Unable to configure drive on media server........

[bharatgangawane]

Hi All ,

Please find the below scenarion.

I have 2 liabrary with 22 Tape drives and configured on Master Server with SSO options.And also configured on other Media Server's.

Now we added New Media Server in this list but after configuration able to see only 1 tape drive.

Tape drive are visible on OS level and also show the out put in ./tpautoconf -t .

While configuration it scan and detect all tape drives but after configuration it show only 1 tape drive configured.

Please note the same i am facing this issue on windows as well as Unix Server.

Thanks in Advance ,

Bharat

[Marianne]

What license keys have been entered on these media servers?

You need Server license (Enterprise Server or Enterprise Client)
Library Based tape drives
Shared Storage Option (SSO)

[bharatgangawane]

HI Marianne ,

As you mentioned i used the same license on these media servers.

I also have removed and used other license for these server but can't work .

Pls suggest.

Thanks

Bharat

[Marianne]

Apologies - I don't understand... Please explain what you mean with 'same license'? Same as what? What 'other licenses' were removed? Did you restart NBU on media servers after adding/removing license keys? Please run 'nbemmcmd -listhosts -verbose' and point out problematic media servers.

[bharatgangawane]

Hi Marianne ,

I used Enterprise Server license for these server and also try with difrent license.

And also recycle the Netbackup Services after adding/removing license key.

Find the below out-put

drcmlive
        ClusterName = ""
        MachineName = "drcmlive"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x1
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "SF440"
        NetBackupVersion = 6.5.4.0 (654000)
        OperatingSystem = rs6000 (5)
        ScanAbility = 5
 

ClusterName = ""
        MachineName = "billingbcpnew"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x5
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "SF440"
        NetBackupVersion = 6.5.4.0 (654000)
        OperatingSystem = windows (11)
        ScanAbility = 5
 

debosbcpnew
        ClusterName = ""
        MachineName = "debosbcpnew"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x1
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "SF440"
        NetBackupVersion = 6.5.4.0 (654000)
        OperatingSystem = windows (11)
        ScanAbility = 5
 

[Marianne]

What about tape drive and SSO licenses?

[bharatgangawane]

License details and tpautoconf -t output also given below

License Details

Date Added:     Jun 27, 2012 at 16:48:35
Host:           drcmlive
Product:        NetBackup Enterprise Server
Client count:   See license certificate.
Expires:        No Expiration Date
Feature:        Base NetBackup
Feature:        Additional clients
Feature:        Shared Storage Option
Feature:        Encryption (Legacy DES 40-bit)
Feature:        Encryption (Legacy DES 56-bit)
Feature:        DataStore
Feature:        Library Based Tape Drives
Feature:        Inline Tape Copy
Feature:        Snapshot Client
Feature:        StorageTek ACS Robotic Libraries
Feature:        Fujitsu LMF Robotic Libraries
Feature:        IBM ATL Robotic Libraries
Feature:        ADIC DAS/SDLC Robotic Libraries
Feature:        Microsoft RSM Robotic Libraries
Feature:        Remote Media Server Support
Feature:        Robotic Library Sharing Support
Feature:        Open File Backup
Feature:        Encryption
Feature:        Bare Metal Restore
Feature:        SAN Client
 

