client getting status 46 server not allowed access

[nbu2b]

I have a vmware cluster running 2 Windows 2008 guest servers.  I am trying to backup the windows 2008 guest through a windows client but I keep getting status 46 server not allowed access.  The first backup attempt fails but the second succeeds.  This vmware server is in the dmz but no traffic between the clients and the master/media server (NBU 6.5.3) is being blocked.  Here is the output from the bptestbpcd command:

E:\Apps\Veritas\NetBackup\bin\Admincmd>bptestbpcd -client serverA
<16>bptestbpcd main: Function ConnectToBPCD(vmaddmz1) failed: 46
server not allowed access

E:\Apps\Veritas\NetBackup\bin\Admincmd>bptestbpcd -client serverA
1 1 1
192.168.40.101:1994 -> 203.220.xxx.xxx:13724
192.168.40.101:1995 -> 203.220.xxx.xxx:13724
192.168.40.101:1996 -> 203.220.xxx.xxx:13724

E:\Apps\Veritas\NetBackup\bin\Admincmd>bptestbpcd -client serverB
<16>bptestbpcd main: Function ConnectToBPCD(vmaddmz2) failed: 46
server not allowed access

E:\Apps\Veritas\NetBackup\bin\Admincmd>E:\Apps\Veritas\NetBackup\bin\Admincmd>bptestbpcd -client serverB
1 1 1
192.168.40.100:1972 -> 203.220.xxx.xxx:13724
192.168.40.100:1973 -> 203.220.xxx.xxx:13724
192.168.40.100:1974 -> 203.220.xxx.xxx:13724

