Showing Warning as change journal NOT enabled

[john10]

Hello Experts,

We are using NBU Master with 7.5.0.6 with 2008 OS,  and client as 7.5.06 with windows 2012, and we backup's and restore are running fine but comming to Job Details it showing some warning messages like, "change journal NOT enabled" and "WIN32 -536805685: Unknown error", could any one help me to fix this issue any suggestions? polciy details and Job details are given below.

Policy configured as :-

D:\Program Files\Veritas\NetBackup\bin\admincmd>bppllist IE99WNASBack
------------------------------------------------------------

Policy Name:       IE99WNASBackup

  Policy Type:         MS-Windows
  Active:              yes
  Effective date:      12/24/2013 11:09:02
  Backup network drvs: yes
  Collect TIR info:    no
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          yes
       Interval:       15
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           Ie99_WNAS
  Volume Pool:         DataStore
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       Platinum
  Residence is Storage Lifecycle Policy:    no
  Application Discovery:      no
  Discovery Lifetime:      0 seconds
ASC Application and attributes: (none defined)

  Granular Restore Info:  no
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Windows-x86   Windows2008   ie99wnas

  Include:  System State:\
            Shadow Copy Components:\
            E:\

  Schedule:              FULL
    Type:                Full Backup
    Frequency:           every 7 days
    Maximum MPX:         6
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
          Friday     06:00:00  -->  Saturday   18:10:00

  Schedule:              Differential-Inc
    Type:                Differential Incremental Backup
    Frequency:           every 1 day
    Maximum MPX:         6
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
          Monday     06:00:00  -->  Monday     12:10:00
          Tuesday    06:00:00  -->  Tuesday    12:10:00
          Wednesday  06:00:00  -->  Wednesday  12:10:00
          Thursday   06:00:00  -->  Thursday   12:10:00

Job Details:-

3/20/2014 6:00:01 AM - Info nbjm(pid=4984) starting backup job (jobid=72754) for client ie99wnas, policy IE99WNASBackup, schedule Differential-Inc  
3/20/2014 6:00:01 AM - Info nbjm(pid=4984) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=72754, request id:{CFFBD2D8-8ECE-476A-ACBA-55D29FC69816})  
3/20/2014 6:00:01 AM - requesting resource Ie99_WNAS
3/20/2014 6:00:01 AM - requesting resource ie99nt113.NBU_CLIENT.MAXJOBS.ie99wnas
3/20/2014 6:00:01 AM - requesting resource ie99nt113.NBU_POLICY.MAXJOBS.IE99WNASBackup
3/20/2014 6:00:01 AM - granted resource ie99nt113.NBU_CLIENT.MAXJOBS.ie99wnas
3/20/2014 6:00:01 AM - granted resource ie99nt113.NBU_POLICY.MAXJOBS.IE99WNASBackup
3/20/2014 6:00:01 AM - granted resource A00019
3/20/2014 6:00:01 AM - granted resource IBM.ULTRIUM-HH6.000
3/20/2014 6:00:01 AM - granted resource Ie99_WNAS
3/20/2014 6:00:02 AM - estimated 207236790 Kbytes needed
3/20/2014 6:00:03 AM - Info nbjm(pid=4984) started backup (backupid=ie99wnas_1395275402) job for client ie99wnas, policy IE99WNASBackup, schedule Differential-Inc on storage unit Ie99_WNAS
3/20/2014 6:00:03 AM - started process bpbrm (8196)
3/20/2014 6:00:17 AM - Info bpbrm(pid=8196) starting bptm           
3/20/2014 6:00:17 AM - Info bpbrm(pid=8196) Started media manager using bpcd successfully       
3/20/2014 6:00:28 AM - Info bpbrm(pid=8196) ie99wnas is the host to backup data from     
3/20/2014 6:00:28 AM - Info bpbrm(pid=8196) telling media manager to start backup on client     
3/20/2014 6:00:29 AM - Info bptm(pid=6696) using 65536 data buffer size        
3/20/2014 6:00:29 AM - Info bptm(pid=6696) using 12 data buffers         
3/20/2014 6:00:30 AM - Info bptm(pid=6696) start backup           
3/20/2014 6:00:30 AM - Info bptm(pid=6696) Waiting for mount of media id A00019 (copy 1) on server ie99nt113.
3/20/2014 6:00:31 AM - Info bptm(pid=6696) media id A00019 mounted on drive index 1, drivepath {5,0,3,0}, drivename IBM.ULTRIUM-HH6.000, copy 1
3/20/2014 6:01:05 AM - mounting A00019
3/20/2014 6:01:05 AM - mounted; mount time: 00:00:00
3/20/2014 6:01:05 AM - positioning A00019 to file 39
3/20/2014 6:01:20 AM - Info bpbrm(pid=8472) sending bpsched msg: CONNECTING TO CLIENT FOR ie99wnas_1395275402     
3/20/2014 6:01:20 AM - connecting
3/20/2014 6:01:21 AM - Info bptm(pid=10300) setting receive network buffer to 263168 bytes      
3/20/2014 6:01:21 AM - Info bpbrm(pid=8472) start bpbkar32 on client         
3/20/2014 6:01:21 AM - connected; connect time: 00:00:01
3/20/2014 6:01:21 AM - positioned A00019; position time: 00:00:16
3/20/2014 6:01:21 AM - begin writing
3/20/2014 6:01:25 AM - Info bpbkar32(pid=8460) Backup started           
3/20/2014 6:01:25 AM - Info bpbrm(pid=8472) Sending the file list to the client      
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Task Scheduler\TasksStore (WIN32 -536805667: Unknown error)
3/20/2014 6:02:32 AM - Error bpbrm(pid=8472) from client ie99wnas: ERR - Error encountered while attempting to get additional files for System State:\
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536805667: Unknown error)
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Performance Counter\PerformanceCounters (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Automated System Recovery\Volumes\Volume{c4cc857c-1bfa-11e3-93e8-806e6f6e6963} (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Automated System Recovery\BCD\BCD (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Global Configuration (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Configuration on Volume E:/ (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Reports (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Info bpbrm(pid=8472) from client ie99wnas: TRV - last message being suppressed after 10 occurrences
3/20/2014 6:32:57 AM - Info bpbkar32(pid=8460) change journal NOT enabled for <E:\>      

