Solved: Unable to see images after 1st and 2nd phase impor...

Creole-Kid · ‎01-27-2014

We successfully performed 1st phase import without errors on 2 tapes containing the data we need to restore. The 2nd phase import completed with a partially successful import and error code of '1'. The key files from the original master server are installed and activated on the new master server. The LTO4 tapes are imported using LTO5 drives but were original written using LTO4 drives. I did not create the original volume pool names used for encryption before completing phase 1 and 2 of the import. My issue is very similar to a previous forum discussion titled "Unable to see images after 1st & 2nd phase import completed for Restores frm LTO3 tapes". However, I am not clear what was the resolution to the problem. Using that forum discussion as the basis for starting my discussion, I am going to include all of the information requested by various responders in the aforementioned forum discussion. Where the list of data is too lengthy, I am going to only include the status or completion codes.

IMPORT of TAPE 090077 Status:

01/24/2014 16:10:19 - begin Import

01/24/2014 16:10:19 - Info bptm (pid=5787) start

01/24/2014 16:10:19 - started process bptm (pid=5787)

01/24/2014 16:10:19 - Info bptm (pid=5787) Waiting for mount of media id 090077 (copy 1) on server tigerfish.

01/24/2014 16:10:19 - started process bptm (pid=5787)

01/24/2014 16:10:19 - mounting 090077

01/24/2014 16:10:19 - Info bptm (pid=5787) INF - Waiting for mount of media id 090077 on server tigerfish for reading.

01/24/2014 16:10:19 - requesting resource 090077

01/24/2014 16:10:19 - granted resource 090077

01/24/2014 16:10:19 - granted resource IBM.ULTRIUM-HH5.001

01/24/2014 16:11:15 - mounted 090077; mount time: 0:00:56

01/24/2014 17:23:06 - Info bptm (pid=5787) EXITING with status 0 <----------

01/24/2014 17:23:06 - end Import; elapsed time 1:12:47

the requested operation was successfully completed (0)

=================================================

IMPORT of TAPE 090105 Status:

01/24/2014 16:10:34 - begin Import

01/24/2014 16:10:35 - Info bptm (pid=5827) start

01/24/2014 16:10:35 - started process bptm (pid=5827)

01/24/2014 16:10:35 - Info bptm (pid=5827) Waiting for mount of media id 090105 (copy 1) on server tigerfish.

01/24/2014 16:10:35 - started process bptm (pid=5827)

01/24/2014 16:10:35 - requesting resource 090105

01/24/2014 16:10:35 - granted resource 090105

01/24/2014 16:10:35 - granted resource IBM.ULTRIUM-HH5.003

01/24/2014 16:10:35 - mounting 090105

01/24/2014 16:10:35 - Info bptm (pid=5827) INF - Waiting for mount of media id 090105 on server tigerfish for reading.

01/24/2014 16:11:32 - mounted 090105; mount time: 0:00:57

01/24/2014 16:57:24 - Info bptm (pid=5827) EXITING with status 0 <----------

01/24/2014 16:57:24 - end Import; elapsed time 0:46:50

the requested operation was successfully completed (0)

=====================================================

2nd Phase Import of Image sunfish_1383511298

01/24/2014 22:28:52 - Error bpbrm (pid=13772) ERR - Unexpected EOF reading image. The image information is not complete.

01/24/2014 22:28:53 - Info bptm (pid=13780) completed reading backup image

01/24/2014 22:28:53 - Info bptm (pid=13780) EXITING with status 0 <----------

01/24/2014 22:28:53 - Info tar (pid=13779) done. status: 1: the requested operation was partially successful

01/24/2014 22:28:53 - Error bpimport (pid=13762) Imported 0 of 1 images successfully.

01/24/2014 22:28:53 - Error bpimport (pid=13762) Imported 1 of 1 images partially successfully.

01/24/2014 22:28:53 - Error bpimport (pid=13762) Status = the requested operation was partially successful.

01/24/2014 22:28:53 - end Import; elapsed time 4:57:44

the requested operation was partially successful (1)

=========================================================================

bpmedialist output for media 090105 and 090077

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpmedialist -m 090105

Server Host = tigerfish

id rl images allocated last updated density kbytes restores

vimages expiration last read <------- STATUS ------->

On Hold

--------------------------------------------------------------------------------

090105 5 60 10/06/2013 05:01 N/A hcart2 356104384 0

MPX 04/27/2014 18:31 01/27/2014 15:45 IMPORTED ENCRYPTION

0

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpmedialist -m 090077

Server Host = tigerfish

id rl images allocated last updated density kbytes restores

vimages expiration last read <------- STATUS ------->

On Hold

--------------------------------------------------------------------------------

090077 5 85 11/03/2013 12:41 N/A hcart2 984505920 0

MPX 04/27/2014 18:31 01/24/2014 18:45 IMPORTED ENCRYPTION

0

===========================================================

vmquery output for both media 090077 and 090105

root@tigerfish:/# /usr/openv/volmgr/bin/vmquery -m 090077

================================================================================

media ID: 090077

media type: 1/2" cartridge tape 2 (14)

