Policy-based backups failing with extended error

[stephen_frasset]

I have a policy setup that was running correctly up until this weekend for a Full (Weekly) backup job. Below is the error reports from the activity logs. Any help will be greatly appreciated.

12/26/2006 9:53:35 AM - requesting resource snbp01-hcart3-robot-tld-0
12/26/2006 9:53:35 AM - requesting resource snbp01.NBU_CLIENT.MAXJOBS.ntcfp01
12/26/2006 9:53:35 AM - requesting resource snbp01.NBU_POLICY.MAXJOBS.RMCDOM_Weekly
12/26/2006 9:53:35 AM - granted resource snbp01.NBU_CLIENT.MAXJOBS.ntcfp01
12/26/2006 9:53:35 AM - granted resource snbp01.NBU_POLICY.MAXJOBS.RMCDOM_Weekly
12/26/2006 9:53:35 AM - granted resource 0036L3
12/26/2006 9:53:35 AM - granted resource HP.ULTRIUM3-SCSI.000
12/26/2006 9:53:35 AM - granted resource snbp01-hcart3-robot-tld-0
12/26/2006 9:53:48 AM - started process bpbrm (5052)
12/26/2006 9:53:48 AM - connecting
12/26/2006 9:53:54 AM - connected; connect time: 00:00:06
12/26/2006 9:54:02 AM - mounting 0036L3
12/26/2006 9:55:13 AM - Error bptm(pid=4108) error requesting media, TpErrno = Robot operation failed
12/26/2006 9:55:13 AM - Warning bptm(pid=4108) media id 0036L3 load operation reported an error
12/26/2006 9:55:13 AM - current media 0036L3 complete, requesting next media Any
12/26/2006 9:56:27 AM - granted resource 0036L3
12/26/2006 9:56:27 AM - granted resource HP.ULTRIUM3-SCSI.001
12/26/2006 9:56:27 AM - granted resource snbp01-hcart3-robot-tld-0
12/26/2006 9:56:28 AM - mounting 0036L3
12/26/2006 9:57:40 AM - Error bptm(pid=4108) error requesting media, TpErrno = Robot operation failed
12/26/2006 9:57:40 AM - Warning bptm(pid=4108) media id 0036L3 load operation reported an error
12/26/2006 9:57:40 AM - current media 0036L3 complete, requesting next media Any
12/26/2006 9:58:55 AM - Error bptm(pid=4108) NBJM returned an extended error status: resource request failed (800)
12/26/2006 9:59:07 AM - end writing
extended error status has been encountered, check logs(252)

[stephen_frasset]

I ran a diagnostic test on the tape library I am using for this backup and noticed the only error stating that the media removal has been prevented by Netbackup. Does anyone know where in the application I can change this so media removal is allowed?

[Dennis_Strom]

It looks like there is difficulty talking to the library. Stop Netbackup or make sure that no jobs are running then run robtest and see if it shows the robot.

[Yasuhisa_Ishika]

Have you already checked on syslog?
I guess some errors are logged at this time, and it helps you to identify root cause.

> 12/26/2006 9:57:40 AM - Error bptm(pid=4108) error requesting media, TpErrno = Robot operation failed