Unable to backup System State on various Windows 2008

[T_N]

I am not able to backup system state on windows 2008..

Error detail:

03/11/2015 09:09:26 - begin writing
03/11/2015 09:38:03 - Error bpbrm (pid=21408) from client ghdwja02wds: ERR - failure reading file: System State:\System Files\System Files (WIN32 -536805665: Unknown error)
03/11/2015 09:38:03 - Error bpbrm (pid=21408) from client ghdwja02wds: ERR - Error encountered while attempting to get additional files for System State:\
03/11/2015 09:42:27 - Info bptm (pid=21409) waited for full buffer 24241 times, delayed 127973 times
03/11/2015 09:42:28 - Info bptm (pid=21409) EXITING with status 0 <----------
03/11/2015 09:42:28 - Info bpbrm (pid=21408) validating image for client ghdwja02wds
03/11/2015 09:42:28 - Info bpbkar (pid=8872) done. status: 1: the requested operation was partially successful
03/11/2015 09:42:28 - end writing; write time: 0:33:02
the requested operation was partially successful  (1)

I checked the Maximum size 'Use limit and changed it to 10% of occupied space also I checked Windows Open File Backup setting on the master server to ensure VSS is being used and selected  'Use Microsoft Volume Shadow Service (VSS)'

But it has same issue. Any idea ? Thank you.

[Nicolai · Accepted solution]

What does a "vssadmin list providers" say ?'

If you do a "w2koption -backup -snapshotprovidertype  1" do you still get the error

http://www.symantec.com/docs/TECH156732

And there is also thease two tech note:

Frequently asked questions on Microsoft Volume Shadow Copy Services (VSS) and NetBackup Snapshot Client

http://www.symantec.com/docs/TECH72663

HOWTO - How to verify Windows Open File Backup operation using VSSADMIN and BPFIS before contacting Symantec Technical Support

http://www.symantec.com/docs/TECH47808

[SymTerry]

Other posts, like this one, suggest trying: w2koption -backup -efi_boot_enabled 1

Also as Nicolai mentioned, look at the bpfis log on the client.

[T_N]

C:\Users\tn012713r>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

nothing happen after I run that command

C:\Program Files\Veritas\NetBackup\bin>w2koption -backup -snapshotprovidertype 1
 

C:\Program Files\Veritas\NetBackup\bin>w2koption -backup -efi_boot_enabled 1

ERROR - invalid parameter: -efi_boot_enabled
ERROR - invalid parameter: 1

[Marianne]

You never mentioned NBU version and patch level on these clients? Some old version that ďoes not include all the options for w2koption command?

[sdo]

Are you attempting to backup System_State: or Shadow_Copy_Components: or All_Local_Drives: - or, hopefully not, any two or more of these directives in any one single policy?

[Nicolai]

What is the output from "vssadmin list writers"

the state for each writer should be "Last error: No error"

[Gerald_W__Gitau]

Can you also let us know what is application is running on the server eg IIS, dfs etc