Netbackup client installation failed

[eomaber]

Hi everybody,

I'm getting thir error when installing a netbackup client locally after transferring the package by ftp.

Netbackup 7.5, Solaris 10.

*********************************************************************************************************************************

Would you like to use "WTAMM1" as the configured
name of the NetBackup client? [y,n] (y)

Client binaries are located in /NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.

Saving client binaries for Solaris/Solaris10.

Installing PBX...
Same version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-21871-081512162319.log

Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Installing SYMCnbclt package.

Failed to install SYMCnbclt on WTAMM1.
Cannot complete the install.
Aborting...

========== Unpacking package ==========
x SYMCnbclt.pkg, 373991936 bytes, 730453 tape blocks
x .pkg_defaults, 151 bytes, 1 tape blocks

== Checking for pre-existing package ==
package SYMCnbclt is not installed

========= Installing package ==========

Processing package instance <SYMCnbclt> from </tmp/nb_pkg/SYMCnbclt.pkg>

NetBackup Client(sparc) 7.5.0.0
## Executing checkinstall script.
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.
pkginfo: ERROR: attach door: Not owner
/tmp/installWPaqwS/checkinstallZPaqwS: test: unknown operator 1
pkgadd: ERROR: checkinstall script did not complete successfully

Installation of <SYMCnbclt> failed.
No changes were made to the system.

A failure was detected running /NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/cp_to_client masterserverBZ WTAMM1 /tmp/install_trace.19651

[revarooo]

Ensure you are logged in as root, ensure you have priviledges to access the package.

Also ensure /tmp and /var/tmp are writable to you (when logged in as root) and that there is enough space in them. /tmp should be write permissions (dwxrwxrwt) same for  /var/tmp 

ls -ld /tmp /var/tmp - what does it say?

df -k /tmp /var/tmp

[Marianne]

Did you follow the instructions to use gtar to extract the NetBackup_7.5_CLIENTS.tar file?

See this TN: http://www.symantec.com/docs/TECH154080

[CRZ]

What's in the install log (/tmp/install_trace.19651) ?

Could we see uname -a output?

Somebody else had this problem several months ago - don't know how it turned out, though:
 https://www-secure.symantec.com/connect/forums/nbu-71-client-install-fails-solaris-10

I think revaroo's probably right that /tmp or /var/tmp doesn't have write permissions somewhere. 

[eomaber]

# ls -ld /tmp /var/tmp
drwxrwxrwt   9 root     sys        17437 Aug 16 13:24 /tmp
drwxrwxrwt   9 root     sys         2048 Aug 16 13:04 /var/tmp

# df -h /tmp /var/tmp
Filesystem             size   used  avail capacity  Mounted on
swap                    46G   4.7G    41G    11%    /tmp
/dev/vx/dsk/bootdg/rootvol
                       103G    99G   2.6G    98%    /

revarro, what do you mean by right access to the package.

[eomaber]

Hi Marianne,  Still I'm getting the same error while using gtar version

# /usr/sfw/bin/gtar --version
tar (GNU tar) 1.23
 

[revarooo]

eomaber, did you check the list of things I suggested as well?

[eomaber]

# uname -a
SunOS WTAMM1 5.10 Generic_144488-08 sun4v sparc SUNW,SPARC-Enterprise-T5220
 

# ls -ld /tmp /var/tmp
drwxrwxrwt   9 root     sys        17437 Aug 16 13:24 /tmp
drwxrwxrwt   9 root     sys         2048 Aug 16 13:04 /var/tmp

# df -h /tmp /var/tmp
Filesystem             size   used  avail capacity  Mounted on
swap                    46G   4.7G    41G    11%    /tmp
/dev/vx/dsk/bootdg/rootvol
                       103G    99G   2.6G    98%    /

I don't know whether the /var that belongs to / has enough space.

The install log is as below:

Symantec Installation Script
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Please review the SYMANTEC SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding.  The agreement includes
details on the NetBackup Product Improvement Program.

For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check out the Symantec Operations Readiness
Tools (SORT) Installation and Upgrade Checklist and Hot fix and EEB
Release Auditor, respectively, at https://sort.symantec.com/netbackup.

Do you wish to continue? [y,n] (y) y
Do you want to install the NetBackup client software for this client? [y,n] (y) y

This package will install Solaris/Solaris10 client.

NetBackup client is currently at release level 7.5.

This package will install NetBackup client 7.5.

Enter the name of the NetBackup server : masterserverBZ

Would you like to use "WTAMM1" as the configured
name of the NetBackup client? [y,n] (y) y

Client binaries are located in /NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10.

Saving client binaries for Solaris/Solaris10.

Installing PBX...
Same version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-26411-081612153907.log

Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Installing SYMCnbclt package.

Failed to install SYMCnbclt on WTAMM1.
Cannot complete the install.
Aborting...

========== Unpacking package ==========
x SYMCnbclt.pkg, 373991936 bytes, 730453 tape blocks
x .pkg_defaults, 151 bytes, 1 tape blocks

== Checking for pre-existing package ==
package SYMCnbclt is not installed

========= Installing package ==========

Processing package instance <SYMCnbclt> from </tmp/nb_pkg/SYMCnbclt.pkg>

NetBackup Client(sparc) 7.5.0.0
## Executing checkinstall script.
Copyright 1993 - 2012 Symantec Corporation, All Rights Reserved.
pkginfo: ERROR: attach door: Not owner
/tmp/installDcaOx1/checkinstallGcaOx1: test: unknown operator 1
pkgadd: ERROR: checkinstall script did not complete successfully

Installation of <SYMCnbclt> failed.
No changes were made to the system.

A failure was detected running /NetBackup_7.5_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/cp_to_client masterserverBZ WTAMM1 /
tmp/install_trace.24361

[revarooo]

have you tried downloading the install again, maybe it's corrupted?

I personally think there is something with the system wrong, but I would try re-downloading the software

[Yasuhisa_Ishika]

Can you re-try it after making more free space in /?

Are there any harmful alias in your shell? Run "unalias -a" and try again.