectory=nbemm

# 116. Policy Execution Manager

116.L10nResource=nbpem

116.NtEventLogSourceName=nbpem

116.OIDNames=nbpem

116.LogDirectory=nbpem

# 117. Job Manager

117.L10nResource=nbjm

117.NtEventLogSourceName=nbjm

117.OIDNames=nbjm

117.LogDirectory=nbjm

# 118. Resource Broker

118.L10nResource=nbrb

118.NtEventLogSourceName=nbrb

118.OIDNames=nbrb

118.LogDirectory=nbrb

# 119. BMR Master Server Daemon

119.L10nResource=bmrd

119.NtEventLogSourceName=bmrd

119.OIDNames=bmrd

119.LogDirectory=bmrd

# 121. BMR Save Configuration

121.L10nResource=bmrsavecfg

121.NtEventLogSourceName=bmrsavecfg

121.OIDNames=bmrsavecfg

121.LogDirectory=bmrsavecfg

# 122. BMR Client Utility

122.L10nResource=bmrc

122.NtEventLogSourceName=bmrc

122.OIDNames=bmrc

122.LogDirectory=bmrc

# 123. BMR Server Utility

123.L10nResource=bmrs

123.NtEventLogSourceName=bmrs

123.OIDNames=bmrs

123.LogDirectory=bmrs

# 124. BMR Create Floppy

124.L10nResource=bmrmedia

124.NtEventLogSourceName=bmrcreatefloppy

124.OIDNames=bmrcreatefloppy

124.LogDirectory=bmrcreatefloppy

# 125. BMR Create SRT

125.L10nResource=bmrsrt

125.NtEventLogSourceName=bmrsrt

125.OIDNames=bmrsrt

125.LogDirectory=bmrsrt

# 126. BMR Prepare to Restore

126.L10nResource=bmrprep

126.NtEventLogSourceName=bmrprep

126.OIDNames=bmrprep

126.LogDirectory=bmrprep

# 127. BMR Setup Commands

127.L10nResource=bmrsetup

127.NtEventLogSourceName=bmrsetup

127.OIDNames=bmrsetup

127.LogDirectory=bmrsetup

# 128. BMR Libraries and Common Code

128.L10nResource=bmrcommon

128.NtEventLogSourceName=bmrcommon

128.OIDNames=bmrcommon

128.LogDirectory=bmrcommon

# 129. BMR Edit Configuration Utility

129.L10nResource=bmrconfig

129.NtEventLogSourceName=bmrconfig

129.OIDNames=bmrconfig

129.LogDirectory=bmrconfig

# 130. BMR Create Package

130.L10nResource=bmrpkg

130.NtEventLogSourceName=bmrcreatepkg

130.OIDNames=bmrcreatepkg

130.LogDirectory=bmrcreatepkg

# 131. BMR Restore Utility

131.L10nResource=bmrrestore

131.NtEventLogSourceName=bmrrst

131.OIDNames=bmrrst

131.LogDirectory=bmrrst

# 132. NetBackup Service Layer

132.L10nResource=nbsl

132.NtEventLogSourceName=nbsl

132.OIDNames=nbsl

132.LogDirectory=nbsl

# 134. NDMP Agent

134.L10nResource=ndmpagent

134.NtEventLogSourceName=ndmpagent

134.OIDNames=ndmpagent

134.LogDirectory=ndmpagent

# 137. Libutil and libmessaging

137.L10nResource=libraries

137.NtEventLogSourceName=libraries

137.OIDNames=libraries

# 140. Media Server UI

140.L10nResource=mmui

140.NtEventLogSourceName=mmui

140.OIDNames=mmui

# 142. BMR External Procedure

142.L10nResource=bmrepadm

142.NtEventLogSourceName=bmrepadm

142.OIDNames=bmrepadm

142.LogDirectory=bmrepadm

# 143. EMM Media and Device Selection

143.L10nResource=mds

143.NtEventLogSourceName=mds

143.OIDNames=mds

# 144. EMM Device Allocator

144.L10nResource=nbemm

144.NtEventLogSourceName=da

144.OIDNames=da

# 151. NDMP

151.L10nResource=ndmp

151.NtEventLogSourceName=ndmp

151.OIDNames=ndmp

151.LogDirectory=ndmp

# 154. BMR Override Table Admin Utility

154.L10nResource=bmrovradm

154.NtEventLogSourceName=bmrovradm

154.OIDNames=bmrovradm

154.LogDirectory=bmrovradm

# 156. NBACE

156.L10nResource=ace

156.NtEventLogSourceName=ace

156.OIDNames=ace

156.DebugLevel=0

# 158. Resource Access Interface

158.L10nResource=ncfrai

158.NtEventLogSourceName=ncfrai

158.OIDNames=ncfrai

# 159. Transmater

159.L10nResource=ncftfi

159.NtEventLogSourceName=ncftfi

159.OIDNames=ncftfi

# 163. NetBackup Service Monitor

163.L10nResource=nbsvcmon