barcode: 090077L4

media description: Added by Media Manager

volume pool: NetBackup (1)

robot type: TLD - Tape Library DLT (8)

robot number: 0

robot slot: 109

robot control host: tigerfish

volume group: 000_00000_TLD

vault name: ---

vault sent date: ---

vault return date: ---

vault slot: ---

vault session id: ---

vault container id: -

created: January 24, 2014 04:09:29 PM PST

assigned: November 3, 2013 12:41:38 PM PST

last mounted: January 24, 2014 06:45:18 PM PST

first mount: January 24, 2014 04:11:14 PM PST

expiration date: ---

number of mounts: 2

max mounts allowed: ---

status: 0x0

================================================================================

root@tigerfish:/# /usr/openv/volmgr/bin/vmquery -m 090105

================================================================================

media ID: 090105

media type: 1/2" cartridge tape 2 (14)

barcode: 090105L4

media description: Added by Media Manager

volume pool: NetBackup (1)

robot type: TLD - Tape Library DLT (8)

robot number: 0

robot slot: 110

robot control host: tigerfish

volume group: 000_00000_TLD

vault name: ---

vault sent date: ---

vault return date: ---

vault slot: ---

vault session id: ---

vault container id: -

created: January 24, 2014 04:09:29 PM PST

assigned: October 6, 2013 05:01:17 AM PDT

last mounted: January 27, 2014 03:45:34 PM PST

first mount: January 24, 2014 04:11:32 PM PST

expiration date: ---

number of mounts: 3

max mounts allowed: ---

status: 0x0

==============================================================================

OUTPUT from bpimagelist commands

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpimagelist -backupid sunfish_1383511298 -L

no entity was found

=========

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpimagelist -client sunfish

no entity was found

=========

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpimagelist -client Sunfish

no entity was found

==========

root@tigerfish:/# /usr/openv/netbackup/bin/admincmd/bpimagelist -client sunfish -backupid sunfish_1383511298

no entity was found

==============================================================================

OUTPUT from ls -l command issued within the /usr/openv/netbackup/db/images/sunfish directory

root@tigerfish:/usr/openv/netbackup/db/images/sunfish# ls -l

total 139

drwxr-xr-x 3 root root 3 Jan 24 16:11 1381000000

drwxr-xr-x 3 root root 4 Jan 24 22:28 1383000000

drwxr-xr-x 3 root root 3 Jan 23 16:08 1388000000

drwxr-xr-x 3 root root 4 Jan 23 13:15 1389000000

drwxr-xr-x 4 root root 87 Jan 24 00:48 1390000000

-rw------- 1 root root 1034 Jan 24 00:02 STREAMSAF_Sunfish_Adm

-rw------- 1 root root 16 Jan 24 00:04 STREAMSAF_Sunfish_Adm.lck

-rw------- 1 root root 1130 Jan 23 07:37 STREAMSAF_Sunfish_Callahan

-rw------- 1 root root 16 Jan 23 07:38 STREAMSAF_Sunfish_Callahan.lck

-rw------- 1 root root 2230 Jan 24 00:47 STREAMSAF_Sunfish_Others

-rw------- 1 root root 16 Jan 24 00:49 STREAMSAF_Sunfish_Others.lck

===========================================================================

OUTPUT from ls -l command issued within the /usr/openv/netbackup/db/images/sunfish/1383000000 directory

root@tigerfish:/usr/openv/netbackup/db/images/sunfish/1383000000# ls -l

total 18

-rw-rw-rw- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.lck

drwxr-xr-x 3 root root 4 Jan 24 17:33 tmp

==========================================================================

OUTPUT from ls -l command issued within the /usr/openv/netbackup/db/images/sunfish/1383000000/tmp directory

root@tigerfish:/usr/openv/netbackup/db/images/sunfish/1383000000/tmp# ls -l

total 322

drwxr-xr-x 2 root root 19 Jan 24 17:33 catstore

-rw------- 1 root root 72 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f

============================================================================

OUTPUT from the ls -l command issued within the /usr/openv/netbackup/db/images/sunfish/1383000000/tmp/catstore directory

root@tigerfish:/usr/openv/netbackup/db/images/sunfish/1383000000/tmp/catstore# ls -l

total 641289

-rw------- 1 root root 5242880 Jan 24 22:29 ENC_AF_Auxfin_e_1383511298_FULL.f_imgDir0

-rw------- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f_imgDir0-undo

-rw------- 1 root root 0 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_imgExtraObj0

-rw------- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f_imgExtraObj0-undo

-rw------- 1 root root 38273024 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_imgFile0

-rw------- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f_imgFile0-undo

-rw------- 1 root root 212 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_imgHeader0

-rw------- 1 root root 0 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_imgNDMP0

