Status code 1

[j083418]

I'm getting a status code 1 from a full back of a Domain Controller (Windows 2008). Having looked at the job log it looks like the system state is the issue. The version of Netbackup is 6.5.4 and the selection for backup is 'ALL_LOCAL_DRIVES'.

Wondered if anyone had any recomendations on the best way to backup Domain Controllers and how the best way to back them up

Thanks in advance

***UPDATE***

This is the error from the job log:

09/12/2010 21:06:10 - Warning bpbrm(pid=4460) from client kn-be-dcp01.euprimep.tsys: WRN - can't open file: System State:\System Files\System Files (WIN32 -536832991: Unknown error)
09/12/2010 21:06:11 - Error bpbrm(pid=4460) from client kn-be-dcp01.euprimep.tsys: ERR - Error encountered while attempting to get additional files for System State:\

[Claudio_Veronez]

Try to see if there is a compatibility

uncheck the baremetal backup,

[j083418]

baremetal restore isn't selected.

[Will_Restore · Accepted solution]

Best Practices:

WBAdmin CLI of Windows server 2008 can be used for testing the backup of "Shadow Copy Components" and for testing VSS functionality. (The wbadmin command replaces the ntbackup command that was released with previous versions of Windows.)

How does WBAdmin Backup work in Windows Server 2008?

• Windows Server 2008 Backup (and its command line interface wbadmin.exe) are the new block-level backup infrastructure built into Microsoft's Windows Server 2008 and Windows Vista operating systems.
• The wbadmin command replaces the ntbackup command that was released with previous versions of Windows.
• Using WBAdmin you can only select entire volumes for backup, not individual files and directories.
• The resulting backup file is a VHD file.
• The entire backup system is based on VSS.
• The backup is a selective image - not a forensic clone - of the source volumes. This means that things like blank space, the page file, hibernate file, and certain folders are not backed up.
• Can only select local volumes to backup, not network shares

How to execute a backup using WBAdmin?

Example 1:

wbadmin start systemstatebackup -backupTarget:e:

(A system state backup to a shared network folder is not supported.)

-----------------------------------

Example 2:

wbadmin start backup -include:c:,d:,e: -backupTarget:\\SERVER\SHARE -quiet

(A local drive backup to a shared network folder is supported. Optionally, you can use the -user and -password options to explicitly specify the username and password to use when connecting to the share.)

------------------------------------------

Example 3:

wbadmin start backup -vssFull -include:c:,d: -backupTarget:e:

(You may use the -vssFull parameter to check the functionality of VSS writers. If specified, performs a full backup using the Volume Shadow Copy Service (VSS). Each file's history is updated to reflect that it was backed up.)

----------------------

Note: The wizards that Microsoft deploy with the operating system will only allow you to backup to USB, Firewire connected hard drives, locally connected hard drives or a Universal Naming Convention (UNC) path to a remote shared folder (\\<servername>\<sharename>\). Backing up to NAS device is not possible.

For a complete list of available parameters, refer to  http://technet.microsoft.com/en-us/business/support/library/cc742083.aspx

For a complete overview of WBAdmin, refer to  http://technet.microsoft.com/en-us/business/support/library/cc754015.aspx

================================================

[jim_dalton]

Ive had that problem ... in my case as a result of a virus checker not living harmoniously with netbackup. We switched to another product and the backups are now clean.

I found that an ntbackup or equivalent was also clean.

Somewhere in that lot you may find your solution.

Jim

[Marianne]

32- or 64-bit? W2008 Service pack or Release version? All important factors when checking compatibility:

NetBackup 6.x Operating System (CL) for Client,Server,NOM,NDMP,BMR,SAN Client,MSEO:   http://www.symantec.com/docs/TECH70729

Also see this TN: http://www.symantec.com/docs/TECH140077

Workaround:
If this issue is experienced while running NetBackup 6.5.6, please contact Symantec technical support, referencing this document ID and Etrack 2086686 to obtain an Emergency Engineering Binary (EEB) replacement for bpbkar32.exe for affected clients. 

If this issue is experienced while running NetBackup 7.0 or 7.0.1, please contact Symantec technical support, referencing this document ID and Etrack 2085561 to obtain an EEB replacement bundle for affected clients.

For other versions of NetBackup, please contact Symantec technical support to determine EEB availability.

[RiaanBadenhorst]

Interesting information, thanks Bill

[j083418]

I've switched from selecting 'ALL_LOCAL_DRIVES' to C:\, E:\ and Shadow Copy Components but it is still completing with a status 1 and the following error:

14/12/2010 11:38:26 - Warning bpbrm(pid=5596) from client kn-be-dcq02.euprimeq.tsys: WRN - can't open file: System State:\System Files\System Files (WIN32 -536805667: Unknown error)
14/12/2010 11:38:27 - Error bpbrm(pid=5596) from client kn-be-dcq02.euprimeq.tsys: ERR - Error encountered while attempting to get additional files for System State:\

Any other ideas?

[Marianne]

My suggestion was to have a look at:

 http://www.symantec.com/docs/TECH140077

[j083418]

I've looked at the article but the servers in question are running 2008 (not R2) Enterprise 32-bit with Service Pack 2

[Marianne]

The problem seems to be present on 'non-R2' W2008 as well. Extract from TN:

Cause

System state backup of Windows Server 2008 (non-R2) fails with status 1:

Please open a support call with Symantec and refer to this TN.

[Rajesh_s1]

Have you tried windows backup ? whether it is working or not .

Make sure that below services are not in disable state , if so please make it as manual but do not start them

1. Microsoft Software Shadow Copy Provider

2. Volume Shadow Copy

3. Virtual Disk

After this please verify the size allocated for Shadow copy in C:\ drive . Check the below screenshot for your refrence . Give atleast 2 Gb for shadow copy and if you have given shadow copy of C:\ drive to C:\ itself then change it to some other drive where you have free space.

After that run the backup from Netbackup and check ....