163.NtEventLogSourceName=nbsvcmon

163.OIDNames=nbsvcmon

163.LogDirectory=nbsvcmon

# 166. nbvault

166.L10nResource=nbvault

166.NtEventLogSourceName=nbvault

166.OIDNames=nbvault

166.LogDirectory=nbvault

# 178. Disk Service Manager

178.L10nResource=dsm

178.NtEventLogSourceName=dsm

178.OIDNames=dsm

# 199. FT Server

199.L10nResource=nbftsrvr

199.NtEventLogSourceName=nbftsrvr

199.OIDNames=nbftsrvr

199.LogDirectory=nbftsrvr

# 200. FT Client

200.L10nResource=nbftclnt

200.NtEventLogSourceName=nbftclnt

200.OIDNames=nbftclnt

200.LogDirectory=nbftclnt

# 201. FT Service Manager

201.L10nResource=fsm

201.NtEventLogSourceName=fsm

201.OIDNames=fsm

# 202. Storage Service

202.L10nResource=stssvc

202.NtEventLogSourceName=stssvc

202.OIDNames=stssvc

# 210. Exchange FireDrill Wizard

210.L10nResource=ncfive

210.NtEventLogSourceName=ncfive

210.OIDNames=ncfive

210.LogDirectory=ncfive

# 219. Resource Event Manager

219.L10nResource=rsrcevtmgr

219.NtEventLogSourceName=rsrcevtmgr

219.OIDNames=rsrcevtmgr

# 220. Disk Polling Service

220.L10nResource=dps

220.NtEventLogSourceName=dps

220.OIDNames=dps

# 221. Media Performance Monitor Service

221.L10nResource=mpms

221.NtEventLogSourceName=mpms

221.OIDNames=mpms

221.LogDirectory=mpms

# 222. Remote Monitoring & Management Service

222.L10nResource=nbrmms

222.NtEventLogSourceName=nbrmms

222.OIDNames=nbrmms

222.LogDirectory=nbrmms

# 226. Storage Services

226.L10nResource=nbstserv

226.NtEventLogSourceName=nbstserv

226.OIDNames=nbstserv

226.LogDirectory=nbstserv

# 230. Remote Disk Service Manager

230.L10nResource=rdsm

230.NtEventLogSourceName=rdsm

230.OIDNames=rdsm

# 231. Event Management Service

231.L10nResource=nbevtmgr

231.NtEventLogSourceName=nbevtmgr

231.OIDNames=nbevtmgr

231.LogDirectory=nbevtmgr

# 248. BMR Launcher Utility

248.L10nResource=bmrlaunch

248.NtEventLogSourceName=bmrlaunch

248.OIDNames=bmrlaunch

248.LogDirectory=bmrlaunch

# 254. NetBackup Recovery Assistant for Sharepoint Portal Server

254.L10nResource=SPSV2RecoveryAsst

254.NtEventLogSourceName=SPSV2RecoveryAsst

254.OIDNames=SPSV2RecoveryAsst

# 261. Artifact Generator Generated Source

261.L10nResource=aggs

261.NtEventLogSourceName=aggs

261.OIDNames=aggs

261.LogDirectory=aggs

# 263. Windows GUI

263.L10nResource=wingui

263.OIDNames=wingui

263.NtEventLogSourceName=wingui

263.LogDirectory=wingui

# 264. Windows BAR GUI

264.L10nResource=winbargui

264.OIDNames=winbargui

264.NtEventLogSourceName=winbargui

264.LogDirectory=winbargui

# 271. Legacy Error Codes

271.L10nResource=nbecmsg

271.NtEventLogSourceName=nbecmsg

271.OIDNames=nbecmsg

# 272. Expiration Manager

272.L10nResource=expmgr

272.NtEventLogSourceName=expmgr

272.OIDNames=expmgr

272.LogDirectory=expmgr

# 286. Encryption Key Management Service

286.L10nResource=nbkms

286.NtEventLogSourceName=nbkms

286.OIDNames=nbkms

286.LogDirectory=nbkms

# 293. Netbackup Audit Manager

293.L10nResource=nbaudit

293.NtEventLogSourceName=nbaudit

293.OIDNames=nbaudit

293.LogDirectory=nbaudit

# 294. Netbackup Audit Messages

294.L10nResource=nbauditmsgs

294.NtEventLogSourceName=nbauditmsgs

294.OIDNames=nbauditmsgs

# 309. NetBackup Client Framework

309.L10nResource=ncf

309.NtEventLogSourceName=ncf

309.OIDNames=ncf

309.LogDirectory=ncf

# 311. NetBackup Client/Server Communications

311.L10nResource=ncfnbservercom

311.NtEventLogSourceName=ncfnbservercom

311.OIDNames=ncfnbservercom

