We have netbackup media server (Windows Server 2003 SP2, Netbackup Client 6.5) which is backing up to a DataDomain 640 appliance (DD OS version 5.1.1). Our Netbackup environment is running on version 6.5. The backups were working before but it failed with these error message from admin console:
Jul 15, 2015 9:00:03 PM - requesting resource phldd01_lsu104_su
Jul 15, 2015 9:00:03 PM - requesting resource nwkbkup01.NBU_CLIENT.MAXJOBS.phlfs02
Jul 15, 2015 9:00:03 PM - requesting resource nwkbkup01.NBU_POLICY.MAXJOBS.PHL_FS
Jul 15, 2015 9:00:13 PM - granted resource nwkbkup01.NBU_CLIENT.MAXJOBS.phlfs02
Jul 15, 2015 9:00:13 PM - granted resource nwkbkup01.NBU_POLICY.MAXJOBS.PHL_FS
Jul 15, 2015 9:00:13 PM - granted resource MediaID=@aaaa2;DiskVolume=arch_lsu_104;DiskPool=phldd01_lsu104_dp;Path=arch_lsu_104;StorageServer=phldd01;MediaServer=phlfs01
Jul 15, 2015 9:00:13 PM - granted resource phldd01_lsu104_su
Jul 15, 2015 9:00:08 PM - Critical bptm (pid=8440) sts_get_server_prop_byname failed: error 2060026 invalid server name
Jul 15, 2015 9:00:08 PM - Critical bptm (pid=8440) failure to open sts for storage server phldd01: plug-in reports error 2060026 invalid server name
Jul 15, 2015 9:00:33 PM - estimated 0 kbytes needed
Jul 15, 2015 9:00:34 PM - started process bpbrm (pid=1504)
Jul 15, 2015 9:00:35 PM - connecting
Jul 15, 2015 9:00:35 PM - connected; connect time: 0:00:00
Jul 15, 2015 9:00:47 PM - end writing
media open error (83)
We open a support call for DataDomin but the EMC tech can't find anything wrong from DD level (credentials are correct and ddboost access allows the media server). We tried to readd the openstorage credentials using these two commands but it failed on the "-add" part:
tpconfig -delete -storage_server phldd01 -stype DataDomain -sts_user_id ostuser -password xxxx
tpconfig -add -storage_server phldd01 -stype DataDomain -sts_user_id ostuser -password xxxx --> *** IT FAILED HERE ***
The error we encounter when adding again the credentials are these:
C:\Program Files\VERITAS\Volmgr\bin>tpconfig.exe -add -storage_server phldd01 -stype DataDomain -sts_user_id ost-user -password xxxx
Failed to obtain storage server information to phldd01: Error = 2050200
Authorization failed for OpenStorage server phldd01
C:\Program Files\VERITAS\Volmgr\bin>
We also tried to generate the "tpcommand" log under C:\Program Files\VERITAS\Volmgr\debug\tpcommand and try the "tpconfig -add" again. The last few lines from the log file are as follows:
8:04:31.153 [1664.2772] <2> dsm_get_storageserverinfo: Calling dsm->getStorageServerInfo()
18:04:31.216 [1664.2772] <16> dsm_get_storageserverinfo: DSM was unable to find the following storage server: phldd01
18:04:31.216 [1664.2772] <16> dsm_get_storageserverinfo: IllegalArgumentException: method=getStorageServerInfo():8085 class=DiskServiceMgr service=DiskService host=nwkbkup01
18:04:31.216 [1664.2772] <4> Valid_STS_Server: dsm_get_storageserverinfo for storage server phldd01 failed, status = 2050200
I attached here the full details (tpcommand log file.txt).