[RamNagalla]

what is the end status of the backup job?

does it EC 0 or EC 1?

[john10]

Hello Nagalla,

The job is ending with status 1.

below are the job deatils..

3/20/2014 6:00:01 AM - Info nbjm(pid=4984) starting backup job (jobid=72754) for client ie99wnas, policy IE99WNASBackup, schedule Differential-Inc  
3/20/2014 6:00:01 AM - Info nbjm(pid=4984) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=72754, request id:{CFFBD2D8-8ECE-476A-ACBA-55D29FC69816})  
3/20/2014 6:00:01 AM - requesting resource Ie99_WNAS
3/20/2014 6:00:01 AM - requesting resource ie99nt113.NBU_CLIENT.MAXJOBS.ie99wnas
3/20/2014 6:00:01 AM - requesting resource ie99nt113.NBU_POLICY.MAXJOBS.IE99WNASBackup
3/20/2014 6:00:01 AM - granted resource ie99nt113.NBU_CLIENT.MAXJOBS.ie99wnas
3/20/2014 6:00:01 AM - granted resource ie99nt113.NBU_POLICY.MAXJOBS.IE99WNASBackup
3/20/2014 6:00:01 AM - granted resource A00019
3/20/2014 6:00:01 AM - granted resource IBM.ULTRIUM-HH6.000
3/20/2014 6:00:01 AM - granted resource Ie99_WNAS
3/20/2014 6:00:02 AM - estimated 207236790 Kbytes needed
3/20/2014 6:00:03 AM - Info nbjm(pid=4984) started backup (backupid=ie99wnas_1395275402) job for client ie99wnas, policy IE99WNASBackup, schedule Differential-Inc on storage unit Ie99_WNAS
3/20/2014 6:00:03 AM - started process bpbrm (8196)
3/20/2014 6:00:17 AM - Info bpbrm(pid=8196) starting bptm           
3/20/2014 6:00:17 AM - Info bpbrm(pid=8196) Started media manager using bpcd successfully       
3/20/2014 6:00:28 AM - Info bpbrm(pid=8196) ie99wnas is the host to backup data from     
3/20/2014 6:00:28 AM - Info bpbrm(pid=8196) telling media manager to start backup on client     
3/20/2014 6:00:29 AM - Info bptm(pid=6696) using 65536 data buffer size        
3/20/2014 6:00:29 AM - Info bptm(pid=6696) using 12 data buffers         
3/20/2014 6:00:30 AM - Info bptm(pid=6696) start backup           
3/20/2014 6:00:30 AM - Info bptm(pid=6696) Waiting for mount of media id A00019 (copy 1) on server ie99nt113.
3/20/2014 6:00:31 AM - Info bptm(pid=6696) media id A00019 mounted on drive index 1, drivepath {5,0,3,0}, drivename IBM.ULTRIUM-HH6.000, copy 1
3/20/2014 6:01:05 AM - mounting A00019
3/20/2014 6:01:05 AM - mounted; mount time: 00:00:00
3/20/2014 6:01:05 AM - positioning A00019 to file 39
3/20/2014 6:01:20 AM - Info bpbrm(pid=8472) sending bpsched msg: CONNECTING TO CLIENT FOR ie99wnas_1395275402     
3/20/2014 6:01:20 AM - connecting
3/20/2014 6:01:21 AM - Info bptm(pid=10300) setting receive network buffer to 263168 bytes      
3/20/2014 6:01:21 AM - Info bpbrm(pid=8472) start bpbkar32 on client         
3/20/2014 6:01:21 AM - connected; connect time: 00:00:01
3/20/2014 6:01:21 AM - positioned A00019; position time: 00:00:16
3/20/2014 6:01:21 AM - begin writing
3/20/2014 6:01:25 AM - Info bpbkar32(pid=8460) Backup started           
3/20/2014 6:01:25 AM - Info bpbrm(pid=8472) Sending the file list to the client      
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Task Scheduler\TasksStore (WIN32 -536805667: Unknown error)
