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System State restores failing NetBackup 6.0 MP4

Flappyhead
Level 4
Hello Guru's

Lately we have completed several full server restores with the system state and C: drive (as well as other drives) and they have been crashing the servers we are trying to restore on reboot. This has happened with VM's and physical servers. For example...

A server is W2K3 SP1. It has died.
Re-build server on same hardware and base operating system. Install NetBackup client.
Restoring C: and System State crashes the server on reboot.
Installing service pack, then restoring C: and System state crashes server on reboot.

We are running NetBackup 6.0 MP4.

The restore job appears to always end with a status 1. Here is the status log of one of the restores...

18/03/2008 8:31:48 AM - begin Restore
18/03/2008 8:32:13 AM - 5 images required
18/03/2008 8:32:13 AM - media S966S1 required
18/03/2008 8:32:58 AM - restoring image gdredb2_1203138798
18/03/2008 8:33:04 AM - requesting resource S966S1
18/03/2008 8:33:04 AM - granted resource S966S1
18/03/2008 8:33:04 AM - granted resource QUANTUM.SDLT600.009
18/03/2008 8:33:05 AM - connecting
18/03/2008 8:33:06 AM - started process bptm (6212)
18/03/2008 8:33:07 AM - mounting S966S1
18/03/2008 8:33:09 AM - connected; connect time: 00:00:04
18/03/2008 8:33:40 AM - mounted; mount time: 00:00:33
18/03/2008 8:33:43 AM - positioning S966S1 to file 155
18/03/2008 8:37:40 AM - positioned S966S1; position time: 00:03:57
18/03/2008 8:37:40 AM - begin reading
18/03/2008 8:37:47 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\System Files\
18/03/2008 9:30:25 AM - positioning S966S1 to file 156
18/03/2008 9:30:25 AM - positioned S966S1; position time: 00:00:00
18/03/2008 9:33:29 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\System Files\System Files
18/03/2008 9:33:30 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\Internet Information Services\
18/03/2008 9:33:31 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\Internet Information Services\IISMETABASE
18/03/2008 9:33:32 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\Registry\
18/03/2008 9:36:31 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System State\Registry\Registry
18/03/2008 9:36:32 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System Service\Event Logs\
18/03/2008 9:42:36 AM - positioning S966S1 to file 157
18/03/2008 9:42:36 AM - positioned S966S1; position time: 00:00:00
18/03/2008 9:42:36 AM - restoring image gdredb2_1203139156
18/03/2008 9:42:39 AM - begin reading
18/03/2008 9:42:40 AM - connecting
18/03/2008 9:42:44 AM - connected; connect time: 00:00:04
18/03/2008 9:45:48 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings (err=00000005)
18/03/2008 9:45:49 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Application Data\Microsoft\Credentials\S-1-5-21-2713414157-2942182035-486028487-500 (err=000000b7)
18/03/2008 9:45:50 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Favorites\Links\Windows Marketplace.url (err=000000b7)
18/03/2008 9:45:51 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Favorites\Links\Windows Media.url (err=000000b7)
18/03/2008 9:45:52 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-2713414157-2942182035-486028487-500 (err=000000b7)
18/03/2008 9:45:53 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Local Settings\History\History.IE5\MSHist012006111520061116 (err=000000b7)
18/03/2008 9:45:54 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System Service\Event Logs\Event Logs
18/03/2008 9:45:54 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\Administrator\Local Settings\Temp\ASPNETSetup_00000.log (err=000000b7)
18/03/2008 9:45:55 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System Service\Removable Storage Manager\
18/03/2008 9:45:55 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\S-1-5-18\d42cc0c3858a58db2db37658219e6400_e144fd64-6467-4ef9-bf2e-2b07023e33dc (err=000000b7)
18/03/2008 9:45:56 AM - Warning bpbrm(pid=6800) from client gdredb2: WRN - System needs to be rebooted for restored object to take effect: Shadow Copy Components:\System Service\Removable Storage Manager\Removable Storage Manager
18/03/2008 9:48:58 AM - positioning S966S1 to file 158
18/03/2008 9:48:58 AM - positioned S966S1; position time: 00:00:00
18/03/2008 9:49:01 AM - positioning S966S1 to file 159
18/03/2008 9:49:01 AM - restoring image gdredb2_1203139207
18/03/2008 9:49:01 AM - positioned S966S1; position time: 00:00:00
18/03/2008 9:49:05 AM - begin reading
18/03/2008 9:49:07 AM - connecting
18/03/2008 9:49:09 AM - end reading; read time: 00:00:04
