Running sharepoint backup, Error 69

[Heron_Batista]

I have a problem running sharepoint backup.
Error 69, invalid filelist specification.

I followed all the steps of the guide;
I checked everything: https://www.veritas.com/support/en_US/article.HOWTO73100

Could you please help me solve this problem?

[Will_Restore]

another technote to check

Sharepoint backup fails with 69 invalid filelist specification(69)

https://www.veritas.com/support/en_US/article.000021121

[Heron_Batista]

I checked all these techs;

Disabling granular recovery has error 71, "(71) none of the files in the file list exist"

https://www.veritas.com/support/en_US/article.TECH215772

https://www.veritas.com/support/en_US/article.TECH203759

http://www.symantec.com/connect/blogs/sharepoint-backups-fail-status-71

https://www.veritas.com/support/en_US/article.000021005

https://www.veritas.com/support/en_US/article.000020044

https://www.veritas.com/support/en_US/article.TECH202327

https://www.veritas.com/support/en_US/article.TECH124810

[sdo]

This may help:

https://www.veritas.com/community/downloads/sharepointcheckexe-configuration-checker

[watsons]

Too few details.. OS & NBU version? How does your job details look like and what is the policy details (bppllist <sharepoint_policy> -L) ?

[Heron_Batista]

Hi sdo, 

following the result of the sharepoint_check:

========================================

Initializing NBU Sharepoint Agent Configuration Check. 

Checking for status of NFS Service - It is needed for granular backup and restore
    Client for NFS service is installed and Running.

Checking for account credentials for Netbackup Client Service
    The Netbackup Client Service on host vm25145_epm2013webdes is running as : epm2013d_FARMAdmin@d02.prodemge.gov.br 

Checking Host Porperties for this client - vm25145_epm2013webdes
    Host Properties for host vm25145_epm2013webdes is set as : d02-prodemge\epm2013d_FARMAdmin

Checking for SharePoint version compatibility With .net framework version
    SharePoint 2013 is installed on this machine, version : 15.0.4569.1506
    Looking for minimum required .net version (4.0) 
    Minimum required .net version is installed 

Checking for Replace Process Level Token privilege for account - d02-prodemge\epm2013d_FARMAdmin.
    Replace a Process Level Token : ENABLED

Checking for Debug Programs privilege for account - d02-prodemge\epm2013d_FARMAdmin.
    Debug Programs : ENABLED

Checking for Publisher's Certificate Revocation in Internet Explorer.
    Publisher's Certificate Revocation is : UNCHECKED

Checking for Server Certificate Revocation in Internet Explorer.
    Server Certificate Revocation is : UNCHECKED

NBU Sharepoint Agent Configuration Check Complete.

========================================

[Heron_Batista]

Hi watsons,

follows the policy:

[root@sn02001-bkp admincmd]# bppllist P_WIN_SHP_D -L

Policy Name:       P_WIN_SHP_D
Options:           0x0
template:          FALSE
audit_reason:         ?
Names:             (none)
Policy Type:       MS-SharePoint (8)
Active:            yes
Effective date:    11/19/2015 15:58:23
Mult. Data Stream: no
Perform Snapshot Backup:   no
Snapshot Method:           (none)
Snapshot Method Arguments: (none)
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           -1
Use Alternate Client:      no
Alternate Client Name:     (none)
Use Virtual Machine:      0
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    no
Client Encrypt:    no
Checkpoint:        no
Residence:         sn06003-bkp_disk_staging
Volume Pool:       Pool_FS
Server Group:      PRODEMGE
Granular Restore Info:  yes
Exchange Source attributes:              no
Exchange DAG Preferred Server: (none defined)
Application Discovery:      no
Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)
Generation:      154
Ignore Client Direct:  no
Use Accelerator:  no
Client/HW/OS/Pri/CIT:  vm25145_epm2013webdes Windows-x64 Windows 0 0 0 ?
Include:           Microsoft SharePoint Resources:\AllWebs
Schedule:              Full
  Type:                FULL SSharePoint Portal (0)
  Calendar sched: Enabled
   Included Dates-----------
       No days of week entered
   Excluded Dates----------
      No specific exclude dates entered
      No exclude days of week entered
  Retention Level:     20 (4 hours)
  u-wind/o/d:          0 0
  Incr Type:           DELTA (0)
  Alt Read Host:       (none defined)
  Max Frag Size:       0 MB
  PFI Recovery:        0
  Maximum MPX:         1
  Number Copies:       1
  Fail on Error:       0
  Residence:           (specific storage unit not required)
  Volume Pool:         (same as policy volume pool)
  Server Group:        (same as specified for policy)
  Residence is Storage Lifecycle Policy:         0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      000:00:00  000:00:00
   Tuesday     000:00:00  000:00:00
   Wednesday   000:00:00  000:00:00
   Thursday    000:00:00  000:00:00
   Friday      000:00:00  000:00:00
   Saturday    000:00:00  000:00:00

