Upgrading 6.5.5 to 7.01 clients

[Nathan_Kippen]

I'm trying to upgrade unix clients from netbackup 6.5.X to 7.01.

I run the update_clients and I'm seeing the following message:

Will not update client <client>

<client> is defined as a client type from an earlier release of NetBackup.

I was under the impression I could push the new client binaries out.  Please advise.  Thanks,

[J_H_Is_gone]

So we need to make sure we understand what your issue is.

I take you have some kind of UNIX master?

that is on 6.5.x

and you have some kind of UNIX client?

that is also on 6.5.x?

And from the console on the master server you are trying to push out the UNIX updates to the this client?

1) do you have the software for that type of UNIX client installed on your master server?

meaning if your master is Solaris and the client is Linux, do you have the Linux client software installed on the master server?

2) is the client really at 6.5?

3) did you install both the 7.0 and 7.0.1 client software on the master server?

[Nathan_Kippen]

Trying to push client updates from Master.

Master was at 6.5.5

1- Installed NBU 7.0 Server

2- Installed All Unix Clients

3- Patched to 7.01

Additional info:

Master is HP-UX 11.31 IA64

trying to push to Linux 2.6 clients and HP-UX 11.23 IA-64 Clients.

[Marianne]

Nathan, are you using -ClientList with update_clients? If not, NBU will use output from 'bpplclients -allunique'. This info is collected from policy output.

This error "<client> is defined as a client type from an earlier release of NetBackup" says to me that the client type in your policy definition has probably changed in NBU 7 - compare your client selection with the NBU7 compatibility list:   http://www.symantec.com/docs/TECH76648

See Client Selections for Backup Policies on p.41.

Next thing - once Client type has been updated in the policies, the update will probably fail if there's a mismatch with the client's 'version' file. Use -ForceInstall in this case.

See my own experience: https://www-secure.symantec.com/connect/forums/updateclients-failure

[Nathan_Kippen · Accepted solution]

The problem was the client's OS had been ugpraded to a new version which didn't match what had been originally configured (was 11.23 now 11.31).  After changing the OS/Hardware to match the correct version of the client the update succeeded.

I used to seeing errors that say something about the hardware not being the correct type ... It was throwing me off to seeing the message about a previous release of netbackup was installed and I couldn't upgrade it. 

I guess when they did the OS upgrade from 11.23 to 11.31 they didn't upgrade netbackup client thus causing me a little grief.

Thanks for your help.  Your suggestions lead to me to the solution.

Output of bpgetconfig before successful 7.01 update:

# bpgetconfig -s clientxyz -L -A
Client/Master = Client of uhilhr03
NetBackup Client Platform = HP-UX-IA64, HP-UX11.23
NetBackup Client Protocol Level = 6.5.3
Product = NetBackup
Version Name = 6.5
Version Number = 650000
NetBackup Installation Path = /usr/openv/netbackup/bin
Client OS/Release = HP-UX B.11.31
Cipher =
Patch Level = 6.5.3.1
 

After upgrade (after changing os/hardware type)

# bpgetconfig -s clientxyz -L -A
Client/Master = Client of uhilhr03
NetBackup Client Platform = HP-UX-IA64, HP-UX11.31
NetBackup Client Protocol Level = 7.0.1
Product = NetBackup
Version Name = 7.0
Version Number = 700000
NetBackup Installation Path = /usr/openv/netbackup/bin
Client OS/Release = HP-UX B.11.31
Cipher = AES-128-CFB
Cipher = BF-CFB
Cipher = DES-EDE-CFB
Cipher = AES-256-CFB
Patch Level = 7.0.1
 

[Marianne]

Thanks at least for the vote!