E:\Apps\Veritas\NetBackup\bin\Admincmd>bpgetconfig -M serverA
SERVER = nbu
KNOWN_MASTER
MASTER_OF_MASTERS
USEMAIL
BPBACKUP_POLICY = any
BPBACKUP_SCHED = any
BPARCHIVE_POLICY = any
BPARCHIVE_SCHED = any
CLIENT_NAME = serverA
REQUIRED_INTERFACE
COMPRESS_SUFFIX
BELIEVE_MOUNTS = NO
VERBOSE = 0
BPDBM_VERBOSE = 0
BPRD_VERBOSE = 0
BPSCHED_VERBOSE = 0
BPBRM_VERBOSE = 0
BPTM_VERBOSE = 0
BPDM_VERBOSE = 0
VAULT_VERBOSE = 0
NBPROXY_VERBOSE = 0
PEM_VERBOSE = -1
JM_VERBOSE = -1
RB_VERBOSE = -1
MEGABYTES_OF_MEMORY = 0
RESTORE_RETRIES = 0
RESTORE_PRIORITY = 99999
MUST_USE_LOCAL_DRIVE = NO
RE_READ_INTERVAL = 300
LOCKED_FILE_ACTION = WAIT
SERVER_CONNECT_TIMEOUT = 30
CLIENT_CONNECT_TIMEOUT = 300
CLIENT_READ_TIMEOUT = 500
APOLLO_RESTORE_TIMEOUT = 0
BPSTART_TIMEOUT = 300
BPEND_TIMEOUT = 300
LIST_FILES_TIMEOUT = 500
MAX_APOLLO_RESTORE_ARG_CHARS = 9000
ALLOW_MEDIA_OVERWRITE
KEEP_DATABASE_COMM_FILE = NO
ORACLE_HOME
INFORMIX_HOME
SYBASE_HOME
EXCHANGE_HOME
SQL_SERVER_HOME
SAP_HOME
DB2_HOME
NDMP_HOME
MEDIA_ID_PREFIX
DISABLE_STANDALONE_DRIVE_EXTENSIONS = NO
ALLOW_MULTIPLE_RETENTIONS_PER_MEDIA = NO
DISALLOW_BACKUPS_SPANNING_MEDIA = NO
MEDIA_REQUEST_DELAY = 0
MEDIA_UNMOUNT_DELAY = 180
MAX_VAULT_JOBS = 50
MPX_RESTORE_DELAY = 30
DISABLE_JOB_LOGGING = NO
DISALLOW_SERVER_FILE_WRITES = NO
DO_NOT_RESET_FILE_ACCESS_TIME = NO
USE_CTIME_FOR_INCREMENTALS = NO
BUSY_FILE_PROCESSING = NO
BUSY_FILE_DIRECTORY
BUSY_FILE_NOTIFY_USER
BUSY_FILE_ACTION
LIMIT_BANDWIDTH
INITIAL_BROWSE_SEARCH_LIMIT = 0
ALLOW_NON_RESERVED_PORTS = YES
CRYPT_KEYFILE
CRYPT_LIBPATH
CRYPT_OPTION = ALLOWED
CRYPT_STRENGTH = DES_40
CRYPT_CIPHER = AES-128-CFB
CRYPT_KIND = NONE
CRYPT_ALTAES = NO
DISALLOW_CLIENT_LIST_RESTORE = NO
DISALLOW_CLIENT_RESTORE = NO
ALLOW_BLOCK_INCREMENTALS = NO
FORCE_RESTORE_MEDIA_SERVER
FAILOVER_RESTORE_MEDIA_SERVERS
NEARSTORE_FAILOVER_SERVER
ALLOW_NDMP = NO
ALLOW_ENCRYPTION = NO
ALLOW_FLASHBACKUP = NO
NFS_ACCESS_TIMEOUT = 5
USE_CTIME_FOR_DIRECTORY_INCRS = NO
AUTO_CORRECT_POLICY = YES
SERVER_SENDS_MAIL = NO
Debug_Database = 0
ALLOW_SPLIT_MIRROR = NO
ALLOW_DISASTER_RECOVERY = NO
KEEP_LOGS_DAYS = 3
ENABLE_ROBUST_LOGGING = NO
PREFERRED_GROUP
AUTHORIZE_SERVER
RANDOM_PORTS = YES
LOTUS_NOTES_PATH
LOTUS_NOTES_INI
LOTUS_NOTES_LOGCACHEPATH
LOTUS_NOTES_LOGCACHESIZE = 0
LOTUS_NOTES_USERID
LOTUS_NOTES_EXECDIR
CLIENT_RESERVED_PORT_WINDOW = 512 1023
SERVER_RESERVED_PORT_WINDOW = 512 1023
CLIENT_PORT_WINDOW = 0 0
SERVER_PORT_WINDOW = 1025 5000
ALLOW_TPC = NO
CONNECT_OPTIONS
DEFAULT_CONNECT_OPTIONS = 0 1 0
ACCEPT_PORT = AUTOMATIC
REQUEST_DELIVERY_TIMEOUT = 300
MEDIA_SERVER
DISABLE_SCSI_RESERVE = NO
Time_Overlap = 60
Buffer_Size = 32
Use_Archive_Bit = YES
Perform_Default_Search = YES
Accumulate_Files = NO
User_Directed_Timeout = 60
Announce_DHCP_Interval = 0
Clear_Archive_Bit_Incr_Wait = 300
Exclude = C:\Program Files\Veritas\NetBackup\bin\*.lock
Exclude = C:\Program Files\Veritas\NetBackup\bin\bprd.d\*.lock
Exclude = C:\Program Files\Veritas\NetBackup\bin\bpsched.d\*.lock
Exclude = C:\Program Files\Veritas\NetBackupDB\data\*
