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bmrsavecfg error, device is incompatible with Windows 1.6 PE

sdo
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NetBackup Client v7.6.1.1
Windows 2008 R2 Ent. SP1

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6
The configuration settings were added successfully.

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -a -p 51216 -o 121 -s DebugLevel=6 -s DiagnosticLevel=6
The configuration settings were added successfully.

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -a -p 51216 -o 128 -s DebugLevel=6 -s DiagnosticLevel=6
The configuration settings were added successfully.

D:\Program Files\VERITAS\NetBackup\bin>
D:\Program Files\VERITAS\NetBackup\bin>bmrsavecfg.exe -infoonly
[Error] V-121-16 Errors were encountered while discovering disk configuration.

D:\Program Files\VERITAS\NetBackup\bin>echo %errorlevel%
0

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -r -p 51216 -o 128 -s DebugLevel -s DiagnosticLevel
The configuration settings were removed successfully.

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -r -p 51216 -o 121 -s DebugLevel -s DiagnosticLevel
The configuration settings were removed successfully.

D:\Program Files\VERITAS\NetBackup\bin>vxlogcfg -r -p 51216 -o 111 -s DebugLevel -s DiagnosticLevel
The configuration settings were removed successfully.

D:\Program Files\VERITAS\NetBackup\bin>
D:\Program Files\VERITAS\NetBackup\bin>vxlogview -p 51216 -i 121 -d all -t 00:10:00 >C:\sdo.lis


From a brief VxUL -I 121 log I can see:

14/05/2015 18:27:33.924 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [CWindowsVdsFacade.cpp:GetpartitionStyle(diskId)] PartitionStyle = 1line=5666
14/05/2015 18:27:33.924 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [CWindowsVdsFacade.cpp:GetpartitionStyle(vds_disk_extent)] PartitionStyle = 1line=5626
14/05/2015 18:27:34.501 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [CWindowsVdsFacade.cpp:verifySystemVolumeFound()] Did not find the system volume even with alternative flags.
14/05/2015 18:27:34.516 [Debug] NB 51216 bmrsavecfg 121 PID:5484 TID:3724 File ID:121 [No context] 1 [CBmrSaveCfg::discover()] diskAgent->discover failed, rc=10004
14/05/2015 18:27:34.516 [Application] NB 51216 bmrsavecfg 121 PID:5484 TID:3724 File ID:121 [No context] [Error] V-121-16 Errors were encountered while discovering disk configuration.
14/05/2015 18:27:34.516 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 V-128-754 [regutils.cpp:GetRegistryString2()] Could not get data from the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VCS\Base\HomeDirectory, return code = 2
14/05/2015 18:27:34.516 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.
14/05/2015 18:27:34.516 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.
14/05/2015 18:27:34.516 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.
14/05/2015 18:27:34.516 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.
14/05/2015 18:27:34.532 [Diagnostic] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.
14/05/2015 18:27:45.686 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [winpackage.cpp:FillOutPackageDb()] PERC H710P Mini is incompatible with Windows 1.6 PE .
14/05/2015 18:27:45.873 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [winpackage.cpp:FillOutPackageDb()] Broadcom NetXtreme Gigabit Ethernet is incompatible with Windows 1.6 PE .
14/05/2015 18:27:46.061 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [winpackage.cpp:FillOutPackageDb()] Intel(R) C600/X79 series chipset 6-Port SATA AHCI Controller - 1D02 is incompatible with Windows 1.6 PE .
14/05/2015 18:27:46.092 [Debug] NB 51216 bmrcommon 128 PID:5484 TID:3724 File ID:121 [No context] 1 [deviceutils.cpp:GetRunningHalId()] Could not determine running HAL. Returning the first hardware id.

.
But the full detailed log is 56MB.  So I haven't uploaded that yet.  I'm hoping that the above is enough to generally work out why it is failing.
Can anyone help?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

mnolan
Level 6
Employee Accredited Certified

Anything like this?

Windows client fails with Status 1 for BMR enabled backup policy.Article: TECH215729Updated: April 9, 2014 Article URL: http://www.symantec.com/docs/TECH215729

View solution in original post

3 REPLIES 3

mnolan
Level 6
Employee Accredited Certified

Anything like this?

Windows client fails with Status 1 for BMR enabled backup policy.Article: TECH215729Updated: April 9, 2014 Article URL: http://www.symantec.com/docs/TECH215729

sdo
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Looks like that could be it.  Will confirm/mark tomorrow.  Thank you.

sdo
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Yes, that appears to be the problem.

The server(s) in question are kind of black box and supplied/configured by a third party.  I'm reaching out to their support teams for guidance.