18/03/2008 9:49:10 AM - connected; connect time: 00:00:03
18/03/2008 9:49:11 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\LocalService (err=00000005)
18/03/2008 9:49:12 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - unable to set short name on restore: C:\Documents and Settings\LocalService\Local Settings (err=00000005)
18/03/2008 9:49:14 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for registry file to take effect: C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat
18/03/2008 9:49:14 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for registry file to take effect: C:\Documents and Settings\LocalService\NTUSER.DAT
18/03/2008 9:49:15 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for registry file to take effect: C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat
18/03/2008 9:49:16 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for registry file to take effect: C:\Documents and Settings\NetworkService\NTUSER.DAT
18/03/2008 9:49:19 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\ (WIN32 21: Unknown error)
18/03/2008 9:49:20 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\System Volume Information (WIN32 21: Unknown error)
18/03/2008 9:49:21 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\System Volume Information\tracking.log (WIN32 21: Unknown error)
18/03/2008 9:49:22 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv (WIN32 21: Unknown error)
18/03/2008 9:49:23 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\MS (WIN32 21: Unknown error)
18/03/2008 9:49:24 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\MS\rktools.exe (WIN32 21: Unknown error)
18/03/2008 9:49:24 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos (WIN32 21: Unknown error)
18/03/2008 9:49:25 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos\NTInst (WIN32 21: Unknown error)
18/03/2008 9:49:26 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos\NTInst\i386 (WIN32 21: Unknown error)
18/03/2008 9:49:27 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\accessdt.dl_ (WIN32 21: Unknown error)
18/03/2008 9:49:28 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\adcli-cr.ide (WIN32 21: Unknown error)
18/03/2008 9:49:29 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\adcli-ct.ide (WIN32 21: Unknown error)
18/03/2008 9:49:30 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\agen-cig.ide (WIN32 21: Unknown error)
18/03/2008 9:49:31 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\agentcio.ide (WIN32 21: Unknown error)
18/03/2008 9:49:32 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\agnt-ciq.ide (WIN32 21: Unknown error)
18/03/2008 9:49:33 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\alcra-e.ide (WIN32 21: Unknown error)
18/03/2008 9:49:34 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create file: D:\Techserv\sophos\NTInst\i386\av.csv (WIN32 21: Unknown error)
18/03/2008 9:49:35 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos\NTInst\i386\chs (WIN32 21: Unknown error)
18/03/2008 9:49:36 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos\NTInst\i386\cht (WIN32 21: Unknown error)
18/03/2008 9:49:37 AM - Warning bpbrm(pid=4408) from client gdredb2: WRN - can't create directory: D:\Techserv\sophos\NTInst\i386\DEU (WIN32 21: Unknown error)
18/03/2008 9:55:56 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - 'Server' service needs to be restarted for share to take effect: C:\Program Files\Exchsrvr\address
18/03/2008 10:09:56 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - 'Server' service needs to be restarted for share to take effect: C:\Program Files\Exchsrvr\GDREDB2.log
18/03/2008 10:10:18 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - 'Server' service needs to be restarted for share to take effect: C:\Program Files\Exchsrvr\res
18/03/2008 10:33:44 AM - positioning S966S1 to file 160
18/03/2008 10:33:44 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:33:46 AM - restoring image gdredb2_1203139483
18/03/2008 10:33:45 AM - positioning S966S1 to file 161
18/03/2008 10:33:45 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:33:49 AM - begin reading
18/03/2008 10:33:50 AM - connecting
18/03/2008 10:33:52 AM - end reading; read time: 00:00:03
18/03/2008 10:33:54 AM - restored image gdredb2_1203139207 - (the restore failed to recover the requested files(5)); restore time 00:00:08
18/03/2008 10:33:54 AM - positioning S966S1 to file 162
18/03/2008 10:33:54 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:33:54 AM - connected; connect time: 00:00:04
18/03/2008 10:33:58 AM - positioning S966S1 to file 163