-rw------- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f_imgNDMP0-undo

-rw------- 1 root root 211943424 Jan 24 22:29 ENC_AF_Auxfin_e_1383511298_FULL.f_imgRecord0

-rw------- 1 root root 0 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f_imgRecord0-undo

-rw------- 1 root root 70778880 Jan 24 22:29 ENC_AF_Auxfin_e_1383511298_FULL.f_imgStrings0

-rw------- 1 root root 524288 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_imgUserGroupNames0

-rw------- 1 root root 524288 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_tmpUserGroupHashTable0

-rw------- 1 root root 524288 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f_tmpUserGroupHashTable0_count

-rw-rw-rw- 1 root root 0 Jan 24 22:28 ENC_AF_Auxfin_e_1383511298_FULL.f-creating

-rw------- 1 root root 868 Jan 24 17:33 ENC_AF_Auxfin_e_1383511298_FULL.f-list

========================================================================================

Please let me know if you need additional information. I will probably laugh at myself once I find out I either did it wrong or missed a step. For now, it is a serious restore required.

Thanks everyone for any assistance you can provide.

Greg Duhon

Marianne · ‎02-19-2014

Apologies... I totally missed your reply above....

You can see in OpsCenter report that 4 tapes were used on 3 November.

You need to perform phase 1 import of all 4 these tapes, and then perform phase 2 import of required images : 090180, 090066, 090077 and 090105

You have only imported 090077 and 090105.

Handy NetBackup Links

View solution in original post

Marianne · ‎01-27-2014

ERR - Unexpected EOF reading image. The image information is not complete.

There seems to be more tapes in this backup set.
If original master server is available and backups have not yet expired over there, please check 'Media Written' report for 3 & 4 Nov 2013.

Handy NetBackup Links

Vickie · ‎01-28-2014

Hi Greg

As per the below error, it seems that the import was not successful.

It was partially imported the image, due to which its not being visible.

01/24/2014 22:28:53 - Info tar (pid=13779) done. status: 1: the requested operation was partially successful

01/24/2014 22:28:53 - Error bpimport (pid=13762) Imported 0 of 1 images successfully.

01/24/2014 22:28:53 - Error bpimport (pid=13762) Imported 1 of 1 images partially successfully.

01/24/2014 22:28:53 - Error bpimport (pid=13762) Status = the requested operation was partially successful.

As per Marianne, please check if any other media associated with this backup. If yes, then it has to be imported as well for successfully data restore

Creole-Kid · ‎01-28-2014

Hi Marianne & Vickie,

Thank you both for your quick replies. Based upon your recommendations, I took another look at the tapes last written report and decided to gamble on the next 4 tapes. Even though their last written dates follow the Nov 3rd date, they were close enough to have possibly been used for the backup image I need to restore. One of the tapes contained additional fragments related to the 11/03 backup of the server. I don't want to declare a solution until I can actually restore the missing file from the image but I am feeling cautiously hopeful. By the way, the original master server's storage bit the dust and the catalog was stored on the failed storage. I am pulling this information from Symantecs OpsCenter Analytics. If you think you don't need to run OpsCenter, please change your mind. It works. Below is the listing from the tape report:

Media ID	Media Type	Volume Pool	Last Written Date	Expiration Date	Number of Images	GB on Tape
090180	HCART	ENCR_FAD	Nov 3, 2013 6:01:12 AM	Feb 4, 2014 7:36:09 AM	150	1,173.14
090066	HCART	ENCR_FAD	Nov 3, 2013 10:19:43 AM	Feb 4, 2014 11:24:13 AM	111	1,143.85
090077	HCART	ENCR_FAD	Nov 3, 2013 12:41:38 PM	Feb 4, 2014 12:41:38 PM	85	938.9
090105	HCART	ENCR_FAD	Nov 3, 2013 12:41:38 PM	Feb 4, 2014 12:41:38 PM	60	1,021.01
090072	HCART	ENCR_FAD	Nov 7, 2013 1:32:29 AM	Feb 8, 2014 1:33:21 AM	68	964.85
090031	HCART	ENCR_FAD	Dec 1, 2013 8:29:03 AM	Mar 4, 2014 11:02:49 AM	72	970.57
090094	HCART	ENCR_FAD	Dec 1, 2013 8:29:03 AM	Mar 4, 2014 11:02:49 AM	164	1,229.45
090141	HCART	ENCR_FAD	Dec 1, 2013 9:20:18 AM	Mar 4, 2014 9:20:18 AM	51	1,082.92

Marianne · ‎02-19-2014

Apologies... I totally missed your reply above....

You can see in OpsCenter report that 4 tapes were used on 3 November.

You need to perform phase 1 import of all 4 these tapes, and then perform phase 2 import of required images : 090180, 090066, 090077 and 090105

You have only imported 090077 and 090105.

Handy NetBackup Links

Creole-Kid · ‎02-20-2014

Thanks, Marianne. I was able to restore the file after importing the additional tapes.

VOX

Unable to see images after 1st and 2nd phase import from encrypted LTO4 tapes.