[Heron_Batista]

yet the error.
see the job details up:

18/02/2016 10:32:54 - Info nbjm (pid=3314) starting backup job (jobid=1096646) for client vm25145_epm2013webdes, policy P_WIN_SHP_D, schedule Full
18/02/2016 10:32:54 - Info nbjm (pid=3314) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1096646, request id:{BB9F85F8-D63B-11E5-AB9F-05565D36C938})
18/02/2016 10:32:54 - requesting resource sn06003-bkp_disk_staging
18/02/2016 10:32:54 - requesting resource sn02001-bkp.NBU_CLIENT.MAXJOBS.vm25145_epm2013webdes
18/02/2016 10:32:54 - requesting resource sn02001-bkp.NBU_POLICY.MAXJOBS.P_WIN_SHP_D
18/02/2016 10:32:54 - granted resource  sn02001-bkp.NBU_CLIENT.MAXJOBS.vm25145_epm2013webdes
18/02/2016 10:32:54 - granted resource  sn02001-bkp.NBU_POLICY.MAXJOBS.P_WIN_SHP_D
18/02/2016 10:32:54 - granted resource  MediaID=@aaaa9;DiskVolume=/nbu;DiskPool=sn06003-bkp_disk_staging;Path=/nbu;StorageServer=sn06003-bkp;MediaServer=sn06003-bkp
18/02/2016 10:32:54 - granted resource  sn06003-bkp_disk_staging
18/02/2016 10:32:54 - estimated 0 kbytes needed
18/02/2016 10:32:54 - begin Parent Job
18/02/2016 10:32:54 - begin Sharepoint Granular Resolver: Start Notify Script
18/02/2016 10:32:54 - Info RUNCMD (pid=46129) started
18/02/2016 10:32:54 - Info RUNCMD (pid=46129) exiting with status: 0
Operation Status: 0
18/02/2016 10:32:54 - end Sharepoint Granular Resolver: Start Notify Script; elapsed time 0:00:00
18/02/2016 10:32:54 - begin Sharepoint Granular Resolver: Step By Condition
Operation Status: 0
18/02/2016 10:32:54 - end Sharepoint Granular Resolver: Step By Condition; elapsed time 0:00:00
18/02/2016 10:32:54 - begin Sharepoint Granular Resolver: Read File List
Operation Status: 0
18/02/2016 10:32:54 - end Sharepoint Granular Resolver: Read File List; elapsed time 0:00:00
18/02/2016 10:32:54 - begin Sharepoint Granular Resolver: Resolver Discovery
18/02/2016 10:32:55 - started process bpbrm (pid=18974)
18/02/2016 10:32:55 - Info bpbrm (pid=18974) vm25145_epm2013webdes is the host to restore to
18/02/2016 10:32:55 - Info bpbrm (pid=18974) reading file list for client
18/02/2016 10:32:56 - Info bpresolver (pid=10488) start
18/02/2016 10:32:56 - Info bpbrm (pid=18974) from client vm25145_epm2013webdes: TRV - BPRESOLVER has executed on server (EPM2013WEBDES)
18/02/2016 10:33:04 - Info bpresolver (pid=10488) done.  status: 0
18/02/2016 10:33:04 - Info bpresolver (pid=10488) done. status: 0: the requested operation was successfully completed
Operation Status: 0
18/02/2016 10:33:04 - end Sharepoint Granular Resolver: Resolver Discovery; elapsed time 0:00:10
18/02/2016 10:33:04 - begin Sharepoint Granular Resolver: Policy Execution Manager Preprocessed
Operation Status: 69