# 317. NetBackup Client Beds Plugin

317.L10nResource=ncfbedspi

317.NtEventLogSourceName=ncfbedspi

317.OIDNames=ncfbedspi

# 321. NetBackup Relational Database access library

321.L10nResource=nbemm

321.NtEventLogSourceName=dbaccess

321.OIDNames=dbaccess

# 318. NetBackup Client Windows Plugin

318.L10nResource=ncfwinpi

318.NtEventLogSourceName=ncfwinpi

318.OIDNames=ncfwinpi

# 348. NetBackup Client Oracle Plugin

348.L10nResource=ncforaclepi

348.NtEventLogSourceName=ncforaclepi

348.OIDNames=ncforaclepi

# 351. Live Browse Client

351.L10nResource=ncflbc

351.NtEventLogSourceName=ncflbc

351.OIDNames=ncflbc

351.LogDirectory=ncflbc

# 352. Granular Restore

352.L10nResource=ncfgre

352.NtEventLogSourceName=ncfgre

352.OIDNames=ncfgre

352.LogDirectory=ncfgre

# 355. NetBackup TAR Plugin

355.L10nResource=ncftarpi

355.NtEventLogSourceName=ncftarpi

355.OIDNames=ncftarpi

# 356. NetBackup Client VxMS Plugin

356.L10nResource=ncfvxmspi

356.NtEventLogSourceName=ncfvxmspi

356.OIDNames=ncfvxmspi

# 357. NetBackup Restore

357.L10nResource=ncfnbrestore

357.NtEventLogSourceName=ncfnbrestore

357.OIDNames=ncfnbrestore

357.LogDirectory=ncfnbrestore

# 359. NetBackup Browser

359.L10nResource=ncfnbbrowse

359.NtEventLogSourceName=ncfnbbrowse

359.OIDNames=ncfnbbrowse

359.LogDirectory=ncfnbbrowse

# 360. NetBackup OraUtil

360.L10nResource=ncforautil

360.NtEventLogSourceName=ncforautil

360.OIDNames=ncforautil

360.LogDirectory=ncforautil

# 361. NetBackup Client DB2 Plugin

361.L10nResource=ncfdb2pi

361.NtEventLogSourceName=ncfdb2pi

361.OIDNames=ncfdb2pi

# 362. NetBackup Agent Request Server

362.L10nResource=nbars

362.NtEventLogSourceName=nbars

362.OIDNames=nbars

362.LogDirectory=nbars

# 363. Database Agent Request Service

363.L10nResource=dars

363.NtEventLogSourceName=dars

363.OIDNames=dars

# 366. NetBackup Client Services

366.L10nResource=ncfnbcs

366.NtEventLogSourceName=ncfnbcs

366.OIDNames=ncfnbcs

366.LogDirectory=ncfnbcs

# 369. Import manager

369.L10nResource=importmgr

369.NtEventLogSourceName=importmgr

369.OIDNames=importmgr

369.LogDirectory=importmgr

# 371 NetBackup Indexing Manager

371.L10nResource=nbim

371.NtEventLogSourceName=nbim

371.OIDNames=nbim

371.LogDirectory=nbim

# 372 NetBackup Hold Service Manager

372.L10nResource=hsm

372.NtEventLogSourceName=hsm

372.OIDNames=nbhsm

# 373 NetBackup Indexing Service Manager 

373.L10nResource=ism

373.NtEventLogSourceName=ism

373.OIDNames=nbism

# 375. NetBackup Client Search Server Plugin

375.L10nResource=ncfnbusearchserverpi

375.NtEventLogSourceName=ncfnbusearchserverpi

375.OIDNames=ncfnbusearchserverpi

# 377 NetBackup Client Component Discovery

377.L10nResource=ncfnbdiscover

377.NtEventLogSourceName=ncfnbdiscover

377.OIDNames=ncfnbdiscover

377.LogDirectory=ncfnbdiscover

# 380 NetBackup Client Component Quiescence/Unquiescence

380.L10nResource=ncfnbquiescence

380.NtEventLogSourceName=ncfnbquiescence

380.OIDNames=ncfnbquiescence

380.LogDirectory=ncfnbquiescence

# 381 NetBackup Client Component Offline/Online

381.L10nResource=ncfnbdboffline

381.NtEventLogSourceName=ncfnbdboffline

381.OIDNames=ncfnbdboffline

381.LogDirectory=ncfnbdboffline

# 385 NetBackup Content Indexer

385.L10nResource=ncfnbci

385.NtEventLogSourceName=ncfnbci

385.OIDNames=ncfnbci

385.LogDirectory=ncfnbci

# 386. NetBackup Client VMware Plugin

386.L10nResource=ncfvmwarepi

386.NtEventLogSourceName=ncfvmwarepi

386.OIDNames=ncfvmwarepi

# 387. NetBackup Remote Network Transport

387.L10nResource=nbrntd

