Remote Client Support feature (Feature ID = 71 Remote Client Support)

[Albrauidi]

Hi,

I am facing problem to take backup my client for Symantec Netbackup. Server is not licensed for Remote Client Option(2063).

The feature that you want  Remote Client Support feature (Feature ID = 71 Remote Client Support)

Can any one help me, How to buy / renewal this feature in my current license. Any one give me solution. 

 

[Marianne · Accepted solution]

You need Enterprise Server License on the media server to enable Remote Client support.

Talk to your local Symantec reseller.
Or find a reseller here: http://partnerlocator.symantec.com/

[RiaanBadenhorst]

Please describe your environment. That error would arise if you're trying to backup clients to a Enterprise Client (SAN Media Server) which is not allowed to backup other clients, only itself. If you direct your backup to another Media Server, or the Master Server, then you should not see the error.

As Marianne stated you should have the Enterprise Server license ( or Server license if running a 2 TIER architecture)  installed somewhere.

[inn_kam]

https://www-secure.symantec.com/connect/forums/there-way-i-could-remote-client-option-enterprise-cli...

STATUS CODE 159: Master or Media server backups are failing with "Server is not licensed for Remote Client Option"

Article:TECH66561

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Created: 2009-01-08

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Updated: 2013-09-06

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Article URL http://www.symantec.com/docs/TECH66561

 

STATUS CODE 2063: Media server backups are failing with "Server is not licensed for Remote Client Option"

Article:TECH166601

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Created: 2011-08-05

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Updated: 2011-09-30

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Article URL http://www.symantec.com/docs/TECH166601

[Albrauidi]

We have only one MAster server.

We try to connect local media for master server as well Hp store easy 1430 external media.Same error come from both scenerio.

. The following errors were noted across multiple clients:

1/5/2015 7:10:27 PM - Info nbjm(pid=4404) starting backup job (jobid=2419) for client aalaql, policy ClientMachinesBackup, schedule Fullbackup 
1/5/2015 7:10:27 PM - Info nbjm(pid=4404) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=2419, request id:{C849839B-5AE3-4282-929E-B9A27C3C01F6}) 
1/5/2015 7:10:27 PM - requesting resource localdisk
1/5/2015 7:10:27 PM - requesting resource symcbkp-01.kacst.local.NBU_CLIENT.MAXJOBS.aalaql
1/5/2015 7:10:27 PM - requesting resource symcbkp-01.kacst.local.NBU_POLICY.MAXJOBS.ClientMachinesBackup
1/5/2015 7:10:27 PM - Error nbjm(pid=4404) NBU status: 2063, EMM status: Server is not licensed for Remote Client Option
Server is not licensed for Remote Client Option(2063)
----------------------------

When we run the following comnad it does not show that you the the Feature ID 71   (Feature ID     = 71 Remote Client Support) installled:

C:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

  file version    = 0x05000000
  time added      = 0x5399a272 06/12/14 15:52:02
  hostname        = symcbkp-01.kacst.local
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 490666
  key version     = 0x05000000
  count           = 8
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 0 No tier
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 88 Accelerator +
  Feature ID      = 86 PureDisk Remote Office +
  Feature ID      = 85 PureDisk Option +
  Feature ID      = 79 Flexible Disk Option +
  Feature ID      = 78 OpenStorage Disk Option +
  Feature ID      = 76 Virtual Tape Option +
  Feature ID      = 46 DataStore +
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 27 NDMP +

  file version    = 0x05000000
  time added      = 0x5399a258 06/12/14 15:51:36
  hostname        = symcbkp-01.kacst.local
  product ID      = 6 NetBackup
  serial number   = 490668
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 5 NetBackup Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 83 PureDisk MS Exchange Agent +
  Feature ID      = 81 Enterprise Vault Agent +
  Feature ID      = 80 PureDisk MS SQL Server Agent +
  Feature ID      = 61 MS SharePoint Agent +
  Feature ID      = 38 Sybase extension +
  Feature ID      = 37 Informix extension +
  Feature ID      = 36 Oracle extension +
  Feature ID      = 35 Lotus Notes extension +
  Feature ID      = 34 DB2 extension +
  Feature ID      = 33 MS SQL Server extension +
  Feature ID      = 32 MS Exchange extension +
  Feature ID      = 22 Additional clients +

  file version    = 0x05000000
  time added      = 0x53999207 06/12/14 14:41:59
  hostname        = symcbkp-01.kacst.local
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 490667
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 1 Permanent
  Site ID         = 2006 Unknown site: 2006
  Feature ID      = 84 SAN Client +
  Feature ID      = 81 Enterprise Vault Agent +
  Feature ID      = 75 Bare Metal Restore +
  Feature ID      = 74 Encryption +
  Feature ID      = 73 Open File Backup +
  Feature ID      = 70 Robotic Library Sharing Support +
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries +
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 58 Inline Tape Copy +
  Feature ID      = 49 Library Based Tape Drives +
  Feature ID      = 46 DataStore +
  Feature ID      = 43 Encryption (Legacy DES 56-bit) +
  Feature ID      = 42 Encryption (Legacy DES 40-bit) +
  Feature ID      = 22 Additional clients +
  Feature ID      = 20 Base NetBackup +
------------------------------------------

 

[Marianne]

So, you have one master server and one or more media servers?

Please check license keys on media server(s). 
Enterprise Server license is needed on each media server that must backup network clients.

Do you have updated license keys for 7.6? 
Or are current licenses added on master/media servers for an older version?

[RiaanBadenhorst]

Hi,

You installed this last year sometime. Has it worked before? The error could be misleading, check this note. The issue could be related to comms.

http://www.symantec.com/docs/TECH166601

[Albrauidi]

I have one Master Server and One HP store easy 1430 Media server connected through ISCSI.

Can you please let me know how can i get Remote Feature ID 71 license key.Below license details

SYMC NETBACKUP ENTERPRISE CLIENT 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC GOV BAND S

SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC GOV BAND S

SYMC NETBACKUP DATA PROTECTION OPTIMIZATION OPTION 7.6 XPLAT 1 FRONT END TB STD LIC GOV BAND S

SYMC NETBACKUP ENTERPRISE CLIENT 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S

SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S

SYMC NETBACKUP DATA PROTECTION OPTIMIZATION OPTION 7.6 XPLAT 1 FRONT END TB INITIAL ESSENTIAL 12 MONTHS GOV

[Marianne]

The list above only shows license and maintenance for Enterprise Client, DB agent and dedupe - no Enterprise SERVER license.

You need Enterprise Server license on the Master and on the Media server that needs to backup network clients.

Contact your local reseller as per previous advice.

[Albrauidi]

Thank you for kind support.

Can you please let me know part number for  Enterprise Server license on the Master and on the Media server that needs to backup network clients.

Becuase i already contact Symantec Distributor in Riyadh. The dont know about the Feature ID 71 or License Part number.

[RiaanBadenhorst]

It would be

SYMC NETBACKUP ENTERPRISE SERVER 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS GOV BAND S

If your Master Server has 2-3 processors that is, then its TIER 2.