18/03/2008 10:33:58 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:33:58 AM - restoring image gdredb2_1203139503
18/03/2008 10:34:01 AM - begin reading
18/03/2008 10:34:03 AM - connecting
18/03/2008 10:34:05 AM - end reading; read time: 00:00:04
18/03/2008 10:34:07 AM - restored image gdredb2_1203139483 - (the requested operation was successfully completed(0)); restore time 00:00:09
18/03/2008 10:34:07 AM - connected; connect time: 00:00:04
18/03/2008 10:37:52 AM - Error bpbrm(pid=6800) could not close progress file /D/Programà€ Files/VERITAS/NetBackup/logs/user_ops/bishopta/logs/NBWIN001 on dppbku1    
18/03/2008 10:37:54 AM - Error bpbrm(pid=6800) client close errno = 1       
18/03/2008 10:37:55 AM - restored image gdredb2_1203138798 - (the requested operation was successfully completed(0)); restore time 00:48:54
18/03/2008 10:40:08 AM - positioning S966S1 to file 164
18/03/2008 10:40:08 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:40:13 AM - end reading; read time: 00:57:34
18/03/2008 10:40:15 AM - restored image gdredb2_1203139503 - (the requested operation was successfully completed(0)); restore time 00:57:39
18/03/2008 10:43:22 AM - positioning S966S1 to file 165
18/03/2008 10:43:22 AM - positioned S966S1; position time: 00:00:00
18/03/2008 10:49:37 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\bpinetd.exe (temp=C:\Program Files\VERITAS\NetBackup\bin\QQH9XLQ1.NBU)
18/03/2008 10:49:38 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\bpjava-msvc.exe (temp=C:\Program Files\VERITAS\NetBackup\bin\QQDWSMQ1.NBU)
18/03/2008 10:52:38 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\libVnbat.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQH59TQ1.NBU)
18/03/2008 10:52:39 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbeclass.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQ9X9TQ1.NBU)
18/03/2008 10:52:40 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedscomn.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQ1PATQ1.NBU)
18/03/2008 10:52:41 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedsmdoc.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQTGBTQ1.NBU)
18/03/2008 10:52:42 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedsnt.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQL8CTQ1.NBU)
18/03/2008 10:52:43 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedsoffhost.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQD0DTQ1.NBU)
18/03/2008 10:52:44 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedsshadow.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQ5SDTQ1.NBU)
18/03/2008 10:52:45 AM - Warning bpbrm(pid=2328) from client gdredb2: WRN - System needs to be rebooted for file to take effect: C:\Program Files\VERITAS\NetBackup\bin\nbbedssps2.dll (temp=C:\Program Files\VERITAS\NetBackup\bin\QQXJETQ1.NBU)
18/03/2008 12:17:12 PM - positioning S966S1 to file 166
18/03/2008 12:17:12 PM - positioned S966S1; position time: 00:00:00
18/03/2008 12:43:33 PM - Error bptm(pid=8004) The following files/folders were not restored:      
18/03/2008 12:43:34 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/comadmin.dll         
18/03/2008 12:43:35 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/comrepl.dll         
18/03/2008 12:43:37 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/comsvcs.dll         
18/03/2008 12:43:38 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/comuid.dll         
18/03/2008 12:43:39 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/es.dll         
18/03/2008 12:43:40 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/msdtcprx.dll         
18/03/2008 12:43:42 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/msdtctm.dll         
18/03/2008 12:43:43 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/msdtcuiu.dll         
18/03/2008 12:43:45 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/mtxclu.dll         
18/03/2008 12:43:46 PM - Error bptm(pid=8004) UTF - /C/WINDOWS/$hf_mig$/KB902400/SP1QFE/mtxdm.dll         
18/03/2008 12:43:47 PM - Error bptm(pid=8004) more than 10 files were not restored, remaining ones are shown in the progress log.
18/03/2008 12:47:36 PM - restored image gdredb2_1203139156 - (file read failed(13)); restore time 04:14:38
18/03/2008 12:47:41 PM - Warning bprd(pid=3756) Restore must be resumed prior to first image expiration on 19/05/2008 3:13:18 PM
18/03/2008 12:47:43 PM - end Restore; elapsed time: 04:15:55
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.


Please help o Guru's of NetBackup...

-Richard Harvey


Message Edited by Flappyhead on 03-17-2008 09:32 PM

Message Edited by Flappyhead on 03-17-2008 09:32 PM
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