Tape drive details

bash-3.00# ./tpautoconf -t
TPAC60 HP      Ultrium 3-SCSI  L63S HU10702GPD -1 -1 -1 -1 /dev/rmt0.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KG7 -1 -1 -1 -1 /dev/rmt1.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HUE1037G13 -1 -1 -1 -1 /dev/rmt10.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10734FM7 -1 -1 -1 -1 /dev/rmt11.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU108105YU -1 -1 -1 -1 /dev/rmt12.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KJY -1 -1 -1 -1 /dev/rmt13.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HUE10199J8 -1 -1 -1 -1 /dev/rmt14.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KGP -1 -1 -1 -1 /dev/rmt15.1 - -
TPAC60 HP      Ultrium 3-SCSI  L6HS HU11032T5C -1 -1 -1 -1 /dev/rmt16.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HU10726J6K -1 -1 -1 -1 /dev/rmt17.1 - -
TPAC60 HP      Ultrium 3-SCSI  L68V HU10850UM4 -1 -1 -1 -1 /dev/rmt18.1 - -
TPAC60 HP      Ultrium 3-SCSI  L6HS HUE1038GK0 -1 -1 -1 -1 /dev/rmt19.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KKG -1 -1 -1 -1 /dev/rmt2.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KPA -1 -1 -1 -1 /dev/rmt20.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HU1064788Y -1 -1 -1 -1 /dev/rmt21.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10735KJK -1 -1 -1 -1 /dev/rmt3.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU10734FM1 -1 -1 -1 -1 /dev/rmt4.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU107477CF -1 -1 -1 -1 /dev/rmt5.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HUE11270R1 -1 -1 -1 -1 /dev/rmt6.1 - -
TPAC60 HP      Ultrium 3-SCSI  M6BS HU1100393G -1 -1 -1 -1 /dev/rmt7.1 - -
TPAC60 HP      Ultrium 3-SCSI  M21S HU10746PCK -1 -1 -1 -1 /dev/rmt8.1 - -
TPAC60 HP      Ultrium 3-SCSI  M63S HU1081013U -1 -1 -1 -1 /dev/rmt9.1 - -
 

[Marianne]

License keys seem to be fine on AIX media server drcmlive.

Are all of these drives configured as 'shared' on other media servers?

Please tell us what happens if you run the cmd version of the device config wizard on the master (the difference here is that a timeout can be specified):

Run this command on master:

vmoprcmd -h drcmlive -timeout 3600 -autoconfig  -a

[bharatgangawane]

While configuring the drives using device configuration wizard, it is showing 22 tape drives are configured but after configuration,

vmoprcmd output is showing only one drive.

[revarooo]

Did you restart ltid after configuring the drives?

[Marianne]

I have personally experienced problems with the GUI wizard in large environments.

In these cases we chose to use the cmd version. Worked everytime (at various customer installations).

[bharatgangawane]

I also face this GUI problem while Device Configuration Wizard but i tried also CMD its not worked.

after configration it shows only 1 tape drive configured.

[mph999]

I would be tempted to remove ALL the devices of all the machines and reconfigure everytthing.

I'm thinking something is confused in EMM and the only way you'll fix this is to delete the lot and start again.

1.  Sometimes when we see odd problems like this, delteing and re-adding foxes the issue.

2.  The problem, is sometimes it doesn't ...

It is one of those times you just have to try it.  If it fixes it, that is great, if not, then at least you have eliminated this as a possible cause.

I would run:

nbemmcmd -deletealldevices -allrecords

This will remove ALL tape drives off ALL servers AND all robots.

It is a difficult call to make - you will not see in the logs 'remove all devices and reconfigre'  it is just something I know can work.

Martin

[Marianne]

It seems as if there is something in the EMM database that is preventing the drives from being configured as shared. It is difficult to guess without insight into environment. Can you confirm that the rest of the tape drives are indeed configured as shared?

[bharatgangawane]

Hi Marianne ,

If there is somethng preventing in EMM databse to configured shared drives ,So pls let us know which details you want will i provide you.

YES rest of tape drives configured which is shared an working finely.

Hi Martine ,

It is really difficult to remove all tape drive from all server which is already configured.

"nbemmcmd -deletealldevices -allrecords" from this commnad will remove all record which is already configured but how to configured all records in One Single command if you have any command like this then pls let me.

Thanks

Bharat

[mph999]

If there is something in EMM that is messed up, you are 'probably' not going to find this with the output of any commands, or even by looking in the DB directly.

This is why ...

Here is the devices DB table from my system ...