3/20/2014 6:02:32 AM - Error bpbrm(pid=8472) from client ie99wnas: ERR - Error encountered while attempting to get additional files for System State:\
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536805667: Unknown error)
3/20/2014 6:02:32 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Performance Counter\PerformanceCounters (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Automated System Recovery\Volumes\Volume{c4cc857c-1bfa-11e3-93e8-806e6f6e6963} (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\Automated System Recovery\BCD\BCD (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Global Configuration (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Configuration on Volume E:/ (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open object: System State:\File Server Resource Manager\FSRM Reports (WIN32 -536805667: Unknown error)
3/20/2014 6:02:44 AM - Info bpbrm(pid=8472) from client ie99wnas: TRV - last message being suppressed after 10 occurrences
3/20/2014 6:32:57 AM - Info bpbkar32(pid=8460) change journal NOT enabled for <E:\>       
3/20/2014 10:46:08 AM - Warning bpbrm(pid=8472) from client ie99wnas: WRN - can't open file: E:\SLM_Project\SLM_Agents\SWLM\Rahul\~$APAC SOA SRM APAC Dashboard 2014.xlsb (WIN32 32: Unknown error)
3/20/2014 10:47:50 AM - Info bpbrm(pid=8196) media manager for backup id ie99wnas_1395275402 exited with status 0: the requested operation was successfully completed
3/20/2014 10:47:50 AM - Info bpbrm(pid=8196) child done, status 1         
3/20/2014 10:47:50 AM - end writing; write time: 04:46:29
3/20/2014 10:47:52 AM - Error bpbrm(pid=8196) cannot send mail to     
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.

[Nicolai]

If you follow this technote what is then returned ?

How to check the Volume Shadow Copy Service (VSS) provider/writer status.

http://www.symantec.com/docs/TECH68222

[Marianne · Accepted solution]

It is a month later, but this post is still unresolved.

'change journal NOT enabled' is NOT an error or even a warning, It is Info message:

 Info bpbkar32(pid=8460) change journal NOT enabled for <E:\>  

This is perfectly normal because this option is not selected in Client Host Properties.
The Warnings are not related to Change Journal and need to be looked at:

WRN - can't open object: ........ (WIN32 -536805667: Unknown error)

You need to fix Backup Selection as a start.

System State:\
Shadow Copy Components:\

Remove System State from Backup Selection.  

Shadow Copy Components already include System State.
(See NBU Admin Guide I for details about everything included in Shadow Copy Components.)

Can you confirm that the correct installation download was used for W2012 client? 
NB_7.5.0.6.winnt.x64.Client.Win2012.exe 

Let us know what backups look like without System State in Backup Selection.

Select 'Allow Mult. Data Streams' in policy attributes so that separate streams will be generated for E:\ and SCC. Any errors on one of these backup streams will not affect the other.
Do this before next Full backup.

Create bpbkar and bpfis log folders to troubleshoot any further Warnings or Errors.