11-07-2017 08:10 AM
Hi,
I've a backup on a Windows 2008 server fails with Status 24 when trying to back up Shadow Copy Components.
It fails at the same place every time after backing up 10,515,152KB.
It doesn't seem to be the usual networky type failure as it stops at exactly the same place every time either running full or incr. All other disks back up without error when the policy is set to All Local Drives
I've attached bpbkar_Status_24.txt for reference.
Any help much appreciated
11-07-2017 01:41 PM
The error looks like https://www.veritas.com/support/en_US/article.000021580 Try to use
11-07-2017 10:39 PM
Can you increase logging level to 3?
We need to see if we can get more info between these timestamps:
12:56:07.702 [5196.5992] <4> dos_backup::tfs_scanstart: INF - in 'backup' mode 13:21:33.707 [5196.5992] <16> tar_tfi::processException: An Exception of type [SocketWriteException] has occured at:
Status 24 is indeed a 'disconnect' at network level.
It could be a firewall timeout or TCP KeepAlive.
Herewith explanation of status 23, 24, 25:
https://vox.veritas.com/t5/NetBackup/Error-23/m-p/738836#M201891
11-08-2017 12:43 AM
On shadow copy components or system state a status 24 can mean the VSS snapshot either hangs or/and fails.
The blog below has helped me solve lot of issue with VSS snapshot
One of the most common reason I have seen is a too small shadow area.