error 49

[Chan_backup]

Hi,

details about the setup

Master is linux 7.5.0.6

Client/Master = Client of xyz

NetBackup Client Platform = PC, WindowsXP

NetBackup Client Protocol Level = 7.5.0

Product = NetBackup

Version Name = 7.5

Version Number = 750000

NetBackup Installation Path = C:\Program Files\Veritas\NetBackup\bin

Client OS/Release = Windows2008 6

Activity log:

01/20/2014 20:24:54 - Info nbjm (pid=30944) starting backup job (jobid=5187314) for client abcd.com, policy P2-AK-V-WIN-RDM-VAG-VM, schedule Incremental

01/20/2014 20:24:54 - Info nbjm (pid=30944) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=5187314, request id:{285F670E-8200-11E3-ABF2-B260E17F29FD})

01/20/2014 20:24:54 - requesting resource AP-TAPE-samep22

01/20/2014 20:24:54 - requesting resource sabuma.NBU_CLIENT.MAXJOBS.abcd.com

01/20/2014 20:24:54 - requesting resource sabuma.NBU_POLICY.MAXJOBS.P2-AK-V-WIN-RDM-VAG-VM

01/20/2014 20:24:54 - awaiting resource AP-TAPE-samep22. Maximum job count has been reached for the storage unit.

01/20/2014 20:26:32 - granted resource  sabuma.NBU_CLIENT.MAXJOBS.abcd.com

01/20/2014 20:26:32 - granted resource  sabuma.NBU_POLICY.MAXJOBS.P2-AK-V-WIN-RDM-VAG-VM

01/20/2014 20:26:32 - granted resource  A00448

01/20/2014 20:26:32 - granted resource  sahti1-f2r9

01/20/2014 20:26:32 - granted resource  TAPE-sa

01/20/2014 20:26:32 - estimated 14574955 kbytes needed

01/20/2014 20:26:32 - Info nbjm (pid=30944) started backup (backupid=abcd.com_1390242392) job for client abcd.com, policy P2-AK-V-WIN-RDM-VAG-VM, schedule Incremental on storage unit AP-TAPE-samep22

01/20/2014 20:26:53 - Info bpbrm (pid=15800) abcd.com is the host to backup data from

01/20/2014 20:26:54 - Info bpbrm (pid=15800) telling media manager to start backup on client

01/20/2014 20:26:54 - Info bptm (pid=15802) using 65536 data buffer size

01/20/2014 20:26:54 - Info bptm (pid=15802) using 12 data buffers

01/20/2014 20:26:54 - Info bpbrm (pid=15800) spawning a brm child process

01/20/2014 20:26:54 - Info bpbrm (pid=15800) child pid: 14168

01/20/2014 20:26:55 - Info bpbrm (pid=15800) sending bpsched msg: CONNECTING TO CLIENT FOR abcd.com_1390242392

01/20/2014 20:26:55 - Info bpbrm (pid=15800) start bpbkar on client

01/20/2014 20:26:55 - Error bpbrm (pid=14168) client abcd.com aborted

01/20/2014 20:26:55 - Info bpbrm (pid=15800) sending message to media manager: STOP BACKUP abcd.com_1390242392

01/20/2014 20:26:55 - connecting

01/20/2014 20:26:55 - connected; connect time: 0:00:00

01/20/2014 20:26:55 - begin writing

01/20/2014 20:26:57 - Info bpbrm (pid=15800) media manager for backup id abcd.com_1390242392 exited with status 90: media manager received no data for backup image

01/20/2014 20:26:57 - end writing; write time: 0:00:02

client did not start  (49)

Note : I have created the bpbkar log folder in the client windows server, after that i have re-initiated the backup but it failed with same error and log did not generated in bpbkar log folder..why?

-Chan

[RiaanBadenhorst]

I would suggest that you patch your client to the same as master server version.

[Marianne]

 I have created the bpbkar log folder in the client windows server,

Please create bpcd log folder as well - this log should tell us if bpbkar process is started.

(Create folders under ...veritas\netbackup\logs)
 

Please tell us what is in Backup Selection for this client.

Also have a look at the Compatibility Guide for this OS. http://www.symantec.com/docs/TECH76648
It contains the following footnotes:

1. (IA64) NetBackup 7.5 and later does not support this Operating System on this CPU Architecture.

2. Windows XP Professional is supported on SP2 and forward.

3. NetBackup 7.x does not support Open File Backup on this platform. It is supported with back level NetBackup 6.x clients.

4. Reference Article: TECH32041 <http://www.symantec.com/docs/TECH32041> for Windows XP SP2 firewall considerations.

5. NetBackup 6.5.x client required for BMR support on this 32-bit platform.

6. (x64) Bare Metal Boot Server is not supported on this platform.

PS:

We also see that this is an Incremental schedule.
Do you have a successful Full backup for client before Incremental was attempted?

[Chan_backup]

Hi,

Do you have a successful Full backup for client before Incremental was attempted?

Yes, full backup is attempted, it also failed with same error.

i will create bpcd folder and update the logs tomorrow.

[Chan_backup]

Hi Marianne,

I have created bpcd log folder and initiated the backup, but it fails immediatly.

i ran the command bpgetdebuglog xyz-b bpbkar 012114 but it goes to next prompt did not show any logs.

One more update is

This server is windows 2008 SP2 and 32 bit and its a VM - got from windows team.

What is this part explains?

01/20/2014 20:26:55 - Info bpbrm (pid=15800) start bpbkar on client

01/20/2014 20:26:55 - Error bpbrm (pid=14168) client abcd.com aborted

01/20/2014 20:26:55 - Info bpbrm (pid=15800) sending message to media manager: STOP BACKUP 

abcd.com_1390242392

01/20/2014 20:26:55 - connecting

01/20/2014 20:26:55 - connected; connect time: 0:00:00

01/20/2014 20:26:55 - begin writing

01/20/2014 20:26:57 - Info bpbrm (pid=15800) media manager for backup id abcd.com_1390242392 exited with status 90: media manager received no data for backup image

help on this

-Chan

[Marianne]

Forget about Incremental until you have successful Full backup.

Please supply following info in the meantime:

What is in Backup Selection for this client?
Is BMR selected in Policy attributes?

What is XP patch level and bit version?

Were any Exclude Lists added for this client?

[RiaanBadenhorst]

I dont think its XP, its just tagged as XP in the policy.

Client/Master = Client of xyz

NetBackup Client Platform = PC, WindowsXP

NetBackup Client Protocol Level = 7.5.0

Product = NetBackup

Version Name = 7.5

Version Number = 750000

NetBackup Installation Path = C:\Program Files\Veritas\NetBackup\bin

Client OS/Release = Windows2008 6

[Mark_Solutions]

Without seeing the policy and exclude list we cant really get anywhere

Could we see :

bppllist policyname -U

and the values contained in the exclude key located at:  HKLM\Software\Veritas\NetBackup\CurrentVersion\Config\

on the client

Thanks

[Chan_backup · Accepted solution]

Hi,

Issue has been found, some of the NetBckup client binaries under bin is corrupted.

Thank you for all the suggestion provided.

-Chan