PureDiskVolume down irregularly ...

[Didi]

Our PureDiskVolume irregularly goes down with the following Application Error ...

Log Name:      Application
Source:        Application Error
Date:          5/1/2017 11:49:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXX
Description:
Faulting application name: bpbkar32.exe, version: 8.0.16.1109, time stamp: 0x5824096a
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x57366075
Exception code: 0xe06d7363
Fault offset: 0x0000000000008a5c
Faulting process id: 0x1bf0
Faulting application start time: 0x01d2c2c4b65314c0
Faulting application path: C:\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 18ecfbd0-2eb8-11e7-80e4-1402ec752b99
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-05-01T21:49:49.000000000Z" />
    <EventRecordID>18821</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>bpbkar32.exe</Data>
    <Data>8.0.16.1109</Data>
    <Data>5824096a</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.18340</Data>
    <Data>57366075</Data>
    <Data>e06d7363</Data>
    <Data>0000000000008a5c</Data>
    <Data>1bf0</Data>
    <Data>01d2c2c4b65314c0</Data>
    <Data>C:\Veritas\NetBackup\bin\bpbkar32.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>18ecfbd0-2eb8-11e7-80e4-1402ec752b99</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Anyone with similar problems here?

[Marianne]

How is faulting (client) bpbkar32 process related to PureDiskVolume going down?

[Didi]

We don't know exactly. It is a fact, that since the update from NetBackup 7.7.2 to NetBackup 8.0, we see lots of Application Crashes with bpbkar32.exe and in between the following messages from OpsCenter ...

Alert Raised on: May 2, 2017 3:47 AM

Tree Type : Server

Tree Name : ALL MASTER SERVERS

Nodes : XXXXXXXX

Disk Volume ID: PureDiskVolume

Disk Pool ID: XXXXXXXX

Alert Policy: Disk Volume Down

OpsCenter Server: XXXXXXXX

Comment:

Severity: Major

[Marianne]

There is no direct relation between bpbkar process and PureDiskVolume.
Troubleshoot this as 2 separate issues.

Are you seeing backups failing because of PureDiskVolume going down?

Have you checked status of disk pool on the master/media server to validate/verify the OpsCenter message?

This (fairly old) TN should help you to troubleshoot PureDiskVolume going down:
http://www.veritas.com/docs/000081906

[Didi]

Are you seeing backups failing because of PureDiskVolume going down? Yes!

Have you checked status of disk pool on the master/media server to validate/verify the OpsCenter message?  Will be done.

Checking http://www.veritas.com/docs/000081906 now ...

[Didi]

First of all, bad community technology! I needed to search 10 times for this thread, before I could reply to it! Please fix this asap !!!!!

The obvious solution might be ...

https://www.veritas.com/support/en_US/article.000023076

... and we had wrong figures in ...

SIZE_DATA_BUFFERS_DISK

We will see, if this fixes our problems. Last night all backup went through.

Regards,

Didi

[Marianne]

 "First of all, bad community technology! I needed to search 10 times for this thread, before I could reply to it! Please fix this asap !!!!! "

You are welcome to share your thoughts here: 

https://vox.veritas.com/t5/VOX-Feedback/bd-p/VOX-Feedback

Good luck!