Exclude = C:\Program Files\Veritas\Volmgr\misc\*
Include
Browser = serverA
Clients
Port_BPCD = 13782
Port_BPRD = 13720
Debug_Flush = 0
Debug_Heap = 0
Debug_Level = 0
Debug_TCP = 0
OTM_Cache_Control = 0
OTM_Cache_File
OTM_Cache_Size_Init = 10
OTM_Cache_Size_Max = 50
OTM_Error_Control = 0
OTM_Logging = 0
OTM_Quiescent_Wait = 5
OTM_Quiescent_Timeout = 60
OTM_Current = NO
OTM_Exclude = 0
OTM_Sync_Timeout = 60
OTM_Use = YES
VSP_CacheVols
VSP_Exclude
VSP_Cache_Size_Init = 30
VSP_Cache_Size_Max = 30000
VSP_Error_Control = 0
VSP_Logging = 0
VSP_Quiescent_Wait = 5
VSP_Quiescent_Timeout = 300
VSP_Current = YES
VSP_Sync_Timeout = 60
VSP_Use = YES
Error_Messages_Max = 10
Policy_Type = 13
Client_Version = 500
Case_Sensitive_Exclude_List = NO
Compress_Use = 0
Compress_Buffer_Size = 62
Compress_Minimum_Size = 512
NW_Migrated_Files = NO
NW_Uncompress = NO
EXCHANGE_MAILBOX
SHAREPOINTV2_USERID
SHAREPOINTV2_PASSWORD
SHAREPOINTV2_PASSWORD_KEY
SHAREPOINTV2_DBCC_CHK_PREBKUP = 0
SHAREPOINTV2_DBCC_CONT_ONERR = 1
SHAREPOINTV2_DBCC_CHK_POSTBKUP = 0
Cluster_Database_Force_Restore = NO
ChangeJournalUse = NO
GENERATE_ENGLISH_LOGS = NO
KEEP_VAULT_SESSIONS_DAYS = 30
KEEP_JOBS_SUCCESSFUL_HOURS = 78
KEEP_JOBS_HOURS = 78
BPDBJOBS_COLDEFS
DB_PORT = 13784
ENABLE_PERFORMANCE_DATA_COLLECTION = YES
CHECKSUM1
CHECKSUM2
DASHBOARD_PORT_WINDOW = 0 0
UNLINK_ON_OVERWRITE = NO
SKIP_RESTORE_TO_SYMLINK_DIR = NO
CHECK_RESTORE_CLIENT = NO
INCOMPLETE_JOB_CLEAN_INTERVAL = 7
EXCHANGE_ENABLE_SIS = NO
EXCHANGE_BACKUP_REPLICA = 0
EXCHANGE_ESEUTIL_THROTTLE = 0
EXCHANGE_VSS_BACKUP_ALL_LOGFILES = NO
BPTM_MEDIA_HEADER_READ_SIZE = 64
IGNORE_XATTR = NO
IGNORE_XATTR_SOLARIS = NO
USE_FILE_CHG_LOG = NO
NDMP_DAR_ENABLED = YES
OLD_VNETD_CALLBACK = NO
RESOURCE_MONITOR_INTERVAL = 600
VERSIONINFO = "UNKNOWN" "6" "nt" "NetBackup" "6.5" 650000
INCOMPLETE_BKUP_JOB_CLEAN_INTERVAL = 3
DSSU_RELOCATION_MAX = 1000
AUTHENTICATION_DOMAIN
AUTHORIZATION_SERVICE = _NONE_ 0
USE_VXSS = PROHIBITED
VXSS_NETWORK
VSP_Auto_Size = YES
VSP_Cache_Percentage = YES
VSP_Max_Percentage = YES
GRFS_ADVERTISED_NAME
SPS_REDIRECT_ALLOWED
SPC_SERVER
SPC_WEB_SERVER
DEFAULT_SNAPSHOT_CACHE
CLUSTER_NAME
ANY_CLUSTER_INTERFACE = NO
EMMSERVER
EMMPORT = 1556
EMMORBOPTIONS
REQUIRED_NETWORK
SSOD_CONFIG_SERVER
SANCLIENT = 0
NONBLOCKINGPL = 0
FIREWALL_IN
FIREWALL_OUT
VXDBMS_NB_DATA
VXDBMS_NBDB_BACKUP_OWNER = YES
VXDBMS_NB_CONF
TRUST_SERVER_CLIENT_NAME = NO
BMR_COLLECT_INFO_TIMEOUT = 0
NBRB_REEVAL_PERIOD = 300
NBRB_FORCE_FULL_EVAL = 1800
NBRB_REEVAL_PENDING = 60
NBRB_RETRY_DELAY_AFTER_EMM_ERR = 60
NBRB_MPX_GROUP_UNLOAD_DELAY = 10
NBRB_CLEANUP_OBSOLETE_DBINFO = 60
NBRB_ENABLE_OPTIMIZATIONS = 1
OPEN_NBSL_NBNOS = 0
FSE_PORT = 0
REVERSE_NAME_LOOKUP = ALLOWED
VNET_OPTIONS = 120 3600 200 40 3 1 30 5 0 0
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 8000
5000 75000 70000 70000 50000 50000 0 0 0 0 0 0
NDMP_CLIENT
DISK_CLIENT
VM_PROXY_SERVER
MAX_CORBA_PAYLOAD_SIZE = 262144
KMS_DIR = C:\Program Files\Veritas\kms
NBFSD_STAGING_DIR

