01-14-2015 01:19 AM
Hi,
I am facing problem to take backup my client for Symantec Netbackup. Server is not licensed for Remote Client Option(2063).
The feature that you want Remote Client Support feature (Feature ID = 71 Remote Client Support)
Can any one help me, How to buy / renewal this feature in my current license. Any one give me solution.
Solved! Go to Solution.
01-14-2015 01:29 AM
You need Enterprise Server License on the media server to enable Remote Client support.
Talk to your local Symantec reseller.
Or find a reseller here: http://partnerlocator.symantec.com/
01-14-2015 01:29 AM
You need Enterprise Server License on the media server to enable Remote Client support.
Talk to your local Symantec reseller.
Or find a reseller here: http://partnerlocator.symantec.com/
01-14-2015 01:33 AM
Please describe your environment. That error would arise if you're trying to backup clients to a Enterprise Client (SAN Media Server) which is not allowed to backup other clients, only itself. If you direct your backup to another Media Server, or the Master Server, then you should not see the error.
As Marianne stated you should have the Enterprise Server license ( or Server license if running a 2 TIER architecture) installed somewhere.
01-14-2015 01:36 AM
Article:TECH66561 | | | Created: 2009-01-08 | | | Updated: 2013-09-06 | | | Article URL http://www.symantec.com/docs/TECH66561 |
Article:TECH166601 | | | Created: 2011-08-05 | | | Updated: 2011-09-30 | | | Article URL http://www.symantec.com/docs/TECH166601 |
01-14-2015 01:54 AM
We have only one MAster server.
We try to connect local media for master server as well Hp store easy 1430 external media.Same error come from both scenerio.
. The following errors were noted across multiple clients:
1/5/2015 7:10:27 PM - Info nbjm(pid=4404) starting backup job (jobid=2419) for client aalaql, policy ClientMachinesBackup, schedule Fullbackup
1/5/2015 7:10:27 PM - Info nbjm(pid=4404) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=2419, request id:{C849839B-5AE3-4282-929E-B9A27C3C01F6})
1/5/2015 7:10:27 PM - requesting resource localdisk
1/5/2015 7:10:27 PM - requesting resource symcbkp-01.kacst.local.NBU_CLIENT.MAXJOBS.aalaql
1/5/2015 7:10:27 PM - requesting resource symcbkp-01.kacst.local.NBU_POLICY.MAXJOBS.ClientMachinesBackup
1/5/2015 7:10:27 PM - Error nbjm(pid=4404) NBU status: 2063, EMM status: Server is not licensed for Remote Client Option
Server is not licensed for Remote Client Option(2063)
----------------------------
When we run the following comnad it does not show that you the the Feature ID 71 (Feature ID = 71 Remote Client Support) installled:
C:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose
file version = 0x05000000
time added = 0x5399a272 06/12/14 15:52:02
hostname = symcbkp-01.kacst.local
product ID = 6 NetBackup Enterprise Server
serial number = 490666
key version = 0x05000000
count = 8
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 0 No tier
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 88 Accelerator +
Feature ID = 86 PureDisk Remote Office +
Feature ID = 85 PureDisk Option +
Feature ID = 79 Flexible Disk Option +
Feature ID = 78 OpenStorage Disk Option +
Feature ID = 76 Virtual Tape Option +
Feature ID = 46 DataStore +
Feature ID = 30 Shared Storage Option +
Feature ID = 27 NDMP +
file version = 0x05000000
time added = 0x5399a258 06/12/14 15:51:36
hostname = symcbkp-01.kacst.local
product ID = 6 NetBackup
serial number = 490668
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 83 PureDisk MS Exchange Agent +
Feature ID = 81 Enterprise Vault Agent +
Feature ID = 80 PureDisk MS SQL Server Agent +
Feature ID = 61 MS SharePoint Agent +
Feature ID = 38 Sybase extension +
Feature ID = 37 Informix extension +
Feature ID = 36 Oracle extension +
Feature ID = 35 Lotus Notes extension +
Feature ID = 34 DB2 extension +
Feature ID = 33 MS SQL Server extension +
Feature ID = 32 MS Exchange extension +
Feature ID = 22 Additional clients +
file version = 0x05000000
time added = 0x53999207 06/12/14 14:41:59
hostname = symcbkp-01.kacst.local
product ID = 6 NetBackup Enterprise Server
serial number = 490667
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 84 SAN Client +
Feature ID = 81 Enterprise Vault Agent +
Feature ID = 75 Bare Metal Restore +
Feature ID = 74 Encryption +
Feature ID = 73 Open File Backup +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 62 Snapshot Client +
Feature ID = 58 Inline Tape Copy +
Feature ID = 49 Library Based Tape Drives +
Feature ID = 46 DataStore +
Feature ID = 43 Encryption (Legacy DES 56-bit) +
Feature ID = 42 Encryption (Legacy DES 40-bit) +
Feature ID = 22 Additional clients +
Feature ID = 20 Base NetBackup +
------------------------------------------
01-14-2015 02:07 AM
So, you have one master server and one or more media servers?
Please check license keys on media server(s).
Enterprise Server license is needed on each media server that must backup network clients.
Do you have updated license keys for 7.6?
Or are current licenses added on master/media servers for an older version?
01-14-2015 02:27 AM
Hi,
You installed this last year sometime. Has it worked before? The error could be misleading, check this note. The issue could be related to comms.
http://www.symantec.com/docs/TECH166601
01-14-2015 02:29 AM
I have one Master Server and One HP store easy 1430 Media server connected through ISCSI.
Can you please let me know how can i get Remote Feature ID 71 license key.Below license details
SYMC NETBACKUP ENTERPRISE CLIENT 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC GOV BAND S
SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC GOV BAND S
SYMC NETBACKUP DATA PROTECTION OPTIMIZATION OPTION 7.6 XPLAT 1 FRONT END TB STD LIC GOV BAND S
SYMC NETBACKUP ENTERPRISE CLIENT 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S
SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S
SYMC NETBACKUP DATA PROTECTION OPTIMIZATION OPTION 7.6 XPLAT 1 FRONT END TB INITIAL ESSENTIAL 12 MONTHS GOV
01-14-2015 02:45 AM
The list above only shows license and maintenance for Enterprise Client, DB agent and dedupe - no Enterprise SERVER license.
You need Enterprise Server license on the Master and on the Media server that needs to backup network clients.
Contact your local reseller as per previous advice.
01-14-2015 03:01 AM
Thank you for kind support.
Can you please let me know part number for Enterprise Server license on the Master and on the Media server that needs to backup network clients.
Becuase i already contact Symantec Distributor in Riyadh. The dont know about the Feature ID 71 or License Part number.
01-14-2015 03:19 AM
It would be
SYMC NETBACKUP ENTERPRISE SERVER 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S
If your Master Server has 2-3 processors that is, then its TIER 2.