Restore not working.

[Possible]

All,

The restore is not working for me.

Apr 6, 2012 2:50:35 AM - begin Restore
Apr 6, 2012 2:50:39 AM - number of images required: 1
Apr 6, 2012 2:50:39 AM - media needed: AAA

Apr 6, 2012 2:50:53 AM - restoring from image BBB

Apr 6, 2012 3:08:04 AM - connecting
Apr 6, 2012 2:51:04 AM - requesting resource AAA

Apr 6, 2012 2:51:05 AM - granted resource  AAA

Apr 6, 2012 2:51:05 AM - granted resource  CCC
Apr 6, 2012 3:08:13 AM - connected; connect time: 0:00:00
Apr 6, 2012 2:51:09 AM - current media AAA complete, requesting next media CCC:<volume pool>:AAA

Apr 6, 2012 3:51:09 AM - Error bptm (pid=5264) The following files/folders were not restored:
Apr 6, 2012 3:34:03 AM - Error nbjm (pid=51183740) NBU status: 98, EMM status: The media server reported a system error

The restore job is showing the drive is granted but i can not see on the robot control host that vmoprcmd is not showing the MEDIA ID w.r.t the DRIVE NAME.

Drv    DriveName            Shared    Assigned        Comment

106   CCC                Yes          -  

                                  DRIVE STATUS

Drv Type   Control  User      Label  RecMID  ExtMID  Ready   Wr.Enbl.  ReqId

106 hcart    TLD                -                     No       -         0   

Thanks

Giridhar

[mph999]

Try loading the media like this : (on the media server)

tpreq -m <media id> -f /tmp/TAPE  (if windows, use a windows path)

Wait a minute or two, then see if vmoprcmd shows the media in a drive ?

To unload tpunmount -f /tmp/TAPE  

Anything in the media server os system logs ?

Has this media server run a restore before ? 

Any recent changes ?

Martin

[Pritesh_Pisal]

just verify is there any media stuck into the drive CCC

use the robtest command and check out of s d  command output what does it shows?

also verify the system and application event logs for any errors as suggestd by Martin

[Omar_Villa]

Ping the drive: vmoprcmd -devconfig "-dev_ping -drive -path <path>"

Confirm is the same serial number of the drive you are trying to use an be sure the drive is not a standalone drive.

Regards.

[Karthikeyan_Sun]

How many drives does that media server has?

If it has only one,What is the Physical status of that drive? Anything on library errors logs, Event viewer logs, syslogs ?

Did you try utilizing the different drive or media server?

Try tpreq and unmount commands mentioned by MPH999 also. 

Checking status of this drive from library end also makes some spark.