E:\Apps\Veritas\NetBackup\bin\Admincmd>bpgetconfig -M serverB
SERVER = nbu
KNOWN_MASTER
MASTER_OF_MASTERS
USEMAIL
BPBACKUP_POLICY = any
BPBACKUP_SCHED = any
BPARCHIVE_POLICY = any
BPARCHIVE_SCHED = any
CLIENT_NAME = serverB
REQUIRED_INTERFACE
COMPRESS_SUFFIX
BELIEVE_MOUNTS = NO
VERBOSE = 0
BPDBM_VERBOSE = 0
BPRD_VERBOSE = 0
BPSCHED_VERBOSE = 0
BPBRM_VERBOSE = 0
BPTM_VERBOSE = 0
BPDM_VERBOSE = 0
VAULT_VERBOSE = 0
NBPROXY_VERBOSE = 0
PEM_VERBOSE = -1
JM_VERBOSE = -1
RB_VERBOSE = -1
MEGABYTES_OF_MEMORY = 0
RESTORE_RETRIES = 0
RESTORE_PRIORITY = 99999
MUST_USE_LOCAL_DRIVE = NO
RE_READ_INTERVAL = 300
LOCKED_FILE_ACTION = WAIT
SERVER_CONNECT_TIMEOUT = 30
CLIENT_CONNECT_TIMEOUT = 300
CLIENT_READ_TIMEOUT = 500
APOLLO_RESTORE_TIMEOUT = 0
BPSTART_TIMEOUT = 300
BPEND_TIMEOUT = 300
LIST_FILES_TIMEOUT = 500
MAX_APOLLO_RESTORE_ARG_CHARS = 9000
ALLOW_MEDIA_OVERWRITE
KEEP_DATABASE_COMM_FILE = NO
ORACLE_HOME
INFORMIX_HOME
SYBASE_HOME
EXCHANGE_HOME
SQL_SERVER_HOME
SAP_HOME
DB2_HOME
NDMP_HOME
MEDIA_ID_PREFIX
DISABLE_STANDALONE_DRIVE_EXTENSIONS = NO
ALLOW_MULTIPLE_RETENTIONS_PER_MEDIA = NO
DISALLOW_BACKUPS_SPANNING_MEDIA = NO
MEDIA_REQUEST_DELAY = 0
MEDIA_UNMOUNT_DELAY = 180
MAX_VAULT_JOBS = 50
MPX_RESTORE_DELAY = 30
DISABLE_JOB_LOGGING = NO
DISALLOW_SERVER_FILE_WRITES = NO
DO_NOT_RESET_FILE_ACCESS_TIME = NO
USE_CTIME_FOR_INCREMENTALS = NO
BUSY_FILE_PROCESSING = NO
BUSY_FILE_DIRECTORY
BUSY_FILE_NOTIFY_USER
BUSY_FILE_ACTION
LIMIT_BANDWIDTH
INITIAL_BROWSE_SEARCH_LIMIT = 0
ALLOW_NON_RESERVED_PORTS = YES
CRYPT_KEYFILE
CRYPT_LIBPATH
CRYPT_OPTION = ALLOWED
CRYPT_STRENGTH = DES_40
CRYPT_CIPHER = AES-128-CFB
CRYPT_KIND = NONE
CRYPT_ALTAES = NO
DISALLOW_CLIENT_LIST_RESTORE = NO
DISALLOW_CLIENT_RESTORE = NO
ALLOW_BLOCK_INCREMENTALS = NO
FORCE_RESTORE_MEDIA_SERVER
FAILOVER_RESTORE_MEDIA_SERVERS
NEARSTORE_FAILOVER_SERVER
ALLOW_NDMP = NO
ALLOW_ENCRYPTION = NO
ALLOW_FLASHBACKUP = NO
NFS_ACCESS_TIMEOUT = 5
USE_CTIME_FOR_DIRECTORY_INCRS = NO
AUTO_CORRECT_POLICY = YES
SERVER_SENDS_MAIL = NO
Debug_Database = 0
ALLOW_SPLIT_MIRROR = NO
ALLOW_DISASTER_RECOVERY = NO
KEEP_LOGS_DAYS = 3
ENABLE_ROBUST_LOGGING = NO
PREFERRED_GROUP
AUTHORIZE_SERVER
RANDOM_PORTS = YES
LOTUS_NOTES_PATH
LOTUS_NOTES_INI
LOTUS_NOTES_LOGCACHEPATH
LOTUS_NOTES_LOGCACHESIZE = 0
LOTUS_NOTES_USERID
LOTUS_NOTES_EXECDIR
CLIENT_RESERVED_PORT_WINDOW = 512 1023
