Unable to cancel a job

[rudif]

Hi,

I right click, choose 'Cancel Job' but no response.  I have job in the queue waiting for a tape for over 2 weeks.

Is there another method to cancel a job.  I know if I reboot, the job will cancel.

Running Netbackup 7.1.0.1.

rudif

[rizwan84tx]

DOCUMENTATION: How to manually remove jobs from the NetBackup Activity Monitor which are in a queued state, and cannot be canceled or killed, or removed by cycling the NetBackup services/daemons.

URL : http://www.symantec.com/docs/TECH43177

[RonCaplinger]

I've had many times where there is an oustanding tape mount request displayed in the bottom half of the Device Monitor, and the job will not cancel until I right-click the tape mount and select "deny". 

You may not have this issue, but its worth checking.

[pikachu · Accepted solution]

If you do not have any active jobs running you can run 'nbrbutil -resetAll' from the master server, which should kill that. Also you do not have to restart the entire server. A restart of just nbu should take care of that.

[Genericus]

LOL - install the WINDOWS version of the admin console - it will often allow you to kill a job that the JAVA admin console will not.

The command line options work as well - just be very carefull!

[pikachu]

That's strange, but what ever works :D

[Nathan_Kippen]

Sometimes I go to the media server running the job and find the bptm & bpbrm processes related to that job and whack 'em! (kill).