387.NtEventLogSourceName=nbrntd

387.OIDNames=nbrntd

387.LogDirectory=nbrntd

# 395. STS Event Manager

395.L10nResource=stsem

395.NtEventLogSourceName=stssvc

395.OIDNames=stsem

# 396. NetBackup Utilities

396.L10nResource=nbutils

396.NtEventLogSourceName=nbutils

396.OIDNames=nbutils,bptestnetconn

396.LogDirectory=nbutils

# 398. NB Search EV Ingest

398.L10nResource=nbevingest

398.NtEventLogSourceName=nbevingest

398.OIDNames=nbevingest

398.LogDirectory=nbevingest

# 400 NetBackup Discovery

400.L10nResource=nbdisco

400.NtEventLogSourceName=nbdisco

400.OIDNames=nbdisco

400.LogDirectory=nbdisco

# 401. NetBackup Client MSSQL Plugin

401.L10nResource=ncfmssqlpi

401.NtEventLogSourceName=ncfmssqlpi

401.OIDNames=ncfmssqlpi

# 402. NetBackup Client Exchange Plugin

402.L10nResource=ncfexchangepi

402.NtEventLogSourceName=ncfexchangepi

402.OIDNames=ncfexchangepi

# 403. NetBackup Client SharePoint Plugin

403.L10nResource=ncfsharepointpi

403.NtEventLogSourceName=ncfsharepointpi

403.OIDNames=ncfsharepointpi

# 412. NetBackup File System Plugin

412.L10nResource=ncffilesyspi

412.NtEventLogSourceName=ncffilesyspi

412.OIDNames=ncffilesyspi

412.LogDirectory=ncffilesyspi

# 428. NetBackup FlashBackup

428.L10nResource=flashbackup

428.NtEventLogSourceName=flashbackup

428.OIDNames=flashbackup

[RamNagalla]

hi

below is the command ,that i suppose to give,

vxlogcfg -l -p NB -o default  > but your nblog.conf answer the once that I am looking for.

vxlogcfg -l -p NB -o 226 sould work, as its giving the error please try below one and let us know the output

vxlogcfg -l -o nbstserv -p NB

[Gonz]

Hello Nagalla

I see the following:

 
F:\Program Files\Veritas\NetBackup\bin\admincmd>vxlogcfg -l -o nbstserv -p NB
V-1-8-16 Unable to decipher the Originator name "nbstserv".  Please try using the Originator ID.

[RamNagalla]

226 is the originator id for this.

so lets try this..

vxlogcfg -l -o 226 -p NB

if this also got failed , i just what to make sure if other IDs are working or not.

vxlogcfg -l -o 111 -p NB

[Gonz]

It is failing for all the originators:

F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 226 -p NB
V-1-8-0  Invalid setting/value is passed

F:\Program Files\Veritas\NetBackup\bin>vxlogcfg -l -o 111 -p NB
V-1-8-0  Invalid setting/value is passed
 

[mph999]

The nblog.conf file appears to be corrupt. Only fix really is to copy one off another machine of the same version. You are not meant to manually edit this file, in my experience it tends to break it. Martin

[Gonz · Accepted solution]

http://www.symantec.com/business/support/index?page=content&id=TECH45907I manage to fix the problem:

I found this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH153189

That suggested:

vxlogcfg -p 51216 -o Default -l

To check what it the log default

LogDirectory=

The LogDirectory was empty

so I followed:

http://www.symantec.com/business/support/index?page=content&id=TECH45907

To change the log location

After this change the "NetBackup Storage LifeCycle Manager" could be started and remained that way.

[mph999]

Well done  - so the log dir was empty ...

Which is odd, as it isn't empty in the output you posed above

Default.LogDirectory=F:\Program Files\Veritas\NetBackup\logs

Oh well, guess there was something wrong in the file somewhere,  I'll try that trick next time I get a similar case, I usually fix them by sending a new nblog.conf file, but this was might be quicker, though of course it might not work in all cases ...

M