Netbackup is running without bpcd communication

[kdclster]

Hi Experts,

I have a situation where my client backup is running fine without bpcd communication. As per my previous experience, it was my understanding that we must have two way commnication on master <--> client on bpcd & nvetd port.

My client responds to master server through vnet port but not through bpcd.

Master server version. >>>>  7.5.0.4

Client version >>>>  6.5.6

Thanks

[rk1074 · Accepted solution]

Ur master server is 7.5 and NBU 7.5 needs vnetd(13724) and pbx  1556 only. So bpcd is not require any more

check this link out for more detail on Port usage :

http://www.symantec.com/business/support/index?page=content&id=TECH136090

****EDIT***

Please upgrade ur client to the master version. 6.5 is not supported now

[kdclster]

Thanks rk1074 for sharing the info.

Here, we have issue with Database backup (RMAN). though the regular FS backups are running fine, DB backups are failing here.

Pls let me the port/service required for Database backup.

Thanks again.

[rk1074]

please share the detailed job status..

How are you  trying to backup the DBs?? is it the flat files or using RMAN??

[Marianne]

Connection to bpcd is made in version 6.x via vnetd. You will be able to see this in bpcd log on the client. Oracle backup is a different topic and should be logged as a different topic. Comms for file system and database backups are different. Oracle client on 6.5 willl attempt to connect to bprd on the master via vnetd. So, port connectivity on 13724 is needed between client and master in both directions as well as forward and reverse name lookup in both directions. PS. Please upgrade your client to 7.5!

[kdclster]

Its RMAN backup

& below is the error , the client <--> server through the vnet if absolutely fine.

=======================

 
INF - ORA-27028: skgfqcre: sbtbackup returned error
INF - ORA-19511: Error received from media manager layer, error text:
INF -    VxBSACreateObject: Failed with error:
INF -    Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the serve
INF - channel ch01 disabled, job failed on it will be run on another channel
INF - released channel: ch00
INF - released channel: ch01
INF - released channel: ch02
INF - RMAN-00571: ===========================================================
INF - RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
INF - RMAN-00571: ===========================================================
INF - RMAN-03009: failure of backup command on ch02 channel at 10/25/2013 12:47:24
INF - ORA-19506: failed to create sequential file, name="bk_u27on9p5u_s15431_p1_t829744318", parms=""
INF - ORA-27028: skgfqcre: sbtbackup returned error
INF - ORA-19511: Error received from media manager layer, error text:
INF -    VxBSACreateObject: Failed with error:
INF -    Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the serve
INF - Recovery Manager complete.
INF -
INF - End of Recovery Manager output.
INF - End Oracle Recovery Manager.

[Marianne]

the client <--> server through the vnet if absolutely fine.

Clearly not....

Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the serve

Please ensure that bprd log folder exists on the master server. If not, create the folder under /usr/openv/netbackup/logs and restart NBU.

Please check output of all of the following: 

from master server:

bpclntcmd -hn <client-name>
bpclntcmd -ip <client-IP>

from client: 
bpclntcmd -hn <master-hostname>
bpclntcmd -ip <master-IP>
bpclntcmd -self
bpclntcmd -pn

The last command (bpclntcmd -pn) will try to connect to bprd on the master via vnetd.

If no output is received, client is unable to connect or server is unable to connect back.
Check bprd log on the master to see if connection request is received from client's IP.
If so, check bprd log to see if master is able to resolve client IP to a valid hostname that exists in a policy.

PS:
You seem to be ignoring our comments about NBU 6.5. 
Any particular reason why client is still on 6.5?

[kdclster]

Hi Marianne,

Communication is absolutely fine. I could also see that on bprd log file on master.

And to answer your question on NB upgrade, it is being planned & project is already in place but that would require some time & we have to fix the current issue before that.

Client $ ./bpclntcmd -pn
expecting response from server master
Client.ebr.com Client 192.168.2.10 48660
 
 
Client $ ./bpclntcmd -hn master
host master: master at 10.86.189.35 (0xa56db22)
aliases:     master     master.com
 
 
Client $ ./bpclntcmd -ip 10.86.189.35
checkhaddr: host   : master: master.com at 10.86.189.35 (0xa56db22)
checkhaddr: aliases:
Client $
 
=======================
 
master # ./bpclntcmd -hn client
host client: client.com at 192.168.2.10
aliases:     client.com     client     192.168.2.10
master #
 
 
master # ./bpclntcmd -ip 192.168.2.10
host 192.168.2.10: client.com at 192.168.2.10
aliases:     client.com     192.168.2.10
master #

Thanks

[rk1074]

What is the server name in NB_ORA_SERV  entry of your RMAN Script

please make sure it shud be as it is in the bp.conf file's first entry of the client

[ammar_abdulkhal]

Dear Sir

When we start making Backup For our Exchange Server 2010 we made policy for that and when it start  and initial gave this message:

Error (Bpbm-oid 3499) this type of backup is not support for this version of Exchange

End Writing

type is incorrect in the configuration database(72)

my system is netbackup 7.5

exchange version 2010