18/02/2016 10:33:12 - end Sharepoint Granular Resolver: Policy Execution Manager Preprocessed; elapsed time 0:00:08
18/02/2016 10:33:12 - begin Sharepoint Granular Resolver: Stop On Error
Operation Status: 0
18/02/2016 10:33:12 - end Sharepoint Granular Resolver: Stop On Error; elapsed time 0:00:00
18/02/2016 10:33:12 - begin Sharepoint Granular Resolver: End Notify Script
18/02/2016 10:33:12 - Info RUNCMD (pid=47515) started
18/02/2016 10:33:12 - Info RUNCMD (pid=47515) exiting with status: 0
Operation Status: 0
18/02/2016 10:33:12 - end Sharepoint Granular Resolver: End Notify Script; elapsed time 0:00:00
Operation Status: 69

18/02/2016 10:33:12 - end Parent Job; elapsed time 0:00:18
invalid filelist specification  (69)
 

[sdo]

Create the NetBackup "bpresolver" log folder on the client.  Set the NetBackup client logging to level 5.  Restart NetBackup Client services.  Re-run backup.  Check "bpresolver" log.

[Heron_Batista]

see if you can identify a problem!!!

[Heron_Batista]

Master Server NBU: RedHat, Netbackup 7.7.1

SharePoint 2013, Windows2012

[sdo]

I did!

# egrep -i "<16>|fail|error|seve|criti" ALL_ADMINS.021816_00001.log | egrep -v "\ INF\ -\ "

[Will_Restore]

<16> db_begin: db_startrequest() failed: operation requested by an invalid server

Is sn02001-bkp in vm25145_epm2013webdes SERVER list ? 

[Heron_Batista]

Will Restore,

sn02001-bkp is master server Netbackup

vm25145_epm2013webdes is front end Share Point

  * vm25145_epm2013webdes performs backup of other types successful.

[Will_Restore]

Understood. You still have to add the Master to the client's Server list. 

[Heron_Batista]

already, always.

As I said:
performs backup of other types successful.

[Will_Restore]

Odd.  Check ouput of these commands on the client

bpclntcmd -pn

bpclntcmd -hn sn02001-bkp

bpclntcmd -ip <master server ip>

[Will_Restore · Accepted solution]

oh sorry, start over

send_start_msg(): BPRESOLVER has executed on server (EPM2013WEBDES)

...

getaddrinfo() failed RV=10109 NAME=EPM2013WEBDES SVC=bpspsserver

===========

EPM2013WEBDES is not the same thing as vm25145_epm2013webdes

[sdo]

@Heron - we haven't heard from you for a few days...

What myself (with the command I gave you above), and Will, are trying to do is to steer you towards learning how to identify "naming" issues for yourself.  Or, do you still need a hand going through this in minute low level detail?   We could give you a process which will identify any naming issues (if you understand the output), and if you are still unable to resolve it yourself, then you would need to show us undoctored output of commands, if any one of us are to help you any further.

You clearly have a server and/or client naming issue, so it's it to you how you want to progress this.  What do you want to do next?

[Heron_Batista]

Resolved friends !!!

Look:
I have a specific Ethernet network for backup.
Do not use DNS for that network, so I set the hosts file of each server, and the master server as well.

For error 69: reconfigured hosts files, Master Server and Sharepoint, using its hostname.

And for error 71: set up the properties of the default clients (with anything)

thank you guys