SERVER_RESERVED_PORT_WINDOW = 512 1023
CLIENT_PORT_WINDOW = 0 0
SERVER_PORT_WINDOW = 1025 5000
ALLOW_TPC = NO
CONNECT_OPTIONS
DEFAULT_CONNECT_OPTIONS = 0 1 0
ACCEPT_PORT = AUTOMATIC
REQUEST_DELIVERY_TIMEOUT = 300
MEDIA_SERVER
DISABLE_SCSI_RESERVE = NO
Time_Overlap = 60
Buffer_Size = 16
Use_Archive_Bit = YES
Perform_Default_Search = YES
Accumulate_Files = NO
User_Directed_Timeout = 60
Announce_DHCP_Interval = 0
Clear_Archive_Bit_Incr_Wait = 300
Exclude = C:\Program Files\Veritas\NetBackup\bin\*.lock
Exclude = C:\Program Files\Veritas\NetBackup\bin\bprd.d\*.lock
Exclude = C:\Program Files\Veritas\NetBackup\bin\bpsched.d\*.lock
Exclude = C:\Program Files\Veritas\Volmgr\misc\*
Exclude = C:\Program Files\Veritas\NetBackupDB\data\*
Include
Browser = serverB
Clients
Port_BPCD = 13782
Port_BPRD = 13720
Debug_Flush = 0
Debug_Heap = 0
Debug_Level = 0
Debug_TCP = 0
OTM_Cache_Control = 0
OTM_Cache_File
OTM_Cache_Size_Init = 10
OTM_Cache_Size_Max = 50
OTM_Error_Control = 0
OTM_Logging = 0
OTM_Quiescent_Wait = 5
OTM_Quiescent_Timeout = 60
OTM_Current = NO
OTM_Exclude = 0
OTM_Sync_Timeout = 60
OTM_Use = YES
VSP_CacheVols
VSP_Exclude
VSP_Cache_Size_Init = 30
VSP_Cache_Size_Max = 30000
VSP_Error_Control = 0
VSP_Logging = 0
VSP_Quiescent_Wait = 5
VSP_Quiescent_Timeout = 300
VSP_Current = YES
VSP_Sync_Timeout = 60
VSP_Use = YES
Error_Messages_Max = 10
Policy_Type = 0
Client_Version = 31
Case_Sensitive_Exclude_List = NO
Compress_Use = 0
Compress_Buffer_Size = 62
Compress_Minimum_Size = 512
NW_Migrated_Files = NO
NW_Uncompress = NO
EXCHANGE_MAILBOX
SHAREPOINTV2_USERID
SHAREPOINTV2_PASSWORD
SHAREPOINTV2_PASSWORD_KEY
SHAREPOINTV2_DBCC_CHK_PREBKUP = 0
SHAREPOINTV2_DBCC_CONT_ONERR = 1
SHAREPOINTV2_DBCC_CHK_POSTBKUP = 0
Cluster_Database_Force_Restore = NO
ChangeJournalUse = NO
GENERATE_ENGLISH_LOGS = NO
KEEP_VAULT_SESSIONS_DAYS = 30
KEEP_JOBS_SUCCESSFUL_HOURS = 78
KEEP_JOBS_HOURS = 78
BPDBJOBS_COLDEFS
DB_PORT = 13784
ENABLE_PERFORMANCE_DATA_COLLECTION = YES
CHECKSUM1
CHECKSUM2
DASHBOARD_PORT_WINDOW = 0 0
UNLINK_ON_OVERWRITE = NO
SKIP_RESTORE_TO_SYMLINK_DIR = NO
CHECK_RESTORE_CLIENT = NO
INCOMPLETE_JOB_CLEAN_INTERVAL = 7
EXCHANGE_ENABLE_SIS = NO
EXCHANGE_BACKUP_REPLICA = 0
EXCHANGE_ESEUTIL_THROTTLE = 0
EXCHANGE_VSS_BACKUP_ALL_LOGFILES = NO
BPTM_MEDIA_HEADER_READ_SIZE = 64
IGNORE_XATTR = NO
IGNORE_XATTR_SOLARIS = NO
USE_FILE_CHG_LOG = NO
