Shadow Copy Component backup is getting failed for Windows 2008 SP2 with error code 73

[Debasree04]

Shadow copy component backup is failing with the error code 73 1: (73) bpstart_notify failed .

Client is Windows 2008 SP2 and Netbackup client for windows is 7.6.0.4

VSS is enabled and VSS services on Manual and Netbackup client service is started in windows client.

Do you have any solution on that.

Error Detail: 

05/05/2016 14:34:34 - Info nbjm (pid=1092) starting backup job (jobid=32318) for client bis1_lte_backup, policy bis1_lte_backup_windows, schedule Weekly_Full
05/05/2016 14:34:34 - estimated 0 kbytes needed
05/05/2016 14:34:34 - Info nbjm (pid=1092) started backup (backupid=bis1_lte_backup_1462451674) job for client bis1_lte_backup, policy bis1_lte_backup_windows, schedule Weekly_Full on storage unit ombs_lte_backup-hcart-robot-tld-1
05/05/2016 14:34:34 - started process bpbrm (pid=3778)
05/05/2016 14:34:35 - Info bpbrm (pid=3778) bis1_lte_backup is the host to backup data from
05/05/2016 14:34:35 - Info bpbrm (pid=3778) reading file list for client
05/05/2016 14:34:35 - connecting
05/05/2016 14:34:36 - Info bpbrm (pid=3778) starting bpbkar on client
05/05/2016 14:34:36 - connected; connect time: 0:00:00
05/05/2016 14:34:37 - Error bpbrm (pid=3778) from client bis1_lte_backup: ERR - bpstart_notify returned 1
05/05/2016 14:34:37 - Info bpbkar (pid=0) done. status: 73: bpstart_notify failed
05/05/2016 14:34:38 - Info bpbkar (pid=0) done. status: 73: bpstart_notify failed
05/05/2016 14:34:38 - end writing
bpstart_notify failed  (73)

[Marianne]

The error is simply about bpstart_notify that is failing.

Someone has created bpstart_notify.bat on this client. 
If the file exists, it has to complete successfully before the backup can continue.

What is in this batch file?
What is the purpose?

[Debasree04]

I only put the bpstart_notify.bat and bpend_notify.bat files in the windows client , collected from Natbackup server.

Do I need to delete these two .bat files from windows client?

[Debasree04]

please see the batch files

[Marianne]

Just a filename without knowing contents or purpose does not help. If you have only copied the templates from the master without editing them for a specific purpose, there is no reason for their existence on the client. Delete them.

[FRIENDofGOD]

I had to chime in here. Please check the contents of the file prior to performing the recommended action. I do not endorse the haphazard deletion of files. I know you think you copied it from the NBU server but better to err on the side of caution. We couldn't possibly know if this is performing a function implemented by another administrator.

[sdo]

I disagree with the previous post. From everything that we have available to us right now, is that the scripts were copied in to place with no understanding of their usage or purpose, and so M's advice to remove them is, IMO, appropriate.