Vmware backup issue on Netbackup Appliance

[traghav86]

Hi

am using netbackup appliance to backup vmware and VM's UUID zoned to netbackup host but still failing with below error.

i am using SAN method to backup and dont want to use any other.

confirmed service account had permssions to vcnenter but still issue

04/21/2016 14:45:16 - Error bpbrm (pid=67621) from client 10.11.101.10: ERR - Error opening the snapshot disks using given transport mode: san Status 23

04/21/2016 14:45:17 - Critical bpbrm (pid=67621) from client 10.11.101.10: FTL - cleanup() failed, status 6

04/21/2016 14:45:19 - Error bptm (pid=67633) media manager terminated by parent process

[Marianne]

Datastores get zoned to the Appliance, not VM's UUID.

You also need to do LUN assignment in array management software.

[Michael_G_Ander]

Can you see the datastore disk(s) on the appliance ?

Know that on media servers, you often have to rescan for disks after the zoning has been done.

You write UUID, but zoning in fabrics/disk systems is usually done on WWN's, so there might be a mismatch there.

[traghav86 · Accepted solution]

Hi  Michael G Andersen

Rescan disk from appliance fix the problem.

really appriciate for your prompt respone.

[Michael_G_Ander]

Glad I could help