05-02-2017 05:30 AM
Our PureDiskVolume irregularly goes down with the following Application Error ...
Log Name: Application
Source: Application Error
Date: 5/1/2017 11:49:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXX
Description:
Faulting application name: bpbkar32.exe, version: 8.0.16.1109, time stamp: 0x5824096a
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x57366075
Exception code: 0xe06d7363
Fault offset: 0x0000000000008a5c
Faulting process id: 0x1bf0
Faulting application start time: 0x01d2c2c4b65314c0
Faulting application path: C:\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 18ecfbd0-2eb8-11e7-80e4-1402ec752b99
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-01T21:49:49.000000000Z" />
<EventRecordID>18821</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>bpbkar32.exe</Data>
<Data>8.0.16.1109</Data>
<Data>5824096a</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.18340</Data>
<Data>57366075</Data>
<Data>e06d7363</Data>
<Data>0000000000008a5c</Data>
<Data>1bf0</Data>
<Data>01d2c2c4b65314c0</Data>
<Data>C:\Veritas\NetBackup\bin\bpbkar32.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>18ecfbd0-2eb8-11e7-80e4-1402ec752b99</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Anyone with similar problems here?
05-02-2017 07:17 AM
How is faulting (client) bpbkar32 process related to PureDiskVolume going down?
05-02-2017 07:32 AM
We don't know exactly. It is a fact, that since the update from NetBackup 7.7.2 to NetBackup 8.0, we see lots of Application Crashes with bpbkar32.exe and in between the following messages from OpsCenter ...
Alert Raised on: May 2, 2017 3:47 AM
Tree Type : Server
Tree Name : ALL MASTER SERVERS
Nodes : XXXXXXXX
Disk Volume ID: PureDiskVolume
Disk Pool ID: XXXXXXXX
Alert Policy: Disk Volume Down
OpsCenter Server: XXXXXXXX
Comment:
Severity: Major
05-02-2017 07:44 AM
There is no direct relation between bpbkar process and PureDiskVolume.
Troubleshoot this as 2 separate issues.
Are you seeing backups failing because of PureDiskVolume going down?
Have you checked status of disk pool on the master/media server to validate/verify the OpsCenter message?
This (fairly old) TN should help you to troubleshoot PureDiskVolume going down:
http://www.veritas.com/docs/000081906
05-02-2017 08:01 AM
Are you seeing backups failing because of PureDiskVolume going down? Yes!
Have you checked status of disk pool on the master/media server to validate/verify the OpsCenter message? Will be done.
Checking http://www.veritas.com/docs/000081906 now ...
05-04-2017 02:12 AM
First of all, bad community technology! I needed to search 10 times for this thread, before I could reply to it! Please fix this asap !!!!!
The obvious solution might be ...
https://www.veritas.com/support/en_US/article.000023076
... and we had wrong figures in ...
SIZE_DATA_BUFFERS_DISK
We will see, if this fixes our problems. Last night all backup went through.
Regards,
Didi
05-04-2017 05:35 AM
"First of all, bad community technology! I needed to search 10 times for this thread, before I could reply to it! Please fix this asap !!!!! "
You are welcome to share your thoughts here:
https://vox.veritas.com/t5/VOX-Feedback/bd-p/VOX-Feedback
Good luck!