NDMP_DAR_ENABLED = YES
OLD_VNETD_CALLBACK = NO
RESOURCE_MONITOR_INTERVAL = 600
VERSIONINFO = "UNKNOWN" "6" "nt" "NetBackup" "6.5" 650000
INCOMPLETE_BKUP_JOB_CLEAN_INTERVAL = 3
DSSU_RELOCATION_MAX = 1000
AUTHENTICATION_DOMAIN
AUTHORIZATION_SERVICE = _NONE_ 0
USE_VXSS = PROHIBITED
VXSS_NETWORK
VSP_Auto_Size = YES
VSP_Cache_Percentage = YES
VSP_Max_Percentage = YES
GRFS_ADVERTISED_NAME
SPS_REDIRECT_ALLOWED
SPC_SERVER
SPC_WEB_SERVER
DEFAULT_SNAPSHOT_CACHE
CLUSTER_NAME
ANY_CLUSTER_INTERFACE = NO
EMMSERVER
EMMPORT = 1556
EMMORBOPTIONS
REQUIRED_NETWORK
SSOD_CONFIG_SERVER
SANCLIENT = 0
NONBLOCKINGPL = 0
FIREWALL_IN
FIREWALL_OUT
VXDBMS_NB_DATA
VXDBMS_NBDB_BACKUP_OWNER = YES
VXDBMS_NB_CONF
TRUST_SERVER_CLIENT_NAME = NO
BMR_COLLECT_INFO_TIMEOUT = 0
NBRB_REEVAL_PERIOD = 300
NBRB_FORCE_FULL_EVAL = 1800
NBRB_REEVAL_PENDING = 60
NBRB_RETRY_DELAY_AFTER_EMM_ERR = 60
NBRB_MPX_GROUP_UNLOAD_DELAY = 10
NBRB_CLEANUP_OBSOLETE_DBINFO = 60
NBRB_ENABLE_OPTIMIZATIONS = 1
OPEN_NBSL_NBNOS = 0
FSE_PORT = 0
REVERSE_NAME_LOOKUP = ALLOWED
VNET_OPTIONS = 120 3600 200 40 3 1 30 5 0 0
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 7
5000 75000 70000 70000 50000 50000 0 0 0 0 0 0
NDMP_CLIENT
DISK_CLIENT
VM_PROXY_SERVER
MAX_CORBA_PAYLOAD_SIZE = 262144
KMS_DIR = C:\Program Files\Veritas\kms
NBFSD_STAGING_DIR

[ArjunS]

Please try following steps in order to get rid of this issue:

1. Disable the IP Ver 6 and reboot the server.
2. Re-install the NBU Client 6.5.3
3. Add the names for the interfaces used on the master server on the server list of client
4. And disable the office scan if there is any.

[Nicolai · Accepted solution]

Create the bpcd directory on the client in [install_path]\Netbackup\logs. attempt same operation and inspect the bpcd log for lines containing <16> or <32>.

I have seen the same error, and it turned out to be a DNS error. bpcd could not resolve the names on the server list. Check for DNS timeouts on the client side.

Severity:

1 = Unknown
2 = Debug
4 = Info
8 = Warning
16 = Error
32 = Critical

[Marianne]

Do you have bpcd log on clientA?
If not, create one and rerun bptestbpcd.
Check bpcd log to see if client can resolve IP address of incoming connection request.
Check difference in log between successful and failed attempt.
Add local hosts entries on clients to bypass possible DNS problems.