bptestbpcd results error 25

[ankur1809]

Configured a newly built server for backup but bptestbpcd results error code 25. Client s/w is installed.
DHCP is disabled, IP configured manually.
results from client bpclntcmd -pn results successfully.
master and client version :7.6.0.1.
Name resolution done through DNS entry.

[Marianne]

Have you created bpcd log folder on the client before trying bptestbpcd?

Did you verify that reverse lookup is working in all directions? 

If this is Windows client, did you confirm that Windows Firewall is disabled?

Please ensure bpcd log folder exists on client under netbackup\logs, then run bptestbpcd again:

bptestbpcd -client <hostname> -verbose -debug

Please post output of command.
If log is created in client bpcd folder, copy the file to bpcd.txt and upload as File attachment.

[ankur1809]

bptestbpcd VERBOSE = 0

[Michael_G_Ander]

My guess would be reverse lookup or routning on the client side

[ankur1809]

Please find output

[ankur1809]

Telnet from server to client 13782 is also failing

[Marianne]

Not sure what the above means?

Please go through my previous post again:

1. Confirm reverse lookup is enabled.

2. Confirm Windows Firewall is disabled on client.

3. Confirm that bpcd log folder exists on client

4. Run bptestbpcd again on master and/or media server with this syntax:
bptestbpcd -client <hostname> -verbose -debug

5. Post command and all of the output.

6. If log file is created in client bpcd log folder, upload as File attachment.
 

[Marianne]

Please run the command as per my post above, then copy the text in the output, rather than taking a screenshot.

NBU 7.6 will 1st try to connect to PBX (port 1556). 
If that fails, it will try vnetd (port 13724)
If that fails, it will try bpcd (port 13782).

My guess at this point is that Windows Firewall is enabled on the client or else a firewall between the server and the client. 

Minimum requirement is that port 1556 must be open in both directions.

[ankur1809]

telnet client 1556 results could not open connection to host on port 1556: Connection failed Same results for 13724 and 13728. connect failed.

[ankur1809]

Result for bptestbpcd -client -verbose -debug:

03:45:05.137 [22435] <2> bptestbpcd: VERBOSE = 0
03:46:08.206 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:46:20.215 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:46:32.228 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:47:13.208 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:47:25.220 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:47:38.233 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:48:19.276 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:48:33.288 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:48:48.300 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:49:26.278 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:49:44.291 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:50:03.294 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e
03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e
03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e
03:50:23.303 [22435] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA pbx
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA vnetd
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd
03:50:23.303 [22435] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 18 0x12
03:50:23.303 [22435] <2> local_bpcr_connect: Can't connect to client wpappeboss007
03:50:23.303 [22435] <2> ConnectToBPCD: bpcd_connect_and_verify(wpappeboss007, wpappeboss007) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25
03:50:23.303 [22435] <16> bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25
<16>bptestbpcd main: cannot connect on socket
03:50:23.312 [22435] <16> bptestbpcd main: cannot connect on socket
<2>bptestbpcd: cannot connect on socket
03:50:23.312 [22435] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
03:50:23.312 [22435] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

[Marianne]

Have you had a look at reference to firewalls in my previous posts?

My guess at this point is that Windows Firewall is enabled on the client or else a firewall between the server and the client. 

Minimum requirement is that port 1556 must be open in both directions.

[ankur1809]

Result bptestbpcd -client -verbose -debug: 03:45:05.137 [22435] <2> bptestbpcd: VERBOSE = 0 03:46:08.206 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:46:20.215 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:46:32.228 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:13.208 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:25.220 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:47:38.233 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:19.276 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:33.288 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:48:48.300 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:49:26.278 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:49:44.291 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:50:03.294 [22435] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <8> async_connect: [vnet_connect.c:1235] ran out of time before connect 318 0x13e 03:50:23.303 [22435] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA pbx status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA vnetd status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd 03:50:23.303 [22435] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 18 0x12 03:50:23.303 [22435] <2> local_bpcr_connect: Can't connect to client wpappeboss007 03:50:23.303 [22435] <2> ConnectToBPCD: bpcd_connect_and_verify(wpappeboss007, wpappeboss007) failed: 25 <16>bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25 03:50:23.303 [22435] <16> bptestbpcd main: Function ConnectToBPCD(wpappeboss007) failed: 25 <16>bptestbpcd main: cannot connect on socket 03:50:23.312 [22435] <16> bptestbpcd main: cannot connect on socket <2>bptestbpcd: cannot connect on socket 03:50:23.312 [22435] <2> bptestbpcd: cannot connect on socket <2>bptestbpcd: EXIT status = 25 03:50:23.312 [22435] <2> bptestbpcd: EXIT status = 25 cannot connect on socket

[ankur1809]

I have checked on client and firewall is not enabled. Can you please help me with how to check exactly firewall among client and server

[Marianne]

Also as per my previous post:

NBU 7.6 will 1st try to connect to PBX (port 1556). 
If that fails, it will try vnetd (port 13724)
If that fails, it will try bpcd (port 13782).

You can see this clearly in output:

03:50:23.303 [22435] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA pbx
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd VIA vnetd
status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO wpappeboss007 10.30.207.95 bpcd

FIREWALL! For sure!

[Marianne · Accepted solution]

You need to speak to Server and Network admins.

Network admins will know for sure if there is a firewall.

[ankur1809]

Thanks for your help. I have created New Rule for 1556 port and named it as netbackup. This resulted success in ping as well Ok result for bptestbpcd. Issue was with connectivity between master server and client