'2000040',0xF340FF1EAB0111E18000C860CA9485AE,'1','7','0','1073741824','0','TL4 - Tape Library 4MM','TL4 - Tape Library 4MM','520888320','15104','6','0','ROBOT1','','0','1','0','','-1','HP','C5713A','H107','','','','','','','HP      C5713A          H107','','1000011','flump','0','0','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','0','0','0','0',0x00000000,0x00000000,'-1','-1','1970-01-01 00:00:00.000000','0','0','-1','-1','-1','-1','','','','0','0','1','8404992','2012-05-31 07:21:36.226958','2012-05-31 07:21:36.276515'

'2000041',0xF34EBABEAB0111E18000C860CA9485AE,'2','8','0','0','1','NetBackup 4MM','NetBackup 4MM','523118080','16176','6','0','HP.C5713A.000','','0','1','7','','1','HP','C5713A','H107','','','','','','','HP      C5713A          H107','','0','','0','0','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','0','0','0','0',0x00000000,0x00000000000000000000000000000000,'-1','-1','1970-01-01 00:00:00.000000','0','0','-1','-1','-1','-1','','','','0','0','0','8397216','2012-05-31 07:21:36.317469','2012-06-06 14:19:38.247900'

'2000044',0x62579CE0B70611E18000BC8CE780CFC5,'1','7','0','1073741824','0','TL4 - Tape Library 4MM','TL4 - Tape Library 4MM','520888320','15104','6','0','ROBOT0','','0','0','0','','-1','HP','DAT72X6','B604','','','','000053107P','','','HP      DAT72X6         B604','','1000002','womble','0','0','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','0','0','0','0',0x00000000,0x00000000,'-1','-1','1970-01-01 00:00:00.000000','0','0','-1','-1','-1','-1','','','','0','0','1','8404992','2012-06-15 14:24:40.542675','2012-06-15 14:24:40.624433'

'2000045',0x62699E40B70611E18000BC8CE780CFC5,'2','8','0','4','1','NetBackup 4MM','NetBackup 4MM','523118080','16176','6','0','HP.DAT72X6.000','','2000044','0','7','','1','HP','DAT72X6','B604','','','','000053107P','HP      DAT72X6         000053107P01','','HP      DAT72X6         B604','','0','','0','0','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','1970-01-01 00:00:00.000000','0','0','0','0',0x00000000,0x00000000000000000000000000000000,'-1','-1','1970-01-01 00:00:00.000000','0','0','-1','-1','-1','-1','','','','82','0','0','8388608','2012-06-15 14:24:40.659979','2012-06-15 14:38:26.398876'

Not much chance of spotting a 0 that should be a 1 or something in there ...  And there are multiple tables that work together so the issue is way harder than just looking in one table.

Martin 

[Marianne]

Martin and I were discussing your issue 'offline' yesterday....

Getting an overview or some sort of insight into the rest of your environment could possibly help us to find out what's wrong here...

Easiest will probably be to log a support call with Symantec and grant the engineer Webex access to your desktop from where GUI access to master could help....

For now, please post output the following:

From the master:
/usr/openv/volmgr/bin/vmdareq

From master and/or one or two media servers that are working successfully with all of the drives:
/usr/openv/volmgr/bin/tpconfig -l
/usr/openv/volmgr/bin/vmoprcmd -ad
 

Last 2 commands from one of the new media servers as well, please.

[bharatgangawane]

Hi Marianne and Martin ,

I already logged a case with Tech Support but he says there is issue with License but i checked there is no issue with license.

Also he says one of media server SSO license was expired hence the issue will coming to a New server for configuration but when i checked the other media server did't find the any issue with licensing.

Please find the attached out-put from Master as well as from Media Server which is having issue.

Thansk

Bharat

[bharatgangawane]

Hi Marraine,

What will happen after executing the below command.

Is it neccesary to recycle the etbackup services.

Run this command on master:

vmoprcmd -h drcmlive -timeout 3600 -autoconfig  -a

[mph999]

It should run a device discovery, but wait longer for a response.

Martin