Robot Inverntory

[Carlos_V]

Hello,

We installed new media server:

NBU version 7.1

OS: AIX 7

Robot: ACS.

But we have a problem, when the inventory finish at the end of process always display this:

Queried volume list has no entries

Someones knows where is the error?

[Marianne]

Please show output of these commands on new media server:

/usr/openv/volmgr/bin/tpconfig -l

/usr/openv/volmgr/bin/vmoprcmd -d

/usr/openv/netbackup/bin/bpps -x

If all output looks fine, we will look at robtest output to verify that media server can query volumes/tapes on ACSLS.

[Carlos_V]

Thanks a lot.

Everything looks fine, as you can see in the output

root@mediaserver:/usr/openv/volmgr/bin:=>/usr/openv/volmgr/bin/tpconfig -l
Device Robot Drive       Robot                           Drive            Device
Type     Num Index  Type DrNum Status  Comment           Name             Path
robot      1    -    ACS    -       -  -                 -                speges02
  drive    -    0 hcart3    -      UP  -                 STK.T10000B.000  /dev/rmt0.1   ACS=0, LSM=0, PANEL=1, DRIVE=1
  drive    -    1 hcart3    -    DOWN  Tiene problemas   STK.T10000B.006  /dev/rmt1.1   ACS=0, LSM=2, PANEL=1, DRIVE=4
  drive    -    2 hcart3    -      UP  -                 STK.T10000B.007  /dev/rmt10.1  ACS=0, LSM=0, PANEL=1, DRIVE=2
  drive    -    3 hcart3    -      UP  -                 STK.T10000B.011  /dev/rmt11.1  ACS=0, LSM=2, PANEL=1, DRIVE=5
  drive    -    4 hcart3    -    DOWN  bad, solo ges03   STK.T10000B.012  /dev/rmt12.1  ACS=0, LSM=3, PANEL=1, DRIVE=8
  drive    -    5 hcart3    -      UP  -                 STK.T10000B.014  /dev/rmt13.1  ACS=0, LSM=3, PANEL=1, DRIVE=10
  drive    -    6 hcart3    -      UP  -                 STK.T10000B.010  /dev/rmt14.1  ACS=0, LSM=2, PANEL=1, DRIVE=3
  drive    -    7 hcart3    -    DOWN  17 ene Bad drive  STK.T10000B.008  /dev/rmt15.1  ACS=0, LSM=0, PANEL=1, DRIVE=6
  drive    -    8  hcart    -      UP  -                 STK.T9940B.001   /dev/rmt16.1  ACS=0, LSM=2, PANEL=1, DRIVE=7
  drive    -    9 hcart3    -      UP  -                 STK.T10000B.013  /dev/rmt17.1  ACS=0, LSM=3, PANEL=1, DRIVE=9
  drive    -   10 hcart3    -      UP  -                 STK.T10000B.009  /dev/rmt18.1  ACS=0, LSM=1, PANEL=1, DRIVE=2
  drive    -   11 hcart3    -      UP  -                 STK.T10000B.002  /dev/rmt2.1   ACS=0, LSM=0, PANEL=1, DRIVE=5
  drive    -   12  hcart    -  DISABL  -                 STK.9840.001     /dev/rmt3.1   ACS=0, LSM=2, PANEL=1, DRIVE=2
  drive    -   13 hcart3    -    DOWN  -                 STK.T10000B.001  /dev/rmt4.1   ACS=0, LSM=0, PANEL=1, DRIVE=3
  drive    -   14 hcart3    -    DOWN  Bad, ges03OK      STK.T10000B.005  /dev/rmt5.1   ACS=0, LSM=1, PANEL=1, DRIVE=6
  drive    -   15  hcart    -      UP  -                 STK.T9940B.000   /dev/rmt6.1   ACS=0, LSM=2, PANEL=1, DRIVE=6
  drive    -   16 hcart3    -      UP  -                 STK.T10000B.003  /dev/rmt7.1   ACS=0, LSM=0, PANEL=1, DRIVE=7
  drive    -   17 hcart3    -      UP  -                 STK.T10000B.004  /dev/rmt8.1   ACS=0, LSM=1, PANEL=1, DRIVE=3
  drive    -   18  hcart    -  DISABL  -                 STK.9840.000     /dev/rmt9.1   ACS=0, LSM=2, PANEL=1, DRIVE=1
 

root@mediaserver:/usr/openv/volmgr/bin:=>/usr/openv/netbackup/bin/bpps -x
NB Processes
------------
    root  6095044        1   0 08:37:54      -  0:00 /usr/openv/netbackup/bin/bpcompatd
    root  7340230        1   0 08:37:53      -  0:00 /usr/openv/netbackup/bin/bpcd -standalone
    root 11993140        1   0 08:37:55      -  0:01 /usr/openv/netbackup/bin/nbsvcmon
    root 14483704        1   0 08:37:53      -  0:00 /usr/openv/netbackup/bin/vnetd -standalone
    root 17104994        1   0 08:37:54      -  0:08 /usr/openv/netbackup/bin/nbsl
    root 17432800        1   0 08:37:54      -  0:06 /usr/openv/netbackup/bin/nbrmms


MM Processes
------------
    root  4194392        1   0 08:37:53      -  0:00 /usr/openv/volmgr/bin/ltid
    root 12058646 19398888   0 08:38:05      -  0:21 acsssi 13741
    root 15466518        1   0 08:37:54      -  0:01 vmd
    root 19398888  4194392   0 08:37:57      -  0:00 acsd
    root 22216822 19398888   0 08:38:00      -  0:00 acssel -s 13740
    root 22544480  4194392   0 08:37:59      -  0:00 avrd


Shared Symantec Processes
-------------------------
    root 11075632        1   0   May 16      -  0:00 /opt/VRTSpbx/bin/pbx_exchange
 

I made a robtest, from media server but the ms can't display anything with the command qvol XXXXXX.

Looks like the media server can't access the ACSLS.

[Marianne · Accepted solution]

Looks like Volume Access Control has been enabled on ACSLS.

Speak to ACSLS admin to add new media server.

ACSLS manual can be found here: http://docs.oracle.com/cd/E19775-01/AEMupdate/AEMupdate.pdf

See chapter 5 - Access Control.

[Carlos_V]

The chapter 5, was the solution. I not knowed about option 6 "Rebuild Access Control Information".

After I run "acsss_config" to ACSLS recognizes the change in the file internet.address everything looks fine.

Thanks a lot...