Unable to view media tab in Java Console

[nbu123]

OS:- Solaris

Clustered Master Server

We are having issue where we are unable to check the media tab from Java Console. As soon as we click on Media Tab we get the error

"Xonnection coould not be established timed out while making the connection verify the services or daemon are working fine"

I had verified all the daemons are UP and backups are working fine.We are able to view the content of library fine from GUI by running the inventory robot,also through CLI we are able to get all the information from bpmedia, vmquery, bpmedialist. Only problem we are having with Media Tab access vie GUI

We had also restarted the NBU but still we are unable to access it.

[SymTerry]

It would be good to get more information. Please follow TECH56459 to increase the logging. When you get the error again, review the logs to see if any other information is given. 

[nbu123]

Below error is appearing in the logs (/usr/openv/netbackup/logs/user_ops/nbjlogs)

vrts.nbu.admin.icache.NBGUIORBConfigurator:10.4.33.162:1556:nbsl
PortalException: Status = 0:A connection to masterserver1 could not be established.  Timed out while making the connection. Verify services or daemons are up and running.
        at vrts.nbu.admin.icache.PortalObjectServiceCorbaImpl.connectToRemoteObject(PortalObjectServiceCorbaImpl.java:350)
        at vrts.nbu.admin.icache.PortalObjectServiceCorbaImpl.connectToRemoteObject(PortalObjectServiceCorbaImpl.java:206)
        at vrts.nbu.admin.icache.HostSessionPortal.getHostSession(HostSessionPortal.java:75)
        at vrts.nbu.admin.icache.HostSessionPortal.getLicenseManager(HostSessionPortal.java:201)

[sdo · Accepted solution]

NetBackup Java Admin Console via 'X' display, or NetBackup Java Admin Console for Windows?

If the Windows based variant, then this requires ports TCP/1556, and TCP/13724 bi-directional.

So, maybe issue four telnet commands as a test?   (Do you need help with telnet commands?)

[nbu123]

Kindly find the attached logs

[nbu123]

Via X display

[sdo]

1) Definitely ssh/PuTTY to active master server node?

2) ssh/PuTTY logon as root?

3) Then jnbSA& ?

4) Then also logon as root via NetBackup Java Admin Console?

...i.e....

5) You are not ssh'ing to any other node?

6) You are not logging on as any other username?