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Support ticket without support contract

philalbert
Level 4

Hi,

Is it possible to open a support ticket without having a support contract?

Can I pay for the ticket and have the issue resolved?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I seriously doubt that you will be able to open a Support call.

The Dispatch team firstly check for eligibility before a case can be opened.

View solution in original post

3 REPLIES 3

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I seriously doubt that you will be able to open a Support call.

The Dispatch team firstly check for eligibility before a case can be opened.

View solution in original post

I confirmed with support that they do not do pay as needed support ticket.

Thanks Marianne

jnardello
Level 6
   VIP    Certified

I'm trying to imagine having to pay T&M for some of the issues I've opened tickets for previously - it's not always a pretty picture. =)