Netbackup restoration error 2826

[azmie_ramly]

Hi Guys,

Here's my netbackup environment

Master server
pxbkpifgr01 - AIX 6.1 Netbackup version 7.1.0.2

Client
gesrv 2 - Windows 2003 32bit Netbackup version 6.5.3

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I'm having restoration problem. Please see the below restoration log:

10/04/2013 10:03:58 - begin Restore
10/04/2013 10:04:43 - number of images required: 1
10/04/2013 10:04:43 - media needed: A00101
10/04/2013 10:04:49 - restoring from image gesrv2_1374836418
10/04/2013 10:04:50 - Info bpbrm (pid=5898492) gesrv2 is the host to restore to
10/04/2013 10:04:50 - Info bpbrm (pid=5898492) telling media manager to start restore on client
10/04/2013 10:04:51 - Info bpbrm (pid=5898492) spawning a brm child process
10/04/2013 10:04:51 - Info bpbrm (pid=5898492) child pid: 21233754
10/04/2013 10:04:51 - connecting
10/04/2013 10:04:52 - requesting resource A00101
10/04/2013 10:04:54 - Info bpbrm (pid=21233754) start tar on client
10/04/2013 10:04:56 - Info tar (pid=0) Restore started.
10/04/2013 10:04:56 - connected; connect time: 0:00:00
10/04/2013 10:05:04 - awaiting resource A00101. Waiting for resources.
          Reason: Drives are in use, Media server: pxbkpifgr01,
          Robot Type(Number): TLD(0), Media ID: N/A, Drive Name: N/A,
          Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A,
          Disk Pool: N/A, Disk Volume: N/A
10/04/2013 10:05:42 - Waiting for scan drive stop Drive002, Media server: pxbkpifgr01
10/04/2013 10:05:43 - Info bptm (pid=14352616) Waiting for mount of media id A00101 (copy 2) on server pxbkpifgr01v.
10/04/2013 10:05:43 - started process bptm (pid=14352616)
10/04/2013 10:05:43 - mounting A00101
10/04/2013 10:05:43 - granted resource  A00101
10/04/2013 10:05:43 - granted resource  Drive002
10/04/2013 10:05:44 - Info bptm (pid=14352616) INF - Waiting for mount of media id A00101 on server pxbkpifgr01v for reading.
10/04/2013 10:06:17 - mounted A00101; mount time: 0:00:34
10/04/2013 10:06:17 - Info bptm (pid=14352616) A00101
10/04/2013 10:06:18 - Info bptm (pid=14352616) INF - Waiting for positioning of media id A00101 on server pxbkpifgr01v for reading.
10/04/2013 10:06:18 - positioning A00101 to file 6
10/04/2013 10:08:07 - positioned A00101; position time: 0:01:49
10/04/2013 10:08:07 - begin reading
10/04/2013 10:08:08 - Info bpbrm (pid=5898492) sending media manager msg: CONTINUE RESTORE
10/04/2013 10:08:44 - Info bpbrm (pid=5898492) sending media manager msg: CONTINUE RESTORE
10/04/2013 10:08:45 - Error bptm (pid=23199928) invalid tar header encountered, attempting to continue
10/04/2013 10:08:45 - Critical bptm (pid=23199928) expected file /F/Operations Division/Call Centre/, found file /F/Operations Division/Call Centre/CS Manual Epartner/Conversion Privileges.doc
10/04/2013 10:08:46 - Error bptm (pid=23199928) The following files/folders were not restored:
10/04/2013 10:08:46 - Error bptm (pid=23199928) UTF - /F/xxx/
10/04/2013 10:08:46 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/
10/04/2013 10:08:47 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/Minutes of Meeting/
10/04/2013 10:08:47 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/Minutes of Meeting/2012/
10/04/2013 10:08:47 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/xxxg/xxx/xxx.xls
10/04/2013 10:08:47 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/xxx/2012/xxx.xls
10/04/2013 10:08:47 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/xxx/2013/
10/04/2013 10:08:48 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/xxx/2013/xxx.xls
10/04/2013 10:08:48 - Error bptm (pid=23199928) UTF - /F/xxx/xxx/xxx/xxx/2013/xxx.xls
10/04/2013 10:08:48 - Info bpbrm (pid=5898492) media manager for backup id gesrv2_1374836418 exited with status 174: media manager - system error occurred
10/04/2013 10:08:48 - Info bpbrm (pid=5898492) killing bpbrm child 21233754.
10/04/2013 10:08:48 - Info bpbrm (pid=5898492) sending media manager msg: TERMINATE
10/04/2013 10:08:48 - Error bpbrm (pid=21233754) bpcd on pxbkpifgr01 exited with status 21: socket open failed
10/04/2013 10:08:48 - restored from image gesrv2_1374836418; restore time: 0:03:59
10/04/2013 10:08:50 - Warning bprd (pid=26148988) Restore must be resumed prior to first image expiration on Fri Jul 24 19:00:18 2020
10/04/2013 10:08:51 - end Restore; elapsed time 0:04:53
Failed to get status code information (2826)

FYI already did image verification of the tape (A00101) and it completed without any errors

Appreciate your help on this

Thanks

[Marianne]

Please answer Martin's (mph999) questions below?

[azmie_ramly]

Image as attached. I have to do that kind of approach to restore

[azmie_ramly]

If you restore by selecting the directory -  it fails as you have explained.

YES

As a matter of interest, is this any directory, top level directory etc ...

ANY DIRECTORY

If you add the file names to a file <restore files> and restore by specifiying the <restore files> file - it works ? YES

Also, is this only affecting one tape, one client, one media server etc ... - I'm looking for a 'pattern' something 'common' to the issue.

I tried using a different image date for the same client and it worked fine. But I tried only 1 image though.

[Shaf]

Eject the tape from tape library, then insert